Position: Food Assistant Information Reporting Officer (FAIRO)
Report to: Senior FAIRO & Commodity Officer
Location: Yumbe, West Nile
Purpose of the position:
The FAIRO is responsible for leading field-based IT operations pertaining to the Last Mile Mobile Solutions technology (whenever applicable) and Commodity Tracking System. This includes provision of technical support to commodity distribution field staff during field registrations/distributions, in addition to running the LMMS web application to help staff set up new distribution projects, run commodity shipment using LMMS/CTS, and assist in consolidating and generating LMMS/CTS reports including shipment and loss claim registers and loss files. This position will also require delivering systems maintenance, testing new software development for field deployment, soliciting client user requirements, and assisting with new/upgraded system installations.
The holder of the position should communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.
LMMS System operation:
Oversees wireless connectivity issues between mobile devices, routers and roaming servers in field operations, troubleshooting where necessary.
Ensures correct functioning of LMMS in beneficiary registration, enrollment, household updates and commodity distribution activities. Troubleshoots technical problems as they arise (including forcing the movement of filed data to permanent data repositories).
Ensure backups of field data collection and ensures safety of data collected in field operations by password control to databases and encryption of laptop data where required.
Help administer LMMS system users within the project in coordination with the commodity officer / manager.
Serve as technical point of contact/support for Food Monitors and reports back to the core system delivery team on state of field deployments.
Work with software developers and software partners in new systems development.
Install LMMS in roaming servers, mobile devices and perform system data updates as required for field use.
Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
Document technical shortfalls within the existing mobile product offering and with new version releases
Prepare LMMS reports and forward them to relevant departments within WVK and LMMS Global IT.
Consolidation and Reviewing of Monthly Reports: (CTS)
Assist consolidation of monthly commodity reports from the field into the CTS database in order to produce major reports (CSS, CSR, RSR, LSR) to donors and other stakeholders.
Ensure timely submission of the replication and backups which include field reports, warehouse reports etc by 5th of every month for timely consolidation at the NO.
Updating FGDB project progress reports
Liaise with CO’s to ensure timely submission of beneficiary lists and backups by 10th of every month,
Maintain a neat, organized and chronological filing system, ensuring that hard copies of the recommended reports are available and easy to access at any required time.
Update the shipment registers and shipment receipt summaries to make sure that the soft copy and files are up to date for easy accessibility on monthly basis.
Update the Loss claim registers and loss files to make sure that the soft copy and the files are up to date for easy accessibility on monthly basis.
Make frequent visits to the field locations to assist in CTS documentation and accountability.
Collect all the receipts and dispatch summary, truck inspection reports, loss reports, physical inventory, warehouse inspection report, distribution summaries and distribution center visit reports.
Responsible to verify physical inventory for all the warehouses to ensure that the commodity book balances match the actual stock in the warehouses and explanations provided for any variances.
Review invoices and other Cooperating Partner reports
Coordination and collaboration
Works closely with the field monitors and Commodity officers/field Coordinators on all LMMS/CTS issues.
Work closely with the global LMMS Support personnel in all aspects of the technology readiness and rollout, in addition to providing feedback to, and receiving technical instructions from, the LMMS Field based System Support and Developer Officers on IT upgrades, maintenance and new developments
Administration of LMMS asset control procedures.
Participate in a forum of IT support staff for LMMS/CTS for sharing common experiences and troubleshooting technical challenges.
Leads capacity development with field staff to ensure adequate LMMS/CTS coverage.
Work with the Senior FAIRO to supervise and provide training for all other PRRO staff especially
Represent the NO in food assistance forums as advised by NO management
Upon receipt of the Food log from OPM, formats it generate beneficiary distribution lists
Prints the beneficiary distribution lists and shares with the Field Coordinator/ Monitors prior to the day of distribution.
Perform any other duties as required by the Commodity Officer or his/her designee
Qualifications: Education/Knowledge/Technical Skills and Experience
The holder of this position must have a minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.
Solid background in the Window Operating System – XP in particular. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.
Solid networking skills – able to set up, securing and administer wireless ad-hoc peer-to-peer networks. Ability to isolate and troubleshoot network connectivity difficulties accordingly and through running IP configuration tools, resetting wireless connections. Understands TCP/IP protocol.
Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).
Ability to troubleshoot IT problems – both hardware and identify software failings. Aware of how to log, track and systematically troubleshoot IT problems.
Very comfortable supporting end-users.
Prior experience with WV CTS system and or UN WFP Compass system is an added advantage.
Knowledge of WV, WFP and USAID regulations pertaining to relief food commodities tracking accounting and reporting.
Good written and oral communication skills
Conversant in English
Must have strong analytical, problem solving and organizational skills with an attention to details.
Requires the ability to effectively present concepts to lay users in various settings and by various means (verbal and written).
Requires strong communication skills to interact with all levels of staff and management.
Must be able to work effectively with a diverse team.
Requires the ability to work under pressure and on multiple tasks.
Must have a service orientation.