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Business Analyst - Performance & Engagement

12027-14G22068
07-Dec-18
International Role - No - Only National applicants will be considered.

*Preferred location: London, United Kingdom. Position will be home working. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The position of Performance & Engagement Business Analyst will primarily be to set up, run, report on and analyse the Partnership wide staff survey (Our Voice). Over the past few years, Our Voice has become a strategic tool for the organisation, and is used at a local entity level as well as by regional and executive leadership.

There is an ever increasing demand for Our Voice data, reports and analysis to support the effective realisation of the Partnership strategy, Our Promise 2030. The role will lead the set up and reporting elements of the survey and then provide analysis, looking at data across the whole Partnership with a view to continually improving the organisational effectiveness and performance.

KEY RESPONSIBILITIES:

  • Develop and track the World Vision Our Voice project plan to ensure timely survey delivery and facilitating smooth vendor engagement. As part of the performance & engagement team. The job holder will be expected to ensure that all opportunities for continuous improvement are taken, through critical thinking, and develop workable solutions (October – May).

  • Our Voice pre-survey set up. Be responsible for: producing the HRIS file for individual survey; ensuring the survey and reporting hierarchies are accurate, ensuring whitelisting is completed and tested for all offices; testing the English language web survey; testing branching for local questions; coordinating all CIQ/3rd party and Partnership contacts for translation process and accuracy (October – February).

  • Our Voice survey administration period. Be responsible for the following activities: set up and produce response rate reports; manage the Our Voice inbox providing support to staff and leaders; work with CIQ, local offices and the OurPeople team to check and correct bounced emails; provide access to reporting system for everyone who needs it (February - March).

  • Our Voice reporting; provide training and support on use of the reporting system to contacts around the Partnership. (April onwards).

  • Produce specialist reports where needed; report and analyse Our Voice data on its own and alongside other sources of data to provide insight for Executive Leadership, Strategy Realisation Office, People & Culture Strategy Directors and other specialist functions.

  • Developing methods to present the data in ways that provide insight for leaders.

  • The job holder will need to pro-actively and independently work to recommend what analysis might best offer opportunities to provide insight to support the strategy. They will also need to identify what sources of data may be available across the Partnership that could be of value for such analysis. As SME, will need to persuade and convince various leaders of the most appropriate reporting format to meet their needs.

KNOWLEDGE, SKILLS & ABILITIES:

  • Undergraduate degree in business or related field.

  • Must demonstrate very strong critical thinking skills.

  • Excellent communication and presentation skills (including writing ability).

  • Strong numerical and analytical skills.

  • Must show evidence of good strategic thinking.

  • Expert at MS Office application suite including Microsoft PowerPoint.

  • Expert at using MS Excel including pivot tables, macros and similar functions to acquire and run desktop data analysis.

  • Computer Skills: Demonstrates effective computer skills, including use of Microsoft Office Suite, Lotus Notes, intranet and Internet, and various software applications and databases used in analytical work.

  • Have 3-5 years’ work experience that demonstrates both the technical skills listed above along with the following competencies and capabilities.

  • Able to manage own workload with minimal direction, being part of a virtual team accountable for specific deliverables. Can be relied upon to deliver to tight deadlines.

  • Balances the needs and interests of various stakeholders and makes decisions involving competing goals, objectives and alternatives. Prioritises tasks and redirects work effort in response to changes in priorities.

  • Identifies and analyses situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.

  • Acts in a candid and straightforward manner with others, honors his/her commitments and respects the confidentiality and needs of others.

  • Great inter-personal skills, building confidence in peers whilst demonstrating humility.

  • Thinks carefully about the likely effects on others of one's words, actions, appearance and mode of behaviour. Selects the words or actions most likely to have the desired effect on the individual or group in question. Demonstrate ability to work effectively in a team.

  • Excellent team player, quickly adapting to new teams and assignments by building rapport with peers.

Technical Competencies:

  • Data analysis: Demonstrates an ability to clean and structure data so it can be analysed systematically and used to build models, test hypothesis and present findings that are logical and build a compelling case.

  • Business analysis: demonstrates strong attention to detail with logical and analytical competency around business processes.

  • Written Communication: Expresses ideas, thoughts, and concepts clearly and effectively in writing, using correct and appropriate grammar, organisation and structure.

  • English Language Proficiency: The ability to speak, understand and write fluently in English.

Preferred Skills, Knowledge and Experience:

  • Confident working in PowerBI and other data analytic platforms.

  • Familiar with Big Data analytical tools, techniques, and methodologies to harvest, aggregate, normalise, and draw analytical insight.

  • Generalist Human Resources experience and qualification.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.