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Program Effectiveness and Quality Assurance Technical Director


Program Effectiveness and Quality Assurance Technical Director Zambia & Malawi

Purpose of the position

  • Providing strategic technical leadership to the translation of the two National Offices (NOs) strategies into technical programs, with LEAP-3 programming quality standards, integrated measurement plans and evidence of impact, and enable the tracking of the two NOs’ progress in the implementation of their respective strategies;

  • Providing strategic technical leadership for the two NOs QA teams in programme-level Design, Monitoring and Evaluation focusing on improving the well-being of children.

  • Review end to end monitoring processes for each country and streamline data collection tools

  • Provide strategic technical leadership for the two NOs QA team on knowledge management and strengthening of evidence demonstrating contribution of programs to the wellbeing of children and enhanced utilisation of evidence;

  • Providing strategic leadership in networking, partnership and collaboration with peers and institutions of relevance to the two NOs in enhancing generation and utilisation of evidence and knowledge management;

  • Providing strategic leadership in DPA and integration of key organisational identity elements including CHILD FOCUS, CHRISTIAN COMMITMENT AND COMMUNITY BASED APPROACH in technical programs and AP planning, implementation, M&E and reflection processes;

  • Developing and managing staff development, coaching and mentoring plan for the two NOs QA leads and their immediate teams with a vision of creating strong national Quality Assurance (QA) teams in the two NOs;

  • Working with Senior leadership and People & Culture (P&C) of the two NOs to ensure that capacity is sustained by ensuring the right structures, staffing levels commensurate to workload, staff motivation, staff development, succession plans and overall retention strategies are in place and are adequately resourced;

  • Take leadership in influencing the two NOs Senior leadership Teams (SLTs) to place their respective QA and Evidence processes in close view informing decision making in programming, resourcing, structure and staffing;


The scope of the responsibility for this position includes WV Malawi (60% of the total time) and WV Zambia (40% of the total time) with the incumbent based in Malawi, and directly providing technical oversight and supervision to the two QA teams primarily focusing on quality assurance of programming from the DME and evidence perspective. The incumbent mainly works with the QA Associate directors and the IP directors of the two NOs, and through them with all technical program managers and reports to WV Malawi and WV Zambia National Directors (NDs).

Major Responsibilities

  • Guide and support the two NOs QA leads in strategy review, monitoring and tracking;

  • Lead the adaptation of the two NO programs to SAR sector focus and the new global strategy by keeping track of global and regional focus guidance;

  • Ensure alignment of strategy to programs through the LEAP-3 adoption process, recommending necessary adaptation, rectification and changes and proper integration of newly joining programs within the greater strategy focus of the two NOs;

  • Ensure the two QA leads are technically supported to produce high quality CWBRs on their strategies

  • Strong monitoring framework, systems, capacity with clear roles and responsibilities for data capturing, aggregation, reporting and utilisation including facilitation of reflection processes internally and with external stakeholders including communities and partners;

  • Ensure rigorous baselines and evaluations are conducted for Technical Programmes (TPs) and grants;

  • Ensure that consultancies are properly managed in all design, baseline and evaluations;

  • Promote innovative methods for data collection, reporting and utilisation to create efficiency and improve data quality

  • Develop and execute evidence building plans and enhance the NOs evidence base in quality, diversity and breadth of coverage;

  • Ensure Horizon-3 utilisation to maximum benefit of building evidence, management of knowledge and integration of sponsorship and programming ;

  • Enhance Design Monitoring Evaluation (DME) capacity in capturing change among vulnerable children;

  • Identify and collaborate with research institutions and universities for enhancing capacity and quality of evidence in the National Offices (NOs)

  • Develop networks with peer institutions to reduce duplication of data gathering, share WV’s works and evidence and profile the organisation as a leader in the area of evidence

  • Promote NO QA staff participation in relevant CoP to improve engagement and learning within WVI

  • Ensure key organisational identity areas, Child focus, Christian identity and community baseness are effectively integrated in DME practices through the TD philosophy and the DPA approaches

  • Undertake or update ICD and NO capacity building strategy

  • Work and influence to resource the strategy

  • Ensure the strategy is implemented and clear progress milestones are achieved towards making the NO teams equipped to deliver quality evidence

  • Assess NOs capacity, staffing levels for portfolio, skills mixes of the teams and advise leadership on a path to build strong teams;

  • Develop staff motivation - Development and retention concept and engage with the SLT for resourcing and support

  • Engage the Senior Leadership Teams (SLTs) with M&E products and the QA teams to encourage progresses made and provide feedback for improvements as well as utilise M&E to inform key decision making;

  • Engage the SLTs for adequate resourcing of QA at all years including capacity building

  • Support the two NO QA leads in strong PST engagement and influence the outcomes of PST engagements

Qualifications, Experience, and Competencies

  • Master’s degree preferably in a social science field

  • 5 years minimum experience in M&E systems design including applications of technology in M&E processes and knowledge management processes and social research

  • At least 5 years’ experience in relief and development work, out of which at least two years must be in grassroots relief and development work in Africa.

  • Commitment to and understanding of integrated ministry among the world’s poorest of the poor and well-being of children.

  • Commitment to WVI.’s Mission and Core Values

  • Quantitative and qualitative data analysis with a known software such as SPSS;

  • Working with mobile devices and online survey management tools;

  • Skills in data analysis using computer programs and experience in design and facilitation of training programmes.

  • Excellent presentation and communication skills with knowledge of various technical sectors of development such as food security, primary health care, micro enterprises development, etc.

  • Commitment to life-long learning and must be self-motivated to achieve quality results and service.

  • Motivated to work effectively in a collaborative team environment and demonstrate competencies in design and implementation of M&E plans at the project and programme levels including the accompanying MIS.

  • World Vision Quality Assurance experience is preferred