World Vision International

WVV NO Sponsorship Officer

Job Description

WORK CONTEXT / BACKGROUND:

WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes.

WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) monitoring the well-being of Registered Children (RC) and utilizing those data for WVs and communitys intervention toward the most vulnerable children.

WV Vietnams Sponsorship program is implemented across all Area Programs (APs) with 74,000 RC up to FY18.

PURPOSE OF POSITION:

With the new Sponsorship generation, this position is 1) to support WVV in enhancing Sponsorship Service Operations focusing on childrens well-being and for better engagement of their families and communities and sponsors; 2) to assist Sponsorship Manager in ensuring the compliance of Sponsorship Service with Standards and the effectiveness of sponsorship program.

ROLE DIMENSION/DESCRIPTION

End Results Expected

Time Spent

CORRESPONDANCES AND SPECIAL MAILINGS

  • Provide coordination role among team to ensure routine correspondences are processed in a timely manner and in compliance with the Sponsorship standards and Child Protection policies.

  • Follow up with Cluster Officers to minimize overdue and enhance the quality of correspondences in terms of consistency, completeness, timeliness and accuracy.

  • Classify and handle effectively the special queries on correspondences from Support Offices in a timely manner and in accordance with the sponsorship standards.

  • Work with Global Central (GC) in the design process of Special mailings, i.e. New Year Card, Childs Annual Progress Report, including take part in webEx meetings, communicate with team on the follow up actions and report on the progress to SSO manager.

  • Analyze GNOD SOI received from GC on a monthly basis to inform Cluster officers the follow up actions.

50%

CAPACITY BUILDING

  • Regularly observe and review Correspondences business processes to ensure the simplification and effectiveness of the work.

  • Research and communicate clearly with SSO team the new standards and initiatives on correspondences from GC to ensure the smoothly implementation at all levels.

  • Training/Orientation material/plan is developed in consultation with team to ensure ADP staff and Sponsorship volunteers are well trained/communicated on the new trend or new processes.

  • Share best practices on Correspondences implementation within APs in Vietnam as well as National Offices in region.

  • Support AP to conduct Sponsorship Basic Training and Communication events at AP level as required.

  • Facilitate Sponsorship Annual Meeting, Zonal Meetings and Team Meetings as required.

50%

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

Bachelors Degree

Knowledge & Skills

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Demonstrated training and facilitation skills;

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Good English, especially email/letters writing skills;

Good computer skills in Word, Excel, Powerpoint and email;

Experience

  • Experience in community development or with NGO.

  • Experience in capacity building for local stakeholders/partners.

Work Environment

  • Work in a team environment with great diversity

  • 25% time of ADP visits is expected

Core Capabilities:

Achieving quality results and service: (i) Complete task in a timely, cost effective manner; (ii) Stay committed to out comes despite obstacles; (iii) Achieve predefined results and outcomes using ethical, efficient methods.

Practicing accountability and integrity: (i) Demonstrate personal integrity and trustworthiness; (ii) Use resources well to achieve outputs and meet required standards, (iii) Demonstrate and advocate awareness and compliance to WV or professional standards when working with all WW resources.

Communicating information effectively: (i) Use effective questions to gather relevant information; (ii) Write clearly and convey intended meaning; (iii) Present appropriate information openly and willingly; (iv) Maintain positive relationships through open, effective communication.

Building collaborative relationships: (i) Treat others with honor and respect; (ii) Build and maintain strong relationships, (iii) Cooperate well with other team members; (iv) Develop personal network of effective relationships within WV.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture DepartmentWorld Vision International - VietnamAddress: 4th floor, the HEAC building, 14-16 Ham Long street, HanoiTel: 024. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.