WVV Sponsorship IT Officer
WORK CONTEXT / BACKGROUND:
WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes.
WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) monitoring the well-being of Registered Children (RC) and utilizing those data for WV’s and community’s intervention toward the most vulnerable children.
WV Vietnam's sponsorship program seeks to comply as much as possible with the Child Monitoring Standards which requires RC to be physically seen and progresses in the areas of health, education is monitored and documented at least every 90 days. Update of these data into SingleSTEP is prioritized to ensure the most current status of RC is published and shared with stakeholders for relevant intervention and support planning.
WV Vietnam’s Sponsorship program is implemented across all Area Development Programs (ADPs) with 71,000 RC up to FY16.
PURPOSE OF POSITION:
To ensure SingleSTEP deploying, Stepwise reports utilization and Quickstep implementation at NO and ADP level as well as to provide support to the Sponsorship staff at all levels in terms of IT and media related affairs.
To assist Sponsorship Manager in ensuring the quality of Sponsorship 2.0 in compliance with Standards and the effectiveness of sponsorship program.
Technical/Digital/Operational support to Sponsorship staff at all levels
To manage, maintain, update/upgrade and troubleshooting Sponsorship database/IT devices at NO and ADP level.
To manage SingleSTEP, Reach Media Transfer (RMT), Quickstep software at NO and ADP level.
To check the SO inbound file processed and report to Sponsorship System Support in case it was failed.
To coordinate with team to ensure the content types of Sponsorship 2.0 are implemented and completed in compliance with Partnership standards
To assess quality of child data from SingleSTEP to prepare for the implementation of AUTO-APR
To analyse child data and reports received from GC to assure the validity, completeness, accuracy and timeliness for AUTO-Annual Progress Report (APR)
To provide guidance and support to ADPs to resolve data gaps to meet the AUTO-APR requirements
To prepare different reports on Child Well Being for further analysis and reflection purposes
To prepare plan for Annual update and data entry in alignment with SingleSTEP requirement.
To assess, monitor, support and train sponsorship at NO/ADP level on SingleSTEP Mobile Device and Sponsorship 2.0
To ensure Decentralized Training documents/ Business Processes are in place for ADP staffs.
To support in resolve IT issue from ADPs via Service Now system
To ensure Sponsorship 2.0 guidelines from GC are contextualized and training plan is in place for ADP staff.
To share best practices of database management between ADPs, NO and regions as well as contribute to the excellence of partnership performance.
To collaboration with IT team in installation, maintenance and update Sponsorship database.
To ensure the sponsorship database software is properly functioning at ADP level
To research and resolve discrepancy and exemption received from SOs.
To ensure the consistency of data between SingleTEP at NO/ADP level and the Server in Kuala Lumpur.
The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on the job training:
Bachelor degree in Computer Science/ Information Technology or related fields
At least 02 year experience in providing IT technical support, preferably with INGO context and environment
Thorough knowledge and high level skills of computer hardware and software installation, configuration and maintenance
Good understanding of Child Sponsorship business process
Ability to explain technical concepts and ideas in a simple language
Ability to perform high level of quality work
Good facilitation/training skills
Background or experience with electronic, electrical power or other telecommunication
Good spoken and written English skills
Good computer skills in Word, Excel, PowerPoint and email
World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.
Our contact details are:
People and Culture Department
World Vision International - Vietnam
Address: 4th floor, the HEAC building, 14-16 Ham Long streets, Hanoi
Tel: 04. 39439920 (ext.121). Email: [email protected]
We give equal opportunity to every candidate, regardless of religion, race and gender.
A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.