Knowledge Management, Capability and Communications Advisor

International Role - Yes

*Preferred position location: United Kingdom, London. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The Education Knowledge Management, Capability and Communications Advisor optimizes Education capability and knowledge management among World Vision (WV) entities, enabling Education staff and related teams to learn, grow, and deliver quality Education programming that impacts the most vulnerable children, and furthers the goals of the sector strategy.

This role will develop and implement an Education capability enhancement system (including guidelines, processes, competencies, learning assets and learning pathways) and support Technical Service Organisation (TSO), Support Office (SO), Regional Office (RO), and Field Office (FO) teams to plan and implement comprehensive Education competency and capability strengthening interventions.

This role will also manage and provide expert advice to the sector Communities of Practice and other learning networks regarding collecting and sharing lessons learned, identifying and validating promising and good practices for programme quality improvement, increasing staff capacity, subject matter expert identification, and planning online learning opportunities for community members. In conjunction with the Global Knowledge Management team, s/he will establish knowledge management systems and processes to ensure cross Partnership learning and development and support world-class implementation of selected sector interventions or project models.

This role is also is responsible for coordinating strategic internal and external communications to share evidence of WV’s impact in partnership with key stakeholders. This role liaises with Global Centre Communications and Marketing teams, as well as SO, RO, and FO communicators and marketers in order to share evidence of WV’s impact with external audiences to attract new donors and partners, and to build WV’s reputation as a global leader in the Education industry.

The Knowledge Management, Capability and Communications Advisor will engage externally to share and also explore/learn how other organizations build Education capabilities and knowledge management. S/he will connect with academic institutions and other organizations to partner as appropriate for the benefit of Partnership wide Education Capability and KM agenda and systems, and to identify learning opportunities.


Set Strategic Priorities:

  • Create, implement, and nurture the sector Capability Strengthening and KM strategy.

  • Lead the establishment of a comprehensive sector job family to improve recruitment in partnership with People & Culture (P&C/HR) and technical experts.

  • Lead the design and implementation of an Education technical capability strengthening system to provide a clear path for Education Subject Matter Expert accreditation, retention, and development of Education staff; (in partnership with P&C, learning & development, and sector TSO colleagues).

  • Lead the development of sector learning assets and platforms that cover the full employee life-cycle (i.e. onboarding, compliance training, on-going professional development) in partnership with sector technical experts.

  • Manage, nurture, and grow the sector CoPs , as well as the tools/technologies required to support it.

  • Create and implement a sector internal/external communications plan, in collaboration with Sr. Advisor External Engagement.

  • Proactively identifies emerging practices, best practices, and innovations (collectively – “assets”) and shares through multiple communications platforms.

Internal and External Communications:

  • Manages internal and external Education-related communication to ensure relevant information, resources and knowledge assets reach appropriate audiences.

  • Ensure that M&E data and research are socialized internally and that key findings are reviewed and validated for programme quality improvement.

  • Work with the Global Communications Team, Education Sector Lead and Sector EE Advisor to develop external-facing communications that position WV as a thought leader in Education.

Build Capabilities:

  • In collaboration with key stakeholders design the Education capability development system including competency frameworks, policies, standards, guidelines and capability strengthening interventions and processes that lead to accreditation of technical staff.

  • Develop and disseminate robust capability assessment practices and tools to identify sector learning and capability needs to prioritize solutions.

  • Partner with RO and SO leaders to continuously assess Education capacity building needs among FOs and provide coordinated (RO/GC/SO/TSO) support to address identified needs.

  • Lead the development of defined Learning Pathways for key technical areas (i.e. onboarding, certification, on-going professional development and capacity building) in partnership with SMEs, and maintain oversight of end-to-end design applying the 70:20:10 framework.

  • Plan, create, and lead collaborative design efforts to design learning content using adult learning methodologies and ensuring alignment to sector competency frameworks in collaboration with Learning & Development and sector technical experts.

  • Provide management support and advice to CoPs to be vehicles for sharing information and best practices, facilitating input into sector technical resources, establishing research priorities, identifying capacity building needs, building an evidence base for WV’s project models and approaches.

  • Develop a culture of collaboration and sharing among the stakeholders; identify emerging practices, best practices, and innovations and shares same across the Partnership; establish procedures for the identification of Sector programmatic subject matter experts.

Ensure Accountability:

  • Develop and oversee a system to regularly monitor and evaluate sector capability to maintain a portfolio view of sector capability across the Partnership in partnership with peer sector Capability/KM Managers.

  • Establish knowledge management systems and processes to ensure cross Partnership learning.

  • Manage development of communications materials for internal and external narrative of sector effectiveness and learning.

  • Develop the sector’s knowledge sharing processes and information management system (within wvcentral and to provide access to programme and project tools and best practice guidance.

Promote WV Way:

  • Manage information dissemination throughout the Sector and external audiences, including managing CoP meetings and conference participation.

  • Develop and manage sector Information Newsletters, partnership articles and publications; provides support for the CoPs in the same activities for their programmatic areas.

  • In conjunction with the GKM team, develop requirements and manage all Sector KM/CoP web-based information tools including team websites, taxonomies, digital library, CoP social Networking systems and email listservs.

  • Represent sector on Partnership Working and Advisory groups tasked with global tools development. (wvcentral and, GKM Business Team).

External Engagement:

  • Strengthen and build strategic partnerships with external humanitarian learning agencies and academic institutions to explore practices of others in Education Capability development/KM and discern external Education accreditation, access or learning opportunities for Education staff.

  • Engage our external peer partners in knowledge sharing, learning & development, and collaboration on our sector strategies.

  • Represent WV among other NGO Knowledge Management Specialists to build collaborative relationships, keep abreast of trends, and promote WV’s better practices in its KM work.

  • Support WV engagement in prioritized external events.

Other Responsibilities:

  • Member of the Global Sector Senior Leadership team.

  • Member of the GKM KM/CoP advisory committee.

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.


  • Master’s Degree in sector or other related field

  • Minimum 5 years’ knowledge management or related experience.

  • Knowledge Management training.

  • Adult learning pedagogy and methodologies.

  • Excellent document editing, formatting and publication skills.

  • Contemporary and progressive ICT skills.

  • Strategic communications planning and implementation of communications tactics/tools.

  • Experience in developing and using competency frameworks for technical staff.

  • Webinar development and facilitation.

  • Knowledge Management training / certification / and or experience.

  • Experience in staff management / capability development and research.

  • Experience in formation and nurturing of virtual communities of practices, networks, etc.

  • Experience in dealing with faith related issues in development.

  • Facilitation skills.

  • Website and publication design.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.