Regional Digital Program Manager - MEER

Home Working
International Role - No - Only National applicants will be considered.
2+ Years

*Preferred position location: United Kingdom - Home working. Other locations to be determined by home country of successful candidate in the Middle East & Eastern European Region – position can be based in any European country or Middle Eastern country where VF/WVI is registered to operate.

*Please submit your CV in English.


To provide regional leadership for Technology & Digital solutions, which reduce Operational Cost Ratio (OCR) for the region’s financial inclusion operations.

This role will drive technological change by:

  • Project managing digital financial service implementations in new countries.

  • Advising the MFI leadership teams on all aspects of digital transformation and developing their capacity in technical skills, project management skills and change management skills.

  • Helping Regional Team and national leadership teams to identify strategies, opportunities and models of technologies to support digital transformation of financial services.

  • Quality assuring the systems, project management rigor and vendor selection, in accordance with regulatory requirements.

  • Ensuring regional alignment with VFI standards and managing regional Technology & Digital transformation programs

  • Contributing to global initiatives.


Strategic leadership of digital transformation:

  • Support local management teams to translate their business requirements into functional requirements.

  • Oversee and support MFIs in implementing the digitalization and change process.

  • Change Management.

  • Planning, budgeting, resourcing and communicating: Develop and manage a plan of how the Technology & Digital strategy will be rolled out.

Technical advice and quality assurance for MFIs on:

  • Functional Specs: Advise on the gathering of business requirements and functional specification.

  • Due diligence, software selection process, technology audits / reviews.

  • Change Management: pre- and during implementations, issue-resolution decisions, and post-implementation reviews.

  • Compliance and Risk Management: Ensure that digital solutions comply with regulatory requirements, and that operational process improvements realize efficiency gains, lower risk and reduce costs.

Contribute to global projects and digital initiatives of the Operations & Technology team, e.g.

  • Expansions into new markets.

  • Support digital transformation in other regions.

Regional Strategy:

  • Work together with local and global management to ensure an effective regional IT strategy is in place that supports the realization of the VisionFund Strategy, focusing on the digital and operational maturity of business processes and impact on people;

  • Ensure digital solutions support expected business growth (in existing and new countries), scale of operations and operational excellence, and yield quantifiable business benefits for clients and MFIs.

  • Support the Regional Head (“RH”) in global strategy development for delivering business and impact goals through the use of technology and digital solutions (branchless banking, digitalized paper-less operations, online products and services).

Capacity building:

  • Ensure that MFIs - and new locations - have the skills and competencies both within IT and business functions to introduce and use technology to maximum effect. Identify deficiencies that need to be addressed, and provide skills training and capacity building as needed.


  • BA in a technology related discipline.

  • Understanding of microfinance operations, from a credit, financial, risk or systems perspective.

  • A Project Management certification (AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.) and Project management and office tools experience (e.g. Microsoft Project, Office tools).

  • 5+ years of experience in the Financial Inclusion sector, driving digital transformation in one or more MFIs.

  • 5+ years of project management experience working to recognized PM methodologies.

  • Experience of leading successful microfinance/banking systems implementations.

  • Extensive change management experience within a Financial Services context, including elements of people, processes and platforms.

  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting.

  • Experience working on a project that has developed / implemented mobile money and automated financial service solutions.

  • Experience of building and managing relationships with Fintech and/or technology companies.

  • Influential communication and achieving results through others (without a line-management relationship) including across multiple time-zones and cultures.

  • Proven commitment to partnering with others and collaborative work, with ability to navigate matrix reporting lines and a federated organizational structure.

  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.)

  • Effective in written and verbal communication in English.


  • Master degree in technology / finance.

  • Information Security management knowledge.

  • Previous work experience in the locations where VisionFund operates is preferred but not required.

  • Experience in Data management and reporting.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25 % of the time.

  • Requires flexibility on working hours to contact people within wide time-zone differences.