World Vision International

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Staff Care Associate

Job Description

*Position location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.


Assist the staff care director to the overall administration and service delivery of staff care / peer support services in the area of Staff Resilience / Staff Well-Being Education (SWE) programmes and Critical Incident Stress Management (CISM) to the WV Partnership to include:

  • Capacity development of World Vision SWE facilitators and trainers/CISM services providers; providing mentoring, coaching, monitoring and evaluation to staff providing staff care services. Assist the staff care director with development of policies, standards and practices related to Resilience / SWE and CISM.


  • Coordinate / Deliver Staff Care / peer support efforts and interventions with Regional & national office P&C & staff care / peer support teams.

  • In collaboration with other Staff Care Unit members, develop capacity / conduct trainings to deliver SWE and CISM services in the World Vision Partnership, Regional and National Office level.

  • Provide mentoring and coaching to Partnership, Regional and National teams as they deliver SWE capacity building and CISM services.

  • Assess staff care / peer support needs and design intervention plans as necessary based on SWE/CISM practices and following standards.

  • Assist in the development of SWE materials suitable for WV Partnership staff training.

  • Monitor regional cases added to WV’s Integrated Incident Management System (IIMS) and follow through as necessary.

  • Collaborate with other international agencies and professional organizations in relation to building staff resilience through SWE and CISM.

  • Assist in the development, gathering and distribution of SWE and CISM reading and training materials.

  • Stay updated on current on Resilience/SWE and CISM research and practices.

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.



  • Degree in psychology, education, counseling, social work, psychiatric nursing or a related field.

  • 3 to 5 years experienced working as an international humanitarian aid worker.

  • Proven experience in developing and implementing training workshops

  • Formal training or an applied working knowledge in critical incident stress management (CISM) or a strong interest to learn CISM.

  • Proven experience in delivering CISM or psychosocial services that takes culture, language, context, local resources & traditions into consideration.


  • Basic Conversation: Fluent in English - French or Spanish a plus.

  • Business Communications: Fluent in English, French or Spanish a plus

  • Fully Fluent: English

  • Other:

  • Demonstrated consultative leadership style that will promote social support and team cohesion; ability to work in hectic, fluid environments; willing to travel up to 25% of time.


  • License, registration, certification appreciated but not required.