World Vision International

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Sponsorship Systems Coordinator

Job Description

Position: Sponsorship Systems Coordinator

Report to: Sponsorship Manager

Location: National Office

Purpose of the position:

To provide Technical support and Management to Sponsorship Systems, Business processes and Data/ information in a manner that contributes to the wellbeing of children.

Key Outputs/Responsibilities.

Sponsorship Systems Technical Management and Support

  • Manage sponsorship technical and Business systems within the World Vision Set standards and guidelines.

  • Provide sponsorship systems technical support and maintenance to all Area Programs and National Office users.

  • Monitor and support proper management / utilization of sponsorship systems and hardware’s

  • Ensure timely and accurate technical services are delivered to APs.

  • Ensure and monitor proper Configurations of sponsorship systems application for all AP for smooth transferring and remission of Sponsorship data and information

  • Collaborate with the National and cluster system users and follow up the timely assigning of correspondences – Annual Progressive Reports and Christmas Cards in to system and support to develop solutions to operational challenges

Maintenance Of Sponsorship Systems

  • Carry out timely system maintenance and updates as per NO guidelines

  • Monitor Sponsorship Systems performance and Functionality and support reconciliation processes, system Upgrade to new versions and raise tickets for issues beyond National Office

  • Carry out periodical systems hardware maintenance in cluster / AP offices either through timely remote virtue support and field visits to resolve systems challenges

  • Ensure proper Installations & reinstallation of Sponsorship systems and Horizon for all Area Programs is accomplished in accordance to operating procedures and partnership standards.

  • Monitor security and manage risk regarding child information and data including backup of child information/data, physical, logical and soft/hardware security.

  • Carry out routine preview and maintenance of sponsorship computer databases, hardware and child information

Capacity Building

  • Plan and carry out periodical Sponsorship Systems and Business Capacity building trainings and orientations to all staff and volunteers effective use of systems

  • Conduct sponsorship systems & business training need assessment, analyze and interpret for management decision and implementation.

  • Develop / Update / adapt Sponsorship systems user Training materials and user guides on sponsorship systems and related business processes.

  • Facilitate capacity development and awareness towards Piloting and implementing of new sponsorship partnership systems initiatives.

System quality Assurance and Reporting

  • Facilitate periodic RC Data reconciliation and Managing variance with Global Center and Support Office support

  • Conduct and support National and GC upgrades and data migrations trucking and reporting trends and informing management for any decision making

  • Provide support to Sponsorship business processes such as printing out variance reports, Child Status Reports, Project reports, as well as tracking of images and videos

  • Generate and consolidate periodical Reconciliation Reports for reflection and management action

Qualifications: Education/Knowledge/Technical Skills and Experience

  • A University Degree information Technology, Computer Science or related field from a recognized university. Other qualifications in computer networking, information security and database systems will be an added advantage.

  • Certification and knowledge in data base management, A+, MCDST, ECDL, MCSE, CCNA are added advantage