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Supporter Operations Team Member

Milton Keynes

Supporter Operations Team Member

Salary: £18,443 per annum + good range of benefits

Contract: Full-time, Fixed Term Contract for 6 months

Based: Milton Keynes

Vacancies: 2 Positions Available

World Vision is the world’s largest international children’s charity. Every day we bring real hope to millions of children in the world’s hardest places as a sign of God’s unconditional love. At World Vision, our aim is simple – to keep every child free from fear. We are also proud to be ranked 9thplace in the top 100 ‘Best Not-For-Profit Organisations to Work For' in 2016.

To provide a first class downloading data, printing and administrative service for WVUK and maintaining the data in ECHO to the highest possible quality. To continually explore ways to enable Supporters to increase engagement with WVUK and minimise attrition. To provide and enable others to provide excellent customer service maintaining and increasing the level of financial and non-financial engagement of our supporters.

Key Responsibilities:

  • Prioritise and carry out complex batch printing of supporter letters and resources

  • Maintain, manage and troubleshoot six industrial sized printers and other standard models – liaising with IT and Printer Engineers

  • Manage and order stock and resources – checking internal stores and liaising with marketing and printers to ensure all resources are current and in stock

  • Liaise with IT, PE, Income Processing and Supporter Care to ensure letters are printed, checked and dispatched within a timely manner whilst maintaining high standards and attention to detail

  • Check , package and send all documentation within agreed timescales ensuring letters are monitored and are of the highest quality

  • Register Supporters for World Vision initiatives received via coupon, website, email and text messages

  • Adding new sponsorships and money handles to Echo ensuring data is recorded accurately and within agreed timeframes

  • Liaise with the 15 Neighbourhood Fundraising (NFR) agencies, IT and WV NFR specialist to ensure data issues are investigated and followed up within a timely efficient manner.

  • Create, maintain and update Supporter Records within Echo by championing data quality– ensuring data protection and child protection policies are adhered to at all times

  • Process ECC downloads and update quarantine rows to ECHO

  • Process changes in Supporters contact details and follow up with Supporters to resolve incorrect details by email

  • Follow up on Gone Aways and Automated returned mail within Echo

  • Seek opportunities to increase supporter’s engagement with WVUK

  • Create and update Supporter Records and ensure all new feedback is noted on their record.

  • Open post and Scan supporter letters, event coupons, dd mandates and payment details and ensure new feedback is noted on the relevant record ensuring all financial details are documented correctly and tasks generated for appropriate teams

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, subsidised gym membership, generous holiday entitlement, childcare vouchers and free parking.

Please ‘click’ here to view the full job description

Please upload your CV and covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 11 February 2018

Interview dates: 19 February 2018

World Vision UK is committed to diversity and inclusion and welcomes applications from all sections of the community regardless of age, sexual orientation, religion and belief, race, gender, marriage and civil partnership status, and disability.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.