Position: Sponsorship Systems Coordinator
Report to: Sponsorship Manager
Location: National Office
Purpose of the position:
To provide Technical support and Management to Sponsorship Systems, Business processes and Data/ information in a manner that contributes to the wellbeing of children.
Sponsorship Systems Technical Management and Support
Manage sponsorship technical and Business systems within the World Vision Set standards and guidelines.
Provide sponsorship systems technical support and maintenance to all Area Programs and National Office users.
Monitor and support proper management / utilization of sponsorship systems and hardware’s
Ensure timely and accurate technical services are delivered to APs.
Ensure and monitor proper Configurations of sponsorship systems application for all AP for smooth transferring and remission of Sponsorship data and information
Collaborate with the National and cluster system users and follow up the timely assigning of correspondences – Annual Progressive Reports and Christmas Cards in to system and support to develop solutions to operational challenges
Maintenance Of Sponsorship Systems
Carry out timely system maintenance and updates as per NO guidelines
Monitor Sponsorship Systems performance and Functionality and support reconciliation processes, system Upgrade to new versions and raise tickets for issues beyond National Office
Carry out periodical systems hardware maintenance in cluster / AP offices either through timely remote virtue support and field visits to resolve systems challenges
Ensure proper Installations & reinstallation of Sponsorship systems and Horizon for all Area Programs is accomplished in accordance to operating procedures and partnership standards.
Monitor security and manage risk regarding child information and data including backup of child information/data, physical, logical and soft/hardware security.
Carry out routine preview and maintenance of sponsorship computer databases, hardware and child information
Plan and carry out periodical Sponsorship Systems and Business Capacity building trainings and orientations to all staff and volunteers effective use of systems
Conduct sponsorship systems & business training need assessment, analyze and interpret for management decision and implementation.
Develop / Update / adapt Sponsorship systems user Training materials and user guides on sponsorship systems and related business processes.
Facilitate capacity development and awareness towards Piloting and implementing of new sponsorship partnership systems initiatives.
System quality Assurance and Reporting
Facilitate periodic RC Data reconciliation and Managing variance with Global Center and Support Office support
Conduct and support National and GC upgrades and data migrations trucking and reporting trends and informing management for any decision making
Provide support to Sponsorship business processes such as printing out variance reports, Child Status Reports, Project reports, as well as tracking of images and videos
Generate and consolidate periodical Reconciliation Reports for reflection and management action
Qualifications: Education/Knowledge/Technical Skills and Experience
A University Degree information Technology, Computer Science or related field from a recognized university. Other qualifications in computer networking, information security and database systems will be an added advantage.
Certification and knowledge in data base management, A+, MCDST, ECDL, MCSE, CCNA are added advantage