World Vision International

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Operations Director – Pacific & Timor Leste

Job Description


The Pacific Timor Leste (PTL) Operations Director is responsible for providing leadership, coordination and support to achieving high quality impact on child well being, in alignment with WVI and PTL strategic goals for PTL’s four implementing countries: Timor-Leste, Papua New Guinea, Vanuatu, Solomon Islands. The PTL Operations Director is responsible for ensuring the four country offices are working together in terms of operations, learning from each other and sharing resources appropriately.

The role will provide leadership and support in the integration and effective delivery of programme quality, ensuring alignment to WV Partnership Ministry Policies, Strategies and Standards and Regional priorities in order to achieve sustainable ministry outcomes and fulfil World Vision’s mission in each country. The PTL Operations Director and will:

  • Implement systems that effectively provide a network view of the field operations in the four PTL Country Offices and integrate with the needs of donors and supporters.

  • Focus on improved operational excellence in project/grant management; improved quality of implementation; increased quality of evidence and analysis Provide leadership, coordination and support to operations of the PTL Country Offices to implement the PTL model ensuring a high level of integration, collaboration, sharing of resources and learning from each other across the operational areas of Programme Quality, Transformational Development, and Humanitarian & Emergency Affairs (HEA).

  • Provide operational and technical support to Country Offices in developing programme quality and effectiveness strategies addressing regional and global priorities and plans and improved impact on child well being. The role will also serve as a champion and focal point for the Transformational Development Line of Ministry.

  • Grow the PTL country capacity to deliver quality field programmes together with Country Directors.


Systems Effectiveness:

  • Country and Cross Functional Integration and Alignment.

  • Ensure comprehensive systems are established and maintained in order (a) to monitor and report on PTL’s ability to deliver in country on Child Wellbeing impact and (b) to integrate and align functional capabilities across PTL country operations.

  • Direct and implement improved processes and decision making frameworks that support the delivery of integrated and aligned operations across the four PTL countries.

  • Establish a Portfolio Management approach to provide a single point for coordination across the PTL country offices.

  • Provide a network view of pipeline projects implementation.

  • Ensure integration of all projects and programs in the operating and funding context.

  • Maintain peer relationships to ensure strong connection is made between the operational areas and other functional areas to support implementation.

Leadership, Coordination and Support:

  • As a member of the Senior Leadership Team provide strategic leadership on programs quality and program operations to ensure efficient and effective delivery of goals and objectives of PTL and community partners.

  • Promote and support common organizational culture/processes and behaviours that contribute to the PTL Strategy.

  • Provide performance-based leadership that builds and motivates effective operations to achieve the complex scope of WV PTL ministry and ensures accountability through appropriate performance management.

  • Lead the implementation of the way of working within the Ministry areas of PTL.

  • Support the improvement and implementation of WV ministry effectiveness & quality goals and priorities ensuring integration of different sectors, cross cutting themes, and partnership quality requirements.

  • Act as a strategic link and focal point for PTL and regional program effectiveness & quality connecting National Offices, Support Offices and Global Center for mutual support.

  • Ensure that high quality reports are prepared and sent on time demonstrating impact on child wellbeing.

Programme Quality Operational and Technical Support:

  • Ensure effective implementation of global and regional sectoral ministries, HEA efforts, program initiatives, new policies and standards.

  • Ensure that all the DME, sectoral and cross cutting theme standards and procedures meet the minimum WV Partnership and Sectoral standards.

  • Oversee the aligned research agenda for PTL that has RO, NO and SO working together to develop shared research needs for the region.

  • Ensure appropriate technical support to PTL initiatives and programs/projects in the areas relating to program effectiveness.

  • Ensure integration of all technical advisors providing support to Country Program Offices in design, monitoring & evaluation of programmes, in creating program tools, systems, policies and procedures for program effectiveness.

