World Vision International

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WVV Sponsorship IT Officer

Job Description

WORK CONTEXT / BACKGROUND:

WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes.

WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) monitoring the well-being of Registered Children (RC) and utilizing those data for WV’s and community’s intervention toward the most vulnerable children.

WV Vietnam's sponsorship program seeks to comply as much as possible with the Child Monitoring Standards which requires RC to be physically seen and progresses in the areas of health, education is monitored and documented at least every 90 days. Update of these data into SingleSTEP is prioritized to ensure the most current status of RC is published and shared with stakeholders for relevant intervention and support planning.

WV Vietnam’s Sponsorship program is implemented across all Area Development Programs (ADPs) with 72,000 RC up to FY17.

PURPOSE OF POSITION:

  • To ensure SingleSTEP deploying, Stepwise reports utilization and Transforming the Field Environment (TFE) implementation at NO and ADP level as well as to provide support to the Sponsorship staff at all levels in terms of IT and media related affairs.

  • To assist the IT Manager in coordinating IT- related work and handling routine IT related issues in all the offices and ADPs/projects

MAIN RESPONSIBILIY:

  1. 1. Technical/Digital/Operational support to staff at all levels

  • To manage, maintain, update/upgrade and troubleshooting Sponsorship database/IT devices at NO and ADP level.

  • To manage SingleSTEP, Reach Media Transfer (RMT), Quickstep software at NO and ADP level.

  • To check the SO inbound file processed and report to Sponsorship System Support in case it was failed.

  • To analyze child data and reports received from GC to assure the validity, completeness, accuracy and timeliness for AUTO-Annual Progress Report (APR)

  • Handles and resolves end user issues via telephone, email and onsite support.

  • Provides Level 1 help desk support.

  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.

  • Provides on-going support of client technology.

  • Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  1. 2. Capacity building

  • To assess, monitor, support and train sponsorship at NO/ADP level on SingleSTEP and Mobile Device

  • To ensure Decentralized Training documents/ Business Processes are in place for ADP staffs.

  • Software training and technical support is given to the users within the organization when necessary.

  • Documents solutions to common problems and responses to frequently asked questions.

  1. 3. Knowledge management

  • To share best practices of database management between ADPs, NO and regions as well as contribute to the excellence of partnership performance.

  • To collaboration with IT team in installation, maintenance and update Sponsorship database

  1. 4. Quality assurance

  • To ensure the sponsorship database software is properly functioning at ADP level

  • To research and resolve discrepancy and exemption received from SOs.

  • To ensure the consistency of data between SingleTEP at NO/ADP level and the Server in Kuala Lumpur.

JOB REQUIREMENT:

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on the job training:

  • Bachelor degree in Computer Science/ Information Technology or related fields

  • At least 02-year experience in providing IT technical support, preferably with INGO context and environment

  • Knowledge and high level skills of computer hardware and software installation, configuration and maintenance

  • Good understanding of Child Sponsorship business process

  • Ability to explain technical concepts and ideas in a simple language

  • Ability to perform high level of quality work

  • Good facilitation/training skills

  • Background or experience with electronic, electrical power or other telecommunication

  • Good spoken and written English skills

  • Good computer skills in Word, Excel, PowerPoint and email

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department

World Vision International - Vietnam

Address: 4thfloor, the HEAC building, 14-16 Ham Long streets, Hanoi

Tel: 04. 39439920 (ext.121). Email: [email protected]

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

World Vision is a Christian humanitarian organization which works to improve the quality of life of people, especially children, who are marginalized and living in poverty regardless of religion, race and gender.