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Global Operations Advisor


*Preferred location: United Kingdom. Other locations to be determined by home country of successful candidate within the the Europe, Africa time zone where WVI is registered to operate.

*For World Vision internal applicants only.


Advise and recommend appropriate courses of action to Global Director, on operational issues. Has authority to act on behalf of Global Director in certain circumstances. Member of operational leadership team, proving analysis, counsel, advice and monitoring, coordination on operational issues to the team/Global Director.

Works directly with Regions, Support Offices and the Global center leaders to fulfil GFO operations plan and Partnership Core Initiatives.

Responsible for diversified operational duties for Global Director involving exposure to sensitive information necessitating considerable use of tact, diplomacy, discretion and judgment.

Supports Regional Offices (ROs) and National Offices (NOs) performance towards maximizing impact and minimizing risk, with special focus on metrics, strategy alignment and coordination across entities.

Contributes to the coordinated partnership wide effort of NOs and ROs to align with Our Promise 2030 by managing Partnership metrics, collecting, analyzing, interpreting, and integrating various NO & RO performance metrics in order to recommend course correction.

Also supports Global Director in managing operational risks within Global Field Operations in coordination with functional areas of support (Security, Finance, Audit, P&C). Relationship management of matrixed relationships with Senior Director Operations (SDOs).

Manage projects and on-going activities within GFO to contribute to the fulfilment of OP2030.


  • Manage reporting including the administration, coordination and analysis of NO alignment with OP 2030 and progress towards strategy targets.

  • Working with SRO and I&E to track and support scale up of CPM, shift to most fragile, focus on the MVC etc.

  • Manage the roll out and implementation of the Strategy Scorecard at field level.


  • prepare executive briefings for Global Director and Partnership Leader, identify critical issues and trends; prepares pre reads and presentations for SRSC and ExL that communicates the narrative behind the analysis that reflect the progress and challenges of the field in fulfilling OP2030.

  • Work with the ROs to guide and support the appropriate use of this data to make informed decisions to shifts in geographic locations and programming focus to fulfil OP2030 and ensure mutual accountability for programme quality.

Develops talking points for Global Director on critical issues

Management of Global Performance Metrics:

  • Global National Office Dashboard (GNOD)

  • Partnership Capability Program Review (PCPR)

  • PST performance program support team

  • Partnership Strategic Measures (scorecard)

  • Lead and manage the process to change PST mandate, including the rating of NOs around programme quality.

  • Review and revise and recommend enhancements to current GFO managed metrics to ensure learning, agility and alignment to OP2030.

  • Selects, develops and recommends to Global Director new metrics and data that will enhance Global Field Operations in decision making.

  • Analyze and interpret data, provide recommendations to Global Director based on performance trends, gaps, risks and potential action plans. Work directly with RLs and SDOs on plans to improve metrics in a matrix relationship.

  • Provide end to end project management of specific Global Field Operations Initiatives.

  • Coordinates and integrates plans, dependencies and schedules across multiple projects.

  • Ensures process and project management standards application consistency across multi-regional projects.

  • Resolves or escalates resource and schedule conflicts between projects.

  • Assesses risk on project and programme level and ensures proactive risk mitigation strategies are in place.

  • Support implementation of the Partnership priority initiatives including: LEAP 3, Horizon, Provision, shared services, ERM, etc.

  • Interface with SDOs to drive progress towards project deliverables.

  • Supports Global Director in the follow-up of sensitive issues that require correction and compliance with regard to significant audit, security and risk findings.

  • Any other support to the Global Director, Field Operations in fulfilling her role as required.

  • Relationship management with Regions to resolve operational issues.

  • Lead GFO engagement with SOCCER(Support Office coordination group) as and when required to ensure the right level of feedback and engagement with SO programmers.

  • Provide support to Regional offices to fulfil their mandate as and when required.


  • Masters degree in development, International affairs (or equivalent experience).

  • Minimum 5 years operations, programme/project management roles working with multiple projects in international organisations.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.). Fluency in English.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Broad knowledge and deep understanding of different aspects of operations and it's associated business processes within World Vision National and Regional Offices.

Preferred Skills, Knowledge and Experience:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills. Ability to work under pressure and manage teams and consultants through effectively.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Must be highly self-motivated and driven to succeed in a fast-paced working environment with a bias for action.

  • Strength in building and managing effective work relationships with both local and dispersed colleagues.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.