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Operations Manager - Syria Response



To lead the operations department (programme implementation unit) and enhance coordination with support departments to improve service delivery to the targeted communities and beneficiaries. Additionally, to ensure projects are in total alignment with response and sector strategies.



  • Provide overall leadership to enhance quality of individual staff and team performance through establishing an environment conducive to innovation, staff wellbeing and development.

  • Lead Operations department in a manner that encourages cooperation, communication, interaction, learning.

  • Ensure that operations are in compliance with humanitarian principles and standards.

  • Identify operational areas that impose risks on adherence to humanitarian principles as well as broader implications.

  • Facilitate development and implementation of Operations department strategy in alignment with the office strategy.

  • Ensure portfolios are in alignment with sectors where possible.

Staff/Partner Management:

  • Liaise with local authorities for appropriate permissions for all WV events.

  • Obtain quotes and other pricing from hotels and other service providers, as needed for WV events.

  • Arrange transport and logistics for WV events and relevant visitors, as needed.

  • Arrange all payments for events, as needed.


  • Promote culture of interaction, collaboration and information sharing within Operations department and between Operations and other departments.

  • Identify challenges emerging in coordination with other functions (Finance, Procurement, Admin and Security) and partners and introduce corrective measures where appropriate (focus on developing long-term efficient solutions).

  • Participate in external coordination (Clusters, WGs).

  • Establish coordination platforms to facilitate information sharing and interaction with field staff.


  • Bachelor or Post Graduate University degree in International Development or other related majors.

  • Comprehensive knowledge of International Human Rights Law, International Humanitarian Law, Refugee Law, the relevant positions of the UN, ICRC and major NGOs on protection of civilians in particular of IDPs and refugees, women and children, the codes of conduct, the Humanitarian Charter, The Sphere Project, etc.

  • Strong English communication skills (oral and written).

  • Cultural sensitivity and adaptability.

  • Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior members of the humanitarian community as well as with field practitioners.

  • Excellent networking skills.

  • High degree of negotiation and persuasion skills.

  • Ability to work with a reasonably level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Understands work from a process point of view and uses measurement and accountability systems effectively.

  • Demonstrates openness and transparency.

  • Knowledge of Syria specific context and cross-border assistance.

  • Minimum of 5-8 years operational humanitarian experience with minimum of 4 years in a leadership role in an emergency context.

  • Experience in remote management.

  • Proven experience in training, including development of training materials.