Internal Engagement Communications Director

International Role - No - Only National applicants will be considered.

*Preferred location: United Kingdom. Position to be located within a jurisdiction (country or U.S. State) where WVI is registered to operate.


Key to the success of realising World Vision’s strategy Our Promise, the World Vision Internal Engagement Communications Director is responsible for the effective strategic planning, delivery and impact measurement of a range of communications channels and targeted content that inspire and inform staff, increasingly utilising mobile technologies.

Overseeing a team of content and channel leads, the role holder will provide high-level direction and technical expertise to Partnership alignment of internal communications in particular as it serves to build understanding, shape corporate culture and strengthen Our Promise mindsets and behaviours. As a key partner to World Vision IT, People and Culture and Strategy Realisation teams, the role will pursue innovation in internal communications platforms and processes that encourage collaboration, engagement and trust.

This role requires the ability to think creatively and to employ a professional and effective collaboration style that gains respect and facilitates broad, effective engagement in improving World Vision Partnership communications processes.


Direct the development and delivery of Partnership-wide internal engagement communications approach and plan.

  • Oversee the development and adoption of new digital communications channels that engage leaders on the move with dynamic content.

  • Lead a team of dynamic internal communications professionals managing channels and content.

  • Drive alignment of communication strategy and culture through engaging internal communications.

  • Represent the voice of the field to leadership and ensure staff voice is reflected in messaging.

  • Direct and oversee internal communications for key global events.

  • Manage engagement and relationships with external resources such as vendors, consultants, etc.

  • Establish and track metrics on contribution of internal communications programmes to staff and programme productivity and effectiveness.

Serve as strategic and technical consultant to senior leadership and internal communications teams.

  • Provide strategic and technical expertise to the ongoing development of World Vision’s internal communications platforms and strategies.

  • Contribute to ongoing development and adaptation of strategy execution requiring internal engagement communications.

  • Act as consultant to senior leaders and other functions on change management efforts.

  • Identify and implement communications opportunities to connect leadership with employees.

  • Lead relevant Global Marketing and Communications working groups, projects teams as needed.

Direct collaboration of World Vision Communications with Knowledge Management, People and Culture, World Vision IT, and Strategy Realisation and Innovation teams and initiatives.

  • Collaborate with P&C and Governance on fostering a cohesive though diverse culture across the Partnership.

  • Collaborate with KM to ensure alignment of strategy, systems and processes for collection, organisation, and dissemination of communications.

  • Collaborate with WVIT for continual process improvement and development of innovative communications platforms.

  • Collaborate with Strategy Realisation Office to ensure input to and alignment of internal engagement communications.


  • Bachelors degree or equivalent in public relations, communications, journalism, marketing or a related client-services field.

  • At least 10 years experience in leading a team focused on strategic organisational communications.

  • Strong understanding of mobile technology and its potential.

  • Demonstrated ability to identify and analyse business and audience needs to deliver messages via the most appropriate mix of channels.

  • Demonstrated success motivating diverse stakeholder groups toward collaborative, win-win engagement.

  • Demonstrated success developing strategic global communications plans.

  • Demonstrated ability to prioritise competing demands and communicate clearly to ensure adequate focus on most critical objectives.

  • Excellent writing and verbal communication skills.

  • Strong emotional intelligence and interpersonal skills–able to collaborate with, influence and direct, and appropriately target communications and solutions for people at all levels and across departments and offices.

  • 5+ years experience in a global and multi-cultural environment.

  • Demonstrated success managing both staff and external resources (e.g. contractors and vendors).

  • Good understanding of the development and humanitarian sector.

  • Fluent English speaking/reading/writing ability required.

Preferred Skills, Knowledge and Experience:

  • Understands World Vision, its mission and vision.

  • Field work experience in development projects either within World Vision or with another international development organisation.

  • Strong understanding of the contribution of strategic communications to World Vision's ministry, particularly role in enabling Partnership priorities and goals.

  • Understanding of the functional processes in complex global organisations.

  • Demonstrated success managing or directing change-management processes.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally 20% of the time.