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WVV People and Culture Officer

Quan Hoan Kiem


World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,000,000 (FY17) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

In FY18, World Vision Vietnam is implementing 39 Area Programmes (APs) which operate in 5 zones: North1 (Hoa Binh and Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa, Hung Yen, Hai Phong), Centre (Quang Tri, Quang Nam – Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs usually focus within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PnC department includes PnC Director and 6 PnC team members


  • To undertake all P&C functions in the assigned zone including Employment, Recruitment, Performance Management, Training and Development, Staff Engagement and P&C information management with minimum supervision and support from P&C director

  • To provide overall expertise in the function of P&C Information Management to ensure compliance with Partnership P&C standards and undertake continuous improvement in quality and effectiveness



1. Recruitment

  • Facilitate the multi-year and annual workforce planning to understand current and future staffing needs in alignment with strategic directions and operating plans, then define appropriate recruitment, retention and downsizing strategies

  • Facilitate the standard recruitment processes (including reviewing JDs/TOR, advertising vacancy, screening, shortlisting, interviewing, preparing written test, organizing fieldtrip, checking reference, and drafting job offer, preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job

2. Employment

  • Handle staff grievances & disciplinary action processes in consultation with the P&C Director and line manager following HR policy of WVV and WV principle on employee relation.

  • Coordinate orientation process for new hires to equip them with knowledge & understanding on the WV’s organization & policy (using E-Orientation Manual)

  • Facilitate separation process to ensure the compliance with WV’s Policies

  • Monthly update all staff changes in the assigned zone to Social Insurance Partner (SI Hanoi) as well as Health Insurance Agency in an accurate and timely manner.

  • Administer Insurance benefit/claims for staff in the assigned zone to be complied with Insurance package & regulations.

3. Performance Management

  • Introduce, promote awareness for all the staff in the assigned zone about the performance management system to ensure performance management process (performance agreement, mid-year review and year-end review) of all the staff is conducted in a timely and professional manner.

  • Provide ongoing coaching and support to manager and staff to identify specific learning/development needs so as staff’s development goals can be achievable.

  • Review, consolidate and share staff’s learning/ development needs with L&D P&C Specialist in order to establish an aligned National Learning Events Calendar to support staff to achieve their goals in a most efficient and cost saving way.

4. Learning and Development

  • Provide guidelines to managers to identify potential successor

  • Facilitate the implementation of the potential successor management tools

  • Provide input to succession plans and career development plans of the staff in the assigned zone, focusing on highly potential and committed staff.

5. Staff Care & Employment Engagement

  • Facilitate staff engagement meeting and survey (Annual Our Voice Survey) to enhance the opened culture for the effectiveness of organization. and other appropriate events to ensure well-being of staff. Provide assistance in responding to staff engagement survey results

  • Facilitate the implementation of staff care initiatives and policies in cooperation with P&C Specialist to ensure well-being of staff

  • Ensure that the all the staffs enthusiasm and effort are recognize timely in appropriate events

6. P&C Information Management

  • Maintain up-to-date personnel profiles for all staff under zone in charge

  • Make sure all paper works are filed in its correct section and in a timely manner. Out of date and irrelevant document are sorted out and to be stored away properly so that they can be retrieved quickly

  • Maintain & update employee data/changes on Our People in a timely & accurately manner to use for reporting & decision making

  • Provide P&C monthly reports and updates in a timely & accurately manner.

  • Provide statistic of the assigned zone as required


  1. P&C Information Management and Effectiveness

  • Play the Our People Super-User role

  • Provide support to other P&C Officers to keep data on Our People up-to-date and accurate

  • Generate all reports and queries from Our People in a timely manner for reporting & decision making

  • Analyze workforce data and sharing findings with P&C team/ SMT with appropriate recommendations.

  • Consolidate and generate reports to GO/RO as required

  • Track P&C objectives and KPIs (by zone) on a quarterly basis to ensure P&C efficiency

  • Standardize and update P&C processes/ manual to ensure P&C efficiency

  • Coordinate the P&C risk management process to ensure risk mitigation measures are implemented

2. Social Insurance for North zones

  • Consolidate Insurance information & changes from all zone and update to Social Insurance Hanoi in a timely and sufficiently manner

  • Track and validate insurance information with SI Hanoi regularly to ensure the accuracy and efficiency

  • Track & share the changes of the Social Insurance Law, Personal Income Tax Law that might affect the personnel hired by WVV (including national employees, consultants, volunteers etc.) to the other P&C team members.


The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on the job training:

  • A bachelor degree in a relevant field.

  • A minimum of 3 year’s relevant working experience

  • Ability to assess projected workforce needs and source, attract, screen, and select potential candidates in an effective and transparent manner.

  • Ability to facilitate and maintain a healthy employee to employer relationship that is in compliance with local employment legislation.

  • Ability to design and implement employee engagement initiatives, including team building, staff care, health and well-being solutions and employee engagement survey.

  • Ability to research, plan, implement and administer cash remuneration and health & welfare benefits in alignment with the total rewards philosophies.

  • Ability to develop and support performance management processes and systems, materials and training, to enable high performance.

  • Ability to administer HR information systems, data reporting and analysis

  • Ability to work alongside line managers and other stakeholders as a strategic business partner

  • Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department

World Vision International - Vietnam

Address: 4thfloor, the HEAC building, 14-16 Ham Long streets, Hanoi

Tel: 04. 39439920 (ext.121). Email: [email protected]

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.