Quality Assurance:

  • Implement processes addressing gaps/issues in program quality practices as necessary and appropriate

  • Advise and support the PTL leadership on program effectiveness & quality practices ensuring compliance with WVI partnership and donor standards, policies and procedures.

  • Provide the Senior Leadership Team (SLT) the necessary Program Quality Data and Analysis that can influence effective decision making for overall good of programming initiatives.

  • Define a clear landscape view of the needs of communities in PTL.

  • Identify and foster connections between communities, donors and supporters.

  • Facilitate strong and effective working relationships between Country Office staff and Support Office staff.

Country Capacity to Deliver Quality Operations and Programmes:

  • Resources to Grow Country Capacity.

  • Ensure collaborative arrangements between PTL and other WV offices are effective through encouraging the right behaviours and continuous improvements activities.

  • Support Country Directors with strategic analysis of implementation capacity and resource utilization.

Capacity Building:

  • Contribute to the development and implementation of a people resource sharing system that will draw on the skills from RO, NO and SOs supporting the PTL.

  • Advise Country Programme Offices on core competencies and capacity requirements for program quality & effectiveness at national level.

  • Ensure the existence of appropriate Country Programme Office DME and technical teams, in support of PTL Strategy and WVI quality standards.

  • Ensure access to technical advisory & training resources and support opportunities for Country Programme Offices. These may include identifying development needs, coordinating or conducting training, engagement of technical advisors/SMEs (including through GTRN), establishing links with external institutions, identifying opportunities for staff exchange or mentoring.

  • Establish and encourage coaching and mentoring relationships within the Country Program Offices.

Knowledge Management:

  • Lead the process of continuous learning in program effectiveness & quality practices and tools that will enhance the efficiency and effectiveness the organisation.

  • Facilitate organizational reflection and support to enhance inter-country learning.

Advocacy of World Vision Christian Mission:

  • Model a high standard of personal Christian leadership, maturity and integrity as an example to staff and to commend WV to various publics.

  • Participate in and lead devotional meetings, annual Day of Prayer and other Christian events.


  • Bachelor degree in international development, business administration, public health, social science, management or related discipline, preferably at Masters level.

  • Significant leadership experience particularly in driving organizational and cultural change programs.

  • Experience in establishing an office or organization, including developing strategy, system, structure and organizational culture.

  • At least 7-10 years’ operational experience in Program Management in complex, international organization preferably NGO context.

  • Experience in managing Relief/Development and Advocacy programs.

  • Cross-cultural leadership skill - candidates must have experiences working globally in different context and culture.

  • Experience managing a virtual team.

  • Knowledge of AUSAID or the NZAID Programmes.

  • Commitment to social justice beliefs and values.

  • Strong empirical knowledge of Humanitarian Sector including Humanitarian charter, laws and standards.

  • A thorough understanding of all areas of minimum standards in Sectoral and Cross cutting themes including Child Rights, Child Well Being, Health & Nutrition, HIV/AIDs etc.

  • High level of awareness of global, regional socio-economic and political issues in East and South & Pacific.

  • Inspirational leadership attributes.

  • Visionary and strategic abilities.

  • Ability to work under pressure and make key decisions that impact the safety and wellbeing of WV staff.

  • Cross cultural skills – good understanding of country political, social-economic and cultural context.

  • Cross cultural sensitivity- flexible world view, emotional maturity and physical stamina.

  • Excellent communication skills, both verbal and written, and demonstrated ability to communicate cross-culturally.

  • Good interpersonal skills with ability to build personal and team-based relationships with staff, partners and leaders at all levels.

  • A firm understanding of complex security environments is essential. Operations are spread country wide, so ability to travel on a monthly basis to project sites is helpful.

  • Excellent written and oral communication skills in English.


  • Good analytical skills and a demonstrated ability to think creatively and innovatively.

Work Environment/Travel:

  • Office-based with frequent travel to the field.

  • Ability to travel in-country and internationally is required.