People and Culture Coordinator – Onboarding and Administration

International Role - No - Only National applicants will be considered.

*Preferred position location: Monrovia, CA (USA). Other locations to be determined by the home country of successful candidate in the United States of America where WVI is registered to operate.

*Please submit your CV in English.


This role will provide administrative support to the Talent Acquisition team in the onboarding, contracting and P&C (HR) administration to ensure compliance to WVI talent acquisition standards and global best practice. This position will liaise with local P&C partners globally in ensuring that new hires are effectively inducted into the organization in a way that improves their customer experience. The post holder will be the internal administrative expert in continuously researching and recommending new ways (virtually or otherwise) of improving the new hire onboarding process for more efficiency.


P&C Support Services Administration:

  • Develop KPI’s and metrics on the talent acquisition process of ‘onboarding’ and vetting for new and transferring employees.

  • Coordinate and Verify the processing of all new hire paper works (e.g. medicals, visas, orientation paper work) and ensure proper documentation/filling of these documents, including the I-9’s for US employees.

  • Prepare, and review and validate offer letters in line with agreed SLA’s to ensure compliance to WVI and local employment standards.

  • Perform other diversified duties such as Block Party Screening administration, pastoral reference checks, PAF approvals under ESS, creation of new hire PAF's, etc.

  • Process monthly recruitment chargebacks globally through direct liaison and approvals with hiring managers.

Tracking and Reporting:

  • Track, manage and communicate applicant referencing and block party screening requests through various platforms.

  • Single Point of Contact with First Advantage Inc US in providing regular reports aligned with pre-agreed vendor SLA’s.

  • Maintain onboarded candidate pipeline data for monitoring and compliance.

  • Prepare monthly client SLA tracking reports and updates.

Orientation and Onboarding:

  • Partner with Talent Acquisition team members, local P&C and hiring managers to ensure Partnership-level new-hire orientation is provided to new hires prior to in-country arrival.

  • Coordinate with local P&C reps to ensure in-country orientations are administered to new hires.

  • Review new hire orientation decks and contents to ensure their accuracy and conformity to partnership standards.

  • Monitor the ongoing orientation for new hires and conduct end of orientation assessment.

  • Ensure Confidentiality in documenting and filing all orientation paper work with appropriate persons and systems - HRIS.

P&C Helpdesk Tier 1 Support:

  • Act as a tier 1 SPoC support for the helpdesk model to resolve onboarding/orientation process type customer transactions and issues not resolved at the tier 0 level.

  • Provide Subject matter expertise and prompt resolutions on onboarding and orientation type requests and queries coming through the helpdesk.

  • Contribute to the helpdesk progress review meetings and perform other related duties as assigned.

  • Resolve general inquiries relating to new hire onboarding and handle other miscellaneous tasks.

Continuous Improvement:

  • Support P&C Continuous Improvement initiatives in onboarding procedures, processes and best practices.

  • Establish and maintain standard operating procedures onboarding manual in alignment with local P&C partners and employment legislation.

  • Constantly review the onboarding process and other P&C administrative activities under the job scope and identify or recommend improvements to them.

  • Partner with OP Ops team and various stakeholders (internal and external) in providing administrative support and ongoing review for the onboarding module transition to the new HRIS system.


  • Requires Bachelor’s degree in HR, social sciences or equivalent of 5 years of on the job training in HR operations and coordination.

  • Hands-on experience with new hire onboarding processes and HR administration.

  • Experience in Electronic Mail, Outlook, PowerPoint presentations and Microsoft Excel is required.

  • Strong oral and written communication skills with ability to handle extremely confidential and sensitive information.

  • Good working knowledge of HR practices and labor legislation.

  • Ability to handle multiple projects or priorities.

  • Mature Christian who models Christian behaviors in dealing with others.

  • Highly flexible and motivated by in a supportive role.

  • Requires Bachelor’s degree in Human Resources Management or Social Sciences or equivalent.

  • Proficient in the English language; both verbal and written. Spanish or French will be a plus.


  • Prior Human Resources or Recruitment administrative experience in an international organization (regionally or globally).

  • Excellent organizing, planning, implementing and coordinating skills.

  • High attention to detail.

  • Use of various technological tools for solutioning.

  • Knowledge in kaizen six sigma or lean management approaches.