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Knowledge Management Specialist

New York

*Preferred location: New York, NY. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.


The purpose of this role is twofold. The main purpose of the role is to maximize the potential of advocacy practitioners to bring change for children, through ensuring the right knowledge is available when needed in World Vision’s advocacy, campaign, cross-sector partnering and external engagement work. This entails comprehensive gathering of information from our global Advocacy & External Engagement (A&EE) teams as well as promoting this information to encourage learning. The role will operationalise systems that capture and aggregate data from multiple sources, prove the contribution to change and identify paths and products to increase knowledge of effective advocacy and external engagement models. The Knowledge Management (KM) Specialist is also responsible for supporting a global network of practice for A&EE, promoting a culture of excellence in this network and support the members to develop the skills and capacities to achieve enhanced performance.

Allied to this is the collection, collation and analysis of data to demonstrate the contribution of A&EE to the World Vision Partnership’s overarching strategic goal. The role will provide dedicated support to the Advocacy Strategic Measures (ASM) process which provides significant insights into the progress of the A&EE goals, and is a rich source of information for application in a range of internal communications and knowledge management processes. The Knowledge Management Specialist will also provide primary knowledge management support to the External Engagement Advisory Group.


Contribute to the development of a culture of learning and improvement within the advocacy and external engagement community for adoption, replication and scale up of internal and external best practices in relation to advocacy and external engagement:

  • Strengthen A&EE and the broader advocacy and external engagement community of practitioners to promote replication and learning.

  • Develop capacity building tools and resources.

  • Ensure adequate access to capacity building material and tools Partnership-wide through adequate communication.

  • Support documentation of best practices, achievements and innovative tactics and methodologies in an accessible and easily understandable way for replication and scale up.

  • Support regular review, analysis and reporting on A&EE activity, outcomes and impact drawing on Advocacy Strategic Measures and external engagement and campaign metrics.

  • Package relevant information into different reporting products to ensure an adequate and regular information flow to key internal and external stakeholders.

  • Support knowledge management functions for the External Engagement Advisory Group.

  • Develop capacity building tools and material from best practices and innovative external engagement approaches.

  • Ensure effective access to guidance, tools and resources via a new External Engagement page on WV Central.

  • Manage the external engagement knowledge repository system (internal website) to ensure that it is always up to date and its structure is adapted to evolving needs.

  • Manage the day to day technical operation of the External Engagement Community of Practice.

Manage the data gathering, collation, analysis and reporting of the Advocacy Strategic Measures process, which shows the contribution of advocacy and external engagement to the Partnership’s overarching goal:

  • Manage all logistical and technical aspects of ASM reporting cycle.

  • Contribute results to the WVI Board report.

  • Produce narrative reports for senior global and regional leadership.

  • Provide analysis with conclusions and recommendations prepared for advocacy leadership.

  • Utilise ASM data/content related to key A&EE objectives (e.g., Global campaign) for internal communications and knowledge management purposes.


  • Bachelor’s degree in relevant area - development. international relations, social sciences, communications, Knowledge Management, Child Protection.

  • Capacity to manage an important amount of information, summarize it and package it for communication with different groups of stakeholders.

  • Strategic, creative, pragmatic and innovative thinking.

  • Min 3 years’ experience in relevant field (campaigning, advocacy and/or communications).

  • A successful track record in coordinating / managing and communicating information in a large and complex environment.

  • Strong project management experience with excellent analysis, writing, documenting & editing skills including high competency in Microsoft Excel.

  • Experience of working in a complex, international and cross-cultural environment.

  • Ability / experience influencing people to achieve mutually beneficial outcomes.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Master Degree in International relations, Development, Communications, Child protection or similar.

  • Spanish and/or French would be an asset.

  • Experience of working in advocacy, external engagement and large scale public campaigns.

  • Practical advocacy and campaigning experience in different national contexts, particularly in developing country contexts.

  • Good knowledge on monitoring and evaluation (M&E).

  • Experience in producing curriculum, case studies, analysis and substantial reports

  • Experience mobilizing supporters and influencing key decision makers on development issues.

  • Field/ national office experience, along with understanding of the organization to allow for efficient and timely coordination of information and stakeholders.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.