Supporter Retention Lead

14156-00S00001
Milton Keynes
26-Aug-19
International Role - No - Only National applicants will be considered.

Supporter Retention Lead (Telemarketing)

Salary: £27,000 per annum + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

One of World Vision UKs key strategic objectives is to return the base of committed supporters to growth. This brand-new position will play a crucial role in this by helping to deliver a joined-up and effective approach to supporter retention telemarketing within Supporter Experience and the wider Public Engagement department.

The successful applicant will develop and manage relationships with telephone fundraising agencies to ensure that campaigns deliver the highest levels of performance, have a positive impact on the supporter experience, reducing sponsor attrition and increasing loyalty. You will use your ability to understand and analyse campaign data to continually optimise scripts and processes and provide regular campaign reporting and insight to stakeholders.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: Monday 26th August 09:00

Interview Dates: Week commencing 9th September 2019

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.