WORK CONTEXT / BACKGROUND:
WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes.
WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) implementing Horizon TFE/SSUI (Transforming Field Environment/ Sponsorship Single User Interface) in monitoring the well-being of Registered Children (RC) and utilizing those data for WV TPs and community’s intervention toward the most vulnerable children.
WV Vietnam’s Sponsorship program is implemented across all Area Programs (APs) with more than 74,000 RC up to FY18.
PURPOSE OF POSITION:
With the new Sponsorship generation, this position is 1) to support WVV in enhancing sponsorship integration in program for better engagement, effectiveness and efficiency through implementation of TFE; 2) to assist Sponsorship Manager in ensuring the quality of Sponsorship Service ensuring the Revised Child Sponsorship Standards and the effectiveness of sponsorship program.
1. SPONSORSHIP SERVICE OPERATIONS
Ensure that correspondences, including Gift Notification (GN) and special mailings (APR, CC, BBB, CBB) are processed in compliance with the Sponsorship standards and Child Protection policies.
Coordinate with Support Offices (SOs) and Operations team to arrange sponsor visit including both individual and group visit in alignment with Sponsorship Visit procedure and Child Protection policies.
Ensure RC number provision as-per agreement with SOs.
Support APs to implement sponsorship 2.0 products.
Perform regular monitoring and provide on-going support to ensure child data is timely and accurately recorded, updated and managed properly in Horizon SSUI.
2. SPONSORSHIP PROGRAMMING
Contribute in developing technical program documents and guidelines for implementation at AP and NO levels.
Conduct orientation (Horizon SSUI Mobile device, SIP –Sponsorship in Program, CESP –Community Engagement & Sponsorship Plan, etc..) at AP level.
Provide ongoing technical support and enhance capacity building for AP staff to mainstream new sponsorship initiatives at AP level.
Take part in program assessment, monitoring and evaluation to ensure the effectiveness of sponsorship operations in program.
Conduct annual visit, spot check and new initiative review.
Review POA, (Semi) Annual Report from AP to ensure Sponsorship Minimum Programming Standards are fulfilled.
3. COMMUNICATION AND STAFF COACHING
Develop Sponsorship Orientation Communication package.
Support APs to conduct Sponsorship Basic Training (SBT) and Communication events at ADP level.
Prepare and conduct Sponsorship Annual Meeting, Zonal Meetings in a regular basic
Provide orientation/training for new sponsorship staff at both AP and NO level.
Provide on-going coaching to AP staff to ensure overall performance.
Knowledge, Skills, Abilities:
(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)
Knowledge & Skills
Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;
Demonstrated training and facilitation skills;
Good time management and organizational skills;
Good interpersonal and communications skills;
Good English, especially email/letters writing skills;
Good computer skills in Word, Excel, Powerpoint and email;
Experience in community development or with NGO.
Experience in capacity building for local stakeholders/partners.
World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.
Our contact details are: People and Culture Department- World Vision International – Vietnam- Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham street, Hanoi, Tel: 024. 39439920 (ext.118)
We give equal opportunity to every candidate, regardless of religion, race and gender.
A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.