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Accountability Database Officers (2) - Kyaka II and Kyangwali


Position: Accountability Database Officer (2)

Report to: Food Assistance Manager

Location: Kyaka II (1) and Kyangwali (1)

Purpose of the position:

Lead operationalizing of Humanitarian Accountability within the programme. This position has been designed to facilitate and to manage feedback and complaints systems; The Accountability Officer position will support the food programmes from design phase specifically in identifying key indicators, defining the A,M&E plan and other documentation needs. Final involvement in determining effectiveness, efficiency and impact on livelihoods of food programmes.

Key Outputs/Responsibilities


  • Ensure district follows information provision guidelines through planning, monitoring, implementation and supporting others in the programme area to implement.

  • Through HA assessment, check with communities how they would like to receive information, including format, timing, location, language etc.

  • Write information provision materials for the district translate and order copies through Head Office.

  • Implement and support programme staff to implement information provision guidelines and district level information provision strategy. This includes setting up notice boards, printing documents to include on notice boards, showing staff how to use notice boards etc.

  • Review and improve or develop districts level information provision strategy. Work together with Commodity Officer to ensure all stakeholders are sufficiently informed according to the information provision guidelines.

  • Ensure implementation of feedback and complaints mechanisms across all programs in the district. This includes: Ensure adherence of the district to Feedback and Complaints Policy and Procedures, Help Desk Guidelines, Suggestion Box Guidelines etc. Including confidentiality, timely and appropriate response.

  • Review complaints received through all mechanisms together with the Commodity Officer. Decide a plan of action. Responsible for ensuring the action is carried through on time, according to the guidelines.

  • Document all district level complaints and responses centrally and as directed. Design a database and manage documentation of all district complaints in the database.

  • Engage the community in an appropriate and respectful manner, never raising false expectations.

  • Intentionally, regularly informally and formally consult with beneficiaries, non-beneficiaires, Government, other agencies to receive feedback on our programs, commitments and staff conduct.

  • Improve the programme staff understands of capacities, needs and preferences of the communities which we work with. Work with prgramme staff to improve the ways in which World Vision engages the community based on findings of community preferences.

  • Build capacity of district staff to engage with communities.

  • Raise and address any issues discovered during consultations. Raise sensitive issues/incidents immediately to the Food Assistance Manager.

  • Compile and submit quality reports to Food Assistance Manager as directed. Ensure that all reports are highly accurate, comprehensive, well documented and will guarantee the credibility of the program;

Qualifications: Education/Knowledge/Technical Skills and Experience

  • University Degree in education, sociology, political science, business or international development;

  • At least 2 years experience in working with International NGOs with relevant community focus

  • Demonstrated ability to work effectively with beneficiary communities, Government and other stakeholders at the district level;

  • Experience in training and community consultation highly desired

  • Experience in facilitating focus group discussions with local communities and reporting.

  • Commitment to and understanding of international humanitarian standards, especially the Red Cross and Red Crescent Code of Conduct, Sphere, and the Humanitarian Accountability Partnership (HAP) Standard;

  • Ability to work in a cross-cultural context with people of various backgrounds;

  • Modeling of accountable practice through personal actions and approaches to program management;

  • Willingness to participate in chapel and group devotions; and

  • Commitment to WV Core Values and Mission Statement.