Manager, Technical Academy

19460-17G22202
15-Aug-21
International Role - No - Only National applicants will be considered.

*Preferred position location: Home Working, United Kingdom. Other locations to be determined by home country of successfull candidate in Europe, Africa or Asia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Manager leads World Vision’s Technical Academy, providing online learning courses to build the competence of field-facing staff and partners in implementing World Vision’s best practice technical approaches. S/he is a thought leader on learning and staff development who will continue to evolve the Technical Academy to meet strategic needs.

The Manager leads a cross-functional global team of staff and consultants, collaborating with many internal and external stakeholders, to support instructional design, marketing and delivery of Technical Academy offerings.

The Manager will seek to establish a sustainable revenue model provided by course fees from internal and external participants, supplemented with grant based income.

KEY RESPONSIBILITIES:

Technical Academy Operational Leadership:

  • Lead annual business cycle activities

  • Establishing and maintain infrastructure to support cross-sectorial stakeholder planning.

  • Establish and agree stakeholder roles and responsibilities to support annual business cycle activities.

  • Use data to inform design prioritisation, annual training calendar and marketing, ensuring communications are reaching the target audience, Managers and budget holders.

  • Co-create annual course calendar in collaboration with Course Owners and exiting facilitator pool.

  • Identify and consult internal and external design specialists to support the development of organisationally aligned, online offerings with a consistent, aligned branding and user experience of all online offerings.

  • Oversee the identification, secondment and capacity building of project model subject matter experts to facilitate online offerings.

  • Develop and manage the global budget including revenue generation obtained through course participation.

  • Seek agreement from cross sector stakeholder group on Technical Academy business plan and resourcing in alignment with strategy.

  • Ensure delivery of courses in line with the business plan with requisite reporting and monitoring.

  • Work in partnership with WV Grants teams to secure funds both within the organisation and available from external sources that will assist in the further growth and development of the Technical Academy online offerings.

Technical Academy Strategic Leadership:

  • Build and sustain highly effective stakeholder relationships and supporting infrastructure to develop the Technical Academy and achieve program outcomes.

  • Develop, manage and drive the WVI Technical Academy Strategy with appropriate and sustainable governance mechanisms, deliberate and systematic capability building and impact measurement, all achieved in partnership with key business leaders across WV.

  • Partner with and influence business leaders to ensure effective integration of Technical Academy offerings into key organisational practices, including data measurement and analytics, to optimize impact and build an evidence base.

  • Lead the growth and performance of the Technical Academy (with formal and matrix relationships) to provide thought-leadership and a range of online learning products to ensure consistent high-quality integrated global learning solutions which meet development needs and nurture a culture of learning and performance.

  • Build awareness and confidence in technical Academy course offerings whilst advocating for a consistent culture for Project Model aligned adult learning solutions by presenting case studies, explaining the model and benefits, meeting with teams and leading them through our approach, aims, benefits and outcomes.

  • Lead marketing strategy and communications of future courses to both internal and external strategic partners and audiences in alignment with plan and budget leveraging key stakeholder groups.

  • Lead or facilitate partnerships and opportunities to collaborate with external stakeholders to contribute to wider-industry better practices and to leverage learning and resources to strengthen WV L&D and promote a culture of continuous improvement and innovation.

Quality and Improvement of Programme and Content:

  • Apply Human-centered Design principles to continually evolve the Technical Academy’s learning approach using innovation and creativity to enhance and strengthen the participant experience and learning outcomes.

  • Lead the implementation of a scalable coherent approach to field facing technical staff capacity building including end to end training administration, design, course management and evaluation.

  • Ensure consistency in the delivery and application of training standards across the training solutions.

  • Ensure courses are up to date with latest project model evidence and learning.

  • Monitor quality of the design and delivery of all online offerings.

  • Undertake Impact evaluation at regular and agreed intervals and implement recommendations and findings where relevant.

  • Advocate for system improvement development to support learning architecture.

Technical Academy Team Leadership:

  • Provide strategic direction and management to a global cross functional core team of staff, consultants and secondees.

  • Lead by developing, documenting and implementing a team culture that builds trust, accountability, transparency and efficiency.

  • Foster a culture of action learning and reflection, to promote ongoing skills development, innovation, agility and creativity.

  • Maintain a culture of agility, proactivity, collaboration and continuous improvement.

  • Provide mentorship role to key personnel, ensuring regular discussion on staff well-being and life balance, and their professional growth and development.

Personal Development:

  • Stays up to date with the latest instructional technologies through the establishment of personal networks, attendance of workshops, reviewing of professional publications, and participation in professional industry associations.

  • Participate in devotions either virtually or face to face.

  • Participate in the Day of Prayer.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 8-10 years of professional expertise backed up with substantial experience in L&D (Training & Development), ideally in a regional or international role.

  • Deep understanding of L&D and capacity building practices, challenges, trends and better-practices within the Development and Humanitarian Assistance industry and in the wider L&D industry demonstrating a commitment to ongoing professional development through research and learning.

  • Demonstrated personal expertise in the specific areas of Learning and Development practice, including eWorkshop / asynchronous online learning methodology, curriculum design, instructional design, learning evaluation, course facilitation, with evidence of effective application across international contexts and culture.

  • Experience in the design and execution of a global learning and development strategy, including needs analysis and developing associated plans and marketing strategies.

  • Expertise in utilizing a competency based approach to staff skill building.

  • Experience of establishing a sustainable business model, with operational systems for scale.

  • Proven ability to influence cross-functional teams and senior management into following a particular course of action. S/he must also be approachable, inspiring trust in others, which will make it easier for people to trust in his/her insights and follow directives in their leadership position.

  • 3 years’ experience as a remote Manager having managed a diverse global team in multiple locations delivering on key outcomes and to budget.

  • Highly developed interpersonal and communication skills, both written and verbal.

  • Ability to demonstrate excellent time management, attention to detail and prioritising skills.

  • Adept at working with many partners / stakeholders, both internal and external to the organisation, setting up clear MOUs with clear timeframes and budgets.

  • Master or Bachelor Degree in ideally one or more of the following; Education/Professional Education and Training; HR/Human Resource Development; Organizational Development.

  • Fully literate on standard MS Office suite, including MS Teams.

  • Strong analytical skills and a demonstrated passion for research, data analysis, and the insights that are derived from it.

  • Fluent in English; preferably also French and / or Spanish language.

Preferred Skills, Knowledge and Experience:

  • Qualifications within the field of international development is desirable.

  • Experience in the development and administration of Moodle LMS.

  • Work experience in developing country contexts (preferably in a community development and / or humanitarian setting) to understand: how work culture around the world differs; how technology can be leveraged to overcome connectivity

  • challenges; and the realities of field facing staff for the design of impactful learning programs.

Work Environment/Travel:

  • This position is suitable for working at home arrangements with flexible working hours due to global nature of role.

  • Working hours 30 - 40 hours per week.

  • Requires a certain overlap of hours with the core team and ability to accommodate meetings with colleague worldwide.

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.