Manager, Knowledge Management & Programme Communications

Washington D.C.
International Role - No - Only National applicants will be considered.
2+ Years


Coordinates internal and external communications about World Vision’s education programmes. Supports Global Sector Lead and Strategic Engagement Advisor in building World Vision’s reputation as a leading voice in the education industry.

Provides expert advice and stewardship to the Education Communities of Practice in gathering best practice materials, guiding programme development. With the Quality and Innovation Advisor, identify knowledge requirements for World Vision’s education programmes, identify and assist in developing learning opportunities. In conjunction with the Knowledge Management (KM) & Ministry Analysis team, establishes knowledge management systems and processes to ensure cross Partnership learning; and support the development and quality implementation of sector interventions or project models.


Set Strategic Priorities:

  • Lead the development of a global communications strategy on World Vision’s (WV) education work.

  • Create, implement, and nurture the sector KM strategy.

  • Develop, nurture, and grow the sector Communities of Practice (CoPs) considering the interests of technical team; membership is comprehensive of WV stakeholders and external partners.

  • Link to other sector CoPs for joint learning and collaboration.

Build Capacities:

  • With the Quality & Innovation Advisor, identify technical competencies required to deliver high quality education programmes, and the career pathways to strengthen retention of high caliber staff.

  • Enables the CoPs to be vehicles for sharing information and best practices, facilitating input into sector technical resources, establishing research priorities, identifying capacity building needs, building an evidence base for WV’s project models and approaches.

  • Develop a culture of collaboration and sharing among the stakeholders; helps to identify emerging practices, best practices, and innovations and shares same across the Partnership; assists the CoP in the identification of Sector/CoP programmatic subject matter experts; puts in place a routine best practice of conducting lessons learned sessions.

  • Promote a vibrant Community of Practice that meets on a regular basis and works together effectively across entities and geographies on issues that are relevant to the Partnership strategy.

  • Enables learning and development activities for the CoP members to reduce the time to competency, increase cost savings and efficiencies, and encourages professional development.

Ensure Accountability:

  • Establish knowledge management systems and processes to ensure cross Partnership learning.

  • Coordinate/lead development of communications materials for internal and external narrative of sector effectiveness and learning.

  • Develop the sector’s information management system (within wvcentral and to provide access to programme and project tools and best practice guidance.

Promote WV Way:

  • Manage information dissemination throughout the CoP, partnership and external audiences, including managing CoP meetings and conference participation.

  • Develop and manage sector Information Newsletters, partnership articles and publications; provides support for the CoPs in the same activities for their programmatic areas.

  • In conjunction with the GKM team, develop requirements and manages all Sector KM/CoP web-based information tools including team websites, taxonomies, digital library, CoP social Networking systems and email listservs. Represent sector on Partnership Working and Advisory groups tasked with global tools development (wvcentral and, GKM Business Team).

External Engagement:

  • Engage our external peer partners in knowledge sharing and collaboration on our sector strategies.

  • Represent WV among other NGO Knowledge Management Specialists to build collaborative relationships, keep abreast of trends, and promote WV’s better practices in its KM work.

Other Responsibilities:

  • Member of the Global Sector Senior Leadership team.

  • Member of the KM advisory committee.

  • Member of the GC Communications WG.

  • Carry out additional responsibilities and projects as assigned, including some administrative and planning functions.

  • Attend and participate devotional meetings.


  • Bachelor’s Degree in sector, Knowledge Management, Communication or other related field.

  • Knowledge Management or Communications training.

  • Excellent writing skills with a focus on communicating to a variety of audiences (internal and external).

  • Excellent document editing, formatting and publication skills, including social media.

  • Contemporary and progressive ICT skills.

  • Experience in developing and using competency frameworks for technical staff.

  • Webinar development and facilitation.

  • Knowledge Management training / and or experience.

  • Experience in staff management / capability development and research.

  • Experience in formation and nurturing of virtual communities of practices, networks, etc.

  • Experience in dealing with faith related issues in development.

  • Facilitation skills.

  • Website and publication design.

  • Two year’s work experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.