Product Manager, LMMS
*Preferred location: Washington, D.C.; Location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.
PURPOSE OF POSITION:
The Last Mile Mobile Solutions (LMMS) is a suite of innovative digital solutions for digital beneficiary registration/digital identity, distribution planning, reporting and management of both in-kind and cash distributions, and a growing set of solutions providing digital project monitoring, data analysis, and data visualisation. The LMMS programme is operated as a semi-autonomous, self-funded business unit within WVI’s Disaster Management Team.
The LMMS Product Manager will be responsible for technical leadership and administrative oversight of the LMMS product. S/he will own and drive product vision and life cycle management The LMMS Manager will also be required to maintain and form Strategic Technology partnerships (outsourcing and insourcing), to strengthen Support (Technical / Training), and Development. The role of the current LMMS team members will be empowered to train the partner’s staff and manage the relationships.
Sourcing and securing new funding channels; Grants, Venture Capital, and Philanthropists, will be needed to Sustain the new LMMS Business Model in its first year of operations. The LMMS manager will play a key role in helping to secure these funds.
Lead LMMS Product Development:
Manage activities to support ongoing investment in LMMS and related business activities, and in raising revenue from associated products and services.
Manage client relationships with both internal and external stakeholders as well as with government donors, business partners and investors.
Ensure all product development is driven from clear detailed user requirements and business processes.
Lead, manage and motivate the LMMS product team.
Work closely with the whole LMMS team to develop a 2 year strategy, and Roadmap that everyone is motivated to achieve.
Lead work with Sales & Marketing and Customer Support Managers, to set Product and Development Priorities.
Working closely with DM Strategy & Systems Director to set / manage Strategic direction:
Develop LMMS product offerings beyond beneficiary registration and tracking distributions of Food and NFIs. Position LMMS to be used to create a core digital identity [for beneficiaries] to enable effective cash transfers and programming, digital project monitoring, and project/programme data analysis.
Broaden the scope of LMMS to meet Programme needs in the areas of Surveys, Needs Assessments, GIS and Analytics / Performance dashboards.
Seek business opportunities in the Public sector, working with Government agencies and foundations that serve the public sectors.
Establish and maintain effective reporting, evaluation, and communication systems. Submit timely accurate and professional reports that meet donor / investor requirements.
Secure strategic Alliances and Technology Partnerships:
Coordinate with industry consortia to form stronger business alliances through the sharing and solving of common issues, for example, formulating standards and protocols for secure data sharing.
Collaborate with Government agencies and organisations such as Sphere, to set common standards for performance, accountability and quality.
Contract Software Houses, or collaborate with key partners, for major developments.
Manage Product Development Budgets and automate invoicing Processes:
Manage product development on time and on budget.
Long term budget plans in articulate for product development roadmap.
Manage the development of automated invoicing processes in line with WVI Financial policies.
Quality Assurance: Responsible lead
Create and Manage a comprehensive (alpha / beta) testing process that involves agreed upon external agencies using LMMS, & FPMG technical resources.
In order to speed up the testing process, and lighten the workload of the technical team, a member of the LMMS consortia will be selected to carry out Quality Testing.
The following shared responsibilities will be performed:
Usability Acceptance Testing.
Critically assess new features and the overall application from a user perspective.
Coordinate user testing and feedback on:
System Design Features.
Perceived ease of use.
Actual Usage behaviour
Configures and maintains test environments (hardware and software configurations, including versioning).
Leads the process of writing Test Plans and Test Cases, and the linking of test cases via traceability to original user requirements.
Maintains repository of test data (inclusive of large data sets for stress testing applications).
Manage test execution, including prioritization of discovered defects.
Delivers detailed documentation to assist in bug-replications.
Leverage Development infrastructure for capturing issues, annotating and tracking testing activities.
Tracks defects per production release of new software applications.
Delivers post mortem reporting including technical shortfall reports ahead of all production deployments.
KNOWLEDGE, SKILLS AND ABILITIES:
Degree or post graduate qualification and / or professional background in economics, finance, international development, information technology, supply chain management, or other relevant field.
Minimum 7 years of international development and / or humanitarian experience.
Knowledge of, and expertise in associated technologies, methodologies and processes, contracting and procurement.
Experience in managing software development processes.
Understanding of supply chain and procurement processes.
Excellent written and verbal communication skills plus strong presentation and report writing skills.
Demonstrated inter-personal and negotiation skills.
Demonstrated problem-solving and analytical skills.
Demonstrated accomplishment in working with various host-country professionals, ministries and with donor colleagues.
Knowledge of and familiarity with international assistance programme requirements.
Knowledge of / experience with the financial services industry.
Experience working in international humanitarian operations.
Experience in an advisory, management / project management position.
Experience with procurement / contracting and supply chain management implementation processes.
Experience in organisational change / transformation processes.
Effective in written and verbal communication in English. Proficiency in other languages such as French and Spanish would be desirable.
Preferred Skills, Knowledge and Experience:
Ability to define problems, review data and draw valid conclusions.
Experience in business development and management, change management, product design, budgeting, financial analysis and project planning and management.
Experience in Business development in startup niche technology markets.
Ability to influence, coordinate and build strategies, tools and a cohesive team with clear deliverables and outputs that can be replicated and scaled up in the future.
Experience in resource acquisition / funding and investment strategies.
Excellent interpersonal skills and great communicator.
Ability to deal with abstract and technical variables and demonstrated experience with the interpretation of complex technical instructions.
Ability to work with customers to determine clear and detailed user requirements and business processes for product design.
Demonstrated experience with implementing business start-ups as well as strategies for humanitarian and/or development programming.
Understanding and experience of global trends and existing technological solutions (e.g. ODK, remote sensing technology, interoperability, standardization, digitization of money (mobile money and e-vouchers, etc) or other emerging
technologies Understanding of the capture and analysis of survey data or delivery of marketing and/or extension information.
Understanding of key challenges for aid agencies in rolling out mobile and other digital platforms in remote areas.
Understanding of the benefits (and organizational barriers) to using mobile and other approaches for the successful implementation of aid / humanitarian assistance.
Ability to negotiate with software companies, mobile network operators and Financial Service providers.
Frequent international travel. Potential for deployments to emergency operations.
This role involves contributing to the leadership, management, facilitation and coordination of a virtual, geographically-dispersed product team and operations network.