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Support Services Manager - Arua


Position: Support Services Manager

Report to: Response Director

Location: Arua

Purpose of the position:

To provide leadership to the Supply Chain Management, Fleet Management, Security, ICT, and Administrative Services functions and ensure timely, technologically-sound, professional and cost-effective services to World Vision West Nile Refugee Response (WNRR) Program.

The position is based in the Arua – West Nile, and will direct report to WNRR Director with functional reporting to WV Uganda Finance and Support Services Director.

Major Responsibilities:

  • Provide line management and leadership support to staff of Supply Chain, Fleet Management, Security, ICT and Administrative Services.

  • Lead the development, timely and professional implementation of systems for each department/unit under Support Services to ensure they are effective, efficient, and compliance with WV policies

  • Manage Supply Chain function to ensure timely and transparency of procurement and the compliance with WV policies. These includes the implementation of Procurement systems (ProVision), Blocked Parties Screening, and participate in all Grants/PNS proposal development to ensure Procurement Plan is approved before the project start.

  • Develop and ensure effective controls over vehicles use and maintenance. Ensure Vehicle Logbook are implemented and properly review every month.

  • Develop and implement the operating plans and annual budgets relating to Supply Chain, Fleet Management, Security, ICT and Administrative Services.

  • Ensure proper administration of WNRR Office and project offices. These includes but not limited to: Asset management, Utilities Management, Front Desk Management, Ticket/Visa Processing, Visitor Relations and Accommodation.

  • Ensure WNRR Inventory and Asset Register are updated and verified and posted every quarter

  • Ensure proper internet connectivity and ensure all staff adhere to WV ICT policies and procedure

  • In liaison with Security Focal Person, ensure the implementation of the Security Protocol and assist the Operations Division to integrate sound security practices into their operations so as to enhance the safety and security of staff, assets and programs and minimize operational risks.

  • Develop synergies, open communication, cooperation between Supply Chain, Fleet Management, Security, ICT and Administrative Services

  • Participation in WNRR Leadership Team Meetings and other team based functions especially in strategy development.

  • Other responsibilities assigned by the Response Director and Finance & Support Services Director

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum of Bachelor’s degree in Business Administration, Supply Chain/Logistic Management, Project Management, Finance or related field.

  • 3-5 years’ experience in related field with middle or Senior Management roles, Experience with International Non-profit organization is preferred

  • Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed international context.

  • Competent in the use and application of Microsoft Office computer programs, including Word, Excel and Power Point and overall ICT.

  • Strong analytical skills.

  • Must be a committed Christian, able to stand above denominational diversities