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Head of Supporter Experience

Milton Keynes

Head of Supporter Experience

Salary: £45,000 - £53,000 per annum + good range of benefits

Contract: Full-time, Permanent

Based: Milton Keynes

Use your marketing and fundraising skills to inspire the hearts of the UK public and so bring hope to thousands more of the world’s most vulnerable children.

World Vision is the world’s largest international children’s charity known in the sector for the excellence and impact of our programmes. Every day we bring real hope to millions of children in the world’s hardest places as a sign of God’s unconditional love.

This is an outstanding opportunity within World Vision UK. As Head of Supporter Experience, you will lead a high performing team to ensure the delivery of a rich supporter experience for our 130,000 exceptionally committed supporters who last year gave £35m and sponsored more than 98,000 children.

But, this role is not just about raising money – it is about transforming hearts. Our vision is for every child to experience life in all its fullness andfor every heart, the will to make it. That meansfor our donors to see and believe in the difference they are making and for their passion for the world’s most vulnerable children to increase.

To achieve this will require a special person. Working with a talented team of nearly 50, it will take leadership, innovation, creativity and passion. The result will be increased engagement among our supporters and increased income to transform the lives of the world’s most vulnerable children.

Other important aspects of this role will involve:

  • Implementing the World Vision UK strategy to deliver an experience that exceeds supporter expectations

  • Maximising retention of our existing supporters and growing the long-term value of the supporter base

  • Delivering both financial appeals and non-financial campaigns to reach agreed targets

  • Embedding innovation and new product development ideas to enhance fundraising initiatives

  • Making a positive contribution to the Fundraising operation and wider World Vision UK leadership teams as a whole.

  • Overseeing the Product Management function.

You will come with a strong track record in direct marketing gained in a consumer marketing context and ideally some knowledge of charity fundraising. You will be an influential and strategic leader, confident in analysing data to shape strategy and decisions. In addition, you will have exceptional written and verbal communication skills, experience in managing external agencies, call centres and mailing houses and the servant-hearted character to motivate colleagues across international boundaries to deliver objectives. This is also a role requiring occasional international travel to contexts where World Vision operates.

Our Christian identity underpins everything we do, so as an active and committed Christian, this role will give you the opportunity to integrate your faith and be sensitive to its various expressions across cultures and denominations. You will be passionate about our work to bring God’s kingdom by inspiring support for the world’s most vulnerable children.

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Applications must be received by 5th January 2018.

Interested candidates are directed to email their application to: [email protected]

Your application should comprise:

  • A covering letter of not more than one and a half pages outlining your motivation and relevant experience for the role. Please specify clearly how your Christian faith is related to all aspects of your working life.

  • A full CV, including educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements.

Successful applicants will be invited to attend interviews at World Vision’s offices in early January.

Thank you for your interest in the work of World Vision. Please do not hesitate to get in touch with Macaulay Search using the above email address should you have any questions regarding this appointment process.

World Vision UK is committed to diversity and inclusion and welcomes applications from all sections of the community regardless of age, sexual orientation, religion and belief, race, gender, marriage and civil partnership status, and disability.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.