WORK CONTEXT / BACKGROUND:
WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes.
WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) monitoring the well-being of Registered Children (RC) and utilizing those data for WV’s and community’s intervention toward the most vulnerable children.
WV Vietnam’s Sponsorship program is implemented across all Area Development Programs (ADPs) with 71,000 RC up to FY16.
PURPOSE OF POSITION:
With the new Sponsorship generation, this position is 1) to support WVV in enhancing sponsorship integration in program for better engagement, effectiveness and efficiency; 2) to assist Sponsorship Manager in ensuring the quality of Sponsorship Service in compliance with Standards and the effectiveness of sponsorship program.
End Results Expected
SPONSORSHIP SERVICE OPERATIONS
COMMUNICATION AND STAFF COACHING
Knowledge, Skills, Abilities:
(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)
Knowledge & Skills
Achieving quality results and service: (i) Complete task in a timely, cost effective manner; (ii) Stay committed to out comes despite obstacles; (iii) Achieve predefined results and outcomes using ethical, efficient methods.
Practicing accountability and integrity: (i) Demonstrate personal integrity and trustworthiness; (ii) Use resources well to achieve outputs and meet required standards, (iii) Demonstrate and advocate awareness and compliance to WV or professional standards when working with all WW resources.
Communicating information effectively: (i) Use effective questions to gather relevant information; (ii) Write clearly and convey intended meaning; (iii) Present appropriate information openly and willingly; (iv) Maintain positive relationships through open, effective communication.
Building collaborative relationships: (i) Treat others with honor and respect; (ii) Build and maintain strong relationships, (iii) Cooperate well with other team members; (iv) Develop personal network of effective relationships within WV.
Practicing innovation and change: (i) Seek appropriate guidance to develop new work processes (checks with supervisor and peers); (ii) Find fulfillment in work through creativity; (iii) Proactively seek opportunities to improve efficiency and effectiveness.
Supporting World Vision's Christian identity and commitments: (i) Respect WV’s core values in work and life; (ii) Understand why work with the poor and disadvantaged children is important for followers of Christ.
World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.
Our contact details are: People and Culture DepartmentWorld Vision International - VietnamAddress: 4th floor, the HEAC building, 14-16 Ham Long street, HanoiTel: 024. 39439920 (ext.118)
We give equal opportunity to every candidate, regardless of religion, race and gender.
A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.