World Vision International

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People and Culture Manager

Job Description

Position: People and Culture Manager

Report to: Director, People and Culture

Location: National Office, Kampala


To plan, review and implement mechanisms of attracting, developing, utilizing and retaining a committed high quality workforce in line with World Vision strategy and policies through effective business partnering.

Major Responsibilities:

People and Culture Policy/strategy

  • Actively participate and take lead where required in the development, review and implementation of P&C divisional strategy

  • In consultation with Divisional Director and other specialists within the division, develop, review and update People and Culture policies as and when applicable

  • Proactively advice management and staff of any changes in P&C policies, employment law and guidelines; and the implications thereof

  • Support contextualization of global policies.

HR business processes and systems

  • Ensure standardization of HR business processes across World Vision Uganda

  • Monitor and continually review P&C processes and systems to ensure relevance and compliance.

  • Lead in the implementation and roll of new people and culture policies, processes and initiatives and processes across WVU programmes.

  • In collaboration with the L&D Coordinator, support the implementation of staff learning and development plans and initiatives

  • Coordinate with P&C Business partners in carrying out HR well being surveys. Recommend/implement appropriate actions to address issues raised.

  • Plan and implement delivery of staff wellness programs in collaboration with P&C Business Partners

  • In collaboration with Christian Commitments, develop and implement spiritual care programs across WVU

  • Establish and implement initiatives and interventions for staff care - CISM, Staff health and safety of the workforce like employee counseling

  • Carry out regional HR regional support visits to address staff concerns that need attention

  • Coordinate timely investigations of grievances and disciplinary issues and facilitate mediation and inquiries and ensure conclusion and responses to the parties involved.

  • Carry out staff exit meetings and regularly prepare appropriate recommendations/reports for management action.

  • Plan for and implement regular scheduled and unscheduled HR audits and other risk mitigation measures. Ensure identified gaps are addressed within agreed timeline(s) and recommend to management appropriate action to mitigate future risks.

  • Maintain comprehensive human resource records and oversee the management and operation of HRIS to ensure compliance with organizational and legal requirements, as well as provide HR information to the organization.

  • Prepare P&C budget estimates and regularly monitor P&C budget spend. Advise on appropriate corrective action where necessary

HR Business partnering

  • Work with line managers to address people concerns

  • In collaboration with the P&C specialist- recruitment and hiring managers, support the timely acquisition and placement of quality staff in accordance with applicable policies and guidelines.

  • Together with other specialists at the national office, ensure provision of high quality HR support and transaction services to all HR clients. Proactively and on demand provide HR guidance and advice to management and staff.

Management of P&C Business partners

  • Support the setting and review of performance agreements for P&C business partners

  • Provide technical support to the P&C Business Partners. Effectively supervise P&C Business partners to ensure that carry out their responsibilities to the required standards

  • Carry out continuous assessment, coaching, mentoring and counseling for P&C Business partners.

  • Identify P&C Business partner’s capacity gaps and support/initiate strategies to remedy them. Support the career growth and development of P&C teams

Performance management

  • Promote a performance culture in World Vision Uganda

  • In conjunction with P&C Business partners and department managers, coordinate and ensure timely setting and review of performance agreements for staff at national office and regions. Ensure that subsequent feedbacks and follow-ups are logically concluded.

  • Consolidate and regularly avail performance management information for use in management decision making.

Reporting and accountability

  • Prepare and submit departmental reports and other briefs to the Division Director as and when required.

  • Proactively work with the P&C team to ensure divisional mandates are achieved to the required standard.

Qualifications: Education/Knowledge/Technical Skills and Experience

Minimum Qualification required: Bachelor’s degree in Human Resource Management, Business Administration or Social sciences with post graduate qualifications in HR or equivalent field of study

Experience: 5+ years broad experience in Human Resources Management in a relatively large, complex and busy environment. Prior experience in a management/supervisory role required

Technical Skills & Abilities:

  • In-depth Knowledge of the Uganda labor and employment laws.

  • Ability to be a team player, collaborator, work independently and able to effectively network (over any medium of communication e.g. Internet, phone, face-to-face) across all levels of the organization internally and externally.

  • Must have strong critical thinking, problem solving, interpersonal and oral/written communication skills with great fluency in both English

  • Ability to work pro-actively in a fast-paced environment and timely accomplish multiple tasks simultaneously as well as provide a high-level customer service.

  • Possess cross-cultural sensitivity, knowledge and ability to work with people of diverse backgrounds and cultures.

  • Demonstrated computer literacy (MS Office Suite: MS Excel, MS Word, MS PowerPoint and databases) with hands on experience in tracking recruitment outcomes/metrics.