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Communications Officer



Provide communications planning, advice, writing and editing, and branding advice as needed for specified People & Culture (HR) internal clients - ensuring client needs are met and ensuring that client communications are aligned with overall P&C strategy and communications objectives, Global Communications standards, and World Vision’s strategy. Advise P&C stakeholders, and develop and implement communications strategies to support People & Culture operations, initiatives and projects. Conduct analysis of P&C communications mechanisms, advise on improvements to be made, influence P&C leaders to take new/different directions in communications content and style, and develop new/refreshed mechanisms as needed. Provide intranet (SharePoint) administration for People & Culture as guided by team.


  • Provide analysis, consultation and advice to P&C leaders, specialists and other stakeholders, and develop and implement communications strategies to support People & Culture operations, initiatives, and projects.

  • Conduct ongoing analysis of current P&C communications mechanisms/vehicles. Advise on how improvements and innovations can be made. Influence P&C leaders to take new/different directions in communications content and style. Develop new /refreshed mechanisms/ vehicles as needed for targeted P&C audiences, such as P&C Practitioners, to increase engagement and functional effectiveness and efficiency. Develop and deliver communications via both “pull” (online) and “push” (email, alerts, etc.) tools, and other interactive communications, including online and mobile technology.

  • Engage with specified P&C clients, which may include both standing teams and project groups, to identify, develop and maintain a clear understanding of the clients' purpose, objectives and success criteria, as well as communications needs, platforms, and methods to support these teams and projects.

  • Based on P&C’s strategic objectives, and P&C clients’ needs, and the Partnership strategy, identify, plan and develop communications approaches, key messages and improved methods to deliver communications (especially via email and online) and support clients and P&C in adhering to communications protocols and quality standards.

  • Prepare and edit written material (including document content, formatting and design), announcements (including complex, multi-tabbed email template content), Q&As, training documents, presentation materials (including PowerPoint) and other communications products.

  • Identify and resolve challenges as needed to improve communications with P&C audiences.

  • Source communications services as needed, internally or externally, including graphic design, video, print, interactive media, etc.

  • Ensure compliance with WV Brand Standards.

  • Liaison and work as key point of contact between P&C and Global Communications for P&C communications to leaders, all staff and other target audiences, ensuring integration with P&C strategic priorities and responsiveness to Global Communications. Advocate and influence on behalf of P&C to ensure desired messaging is communicated.

P&C Brand - support ongoing development and maintenance of P&C brand standards:

  • consistent use of P&C brand

  • appropriate review of P&C brand use (under guidance of P&C leadership)

  • appropriate sub-brand development for P&C initiatives and projects.

Ensure alignment to Global Marketing standards and development.


  • A bachelor’s degree in communications, journalism, or a related client-services field, or equivalent work experience.

  • Skilled writer, editor.

  • Five years working in communications or related field, preferable in a global and multi-cultural environment.

  • Ability to work well virtually across multiple streams and multiple regions/geographies.

  • Demonstrated relationship building and consulting skills.

  • Offer input on issues and challenge the status quo/conventional wisdom.

  • Analytical, problem solving and negotiation skills.

Preferred Skills, Knowledge and Experience:

  • Technical proficiency in graphic design, photo editing, video editing.

  • HR qualification, training.

  • Project management skills.

  • Technical proficiency in SharePoint (2013) administration and web content development.

  • World Vision experience – knowledge of the organisation.

  • People & Culture - knowledge of People & Culture within World Vision.

  • Communications – knowledge of Global Communications within World Vision.