World Vision International

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Programme Effectiveness & Quality Assurance Associate Director

Job Description


To work with the National Office leadership, and support the Operations Team in their effort to improve accountability for programme performance, ongoing learning and providing timely information that is useful to improve programme quality.


Provide strategic leadership to the National Office on child focused programming and Design, Monitoring and Evaluation (DME):

  • Work with the Zambia Senior Leadership team in preparing plans for adoption and contextualization of the Development Programme Approach and continued introduction of innovative DME to strengthen indicators for child well-being and enhance organizational learning.

  • Work with the programs and DME Manager to ensure that ADP programming is aligned to the National Office strategy through implementation of Technical Programs.

  • Provide regional support for core capabilities in program quality.

  • Help programs to develop capacity building strategies for improving programming effectiveness; child programming and DME practices and local level staff competency in the Development Program Approach.

  • Provide Leadership in the Programme Support Team (PST), Programme Capability and Performance Review (PCPR) and Global National Office Dashboard (GNOD) processes.

  • Lead the Zambia PST Action plan to ensure adequate support from Support Offices (SO), National Office leadership and Southern Africa Region (SAR) in its implementation.

  • Provide leadership in developing GNOD programme quality ratings and working with the PST for validation.

  • Provide recommendations for improving GNOD ratings for the National Office and lead the execution of these recommendations ensuring adequate capacity.

Strengthen DME support for Grants and programmes by ensuring that:

  • Implementation of Integrated Competency Development among key programme staff that will enable development of capacities.

  • DME processes (Assessment, design, baseline, monitoring and evaluation) are approved before submission to SO & SAR.

  • Support programs to effectively use child well-being outcomes measurement tools in innovative ways that enable enhanced learning provide meaning to programing in their projects.

  • Child Well Being Report quality is high to enable a good rating by guiding creative ways of displaying data and interpretation as well as positive changes in Child Well Being targets.

  • Provide strategic leadership to ensure adequate capacities are in place in the implementation of Learning, Evaluation Accountability and Planning (LEAP) 3.0 and Horizon 3.0. This will ensure the reliability of information inputted into the system, support related capacity issues and assure the proper use of the information in the system.

  • Work with Sponsorship Manager and sector technical advisors (Gender, Christian Commitments, Humanitarian Emergency Affairs, Education, Health, Economic Development, etc) to assure quality of programmes and projects by the National Office.

  • Establish networks (within World Vision) and alliances with external partners (research institutions, Universities, other NGOs, etc) for the purpose of enhancing program quality and implementing learning from other NGOs.


  • Master’s degree in any field with a preferred statistically oriented undergraduate degree (BA Demography, Statistics, Economics or BSc Agricultural Economics).

  • Experience in conducting impact studies including tool design, data analysis, innovative reporting and documenting of best practices for organizational learning.

  • Strong statistical skills including knowledge of Microsoft applications and others such as Excel, EPI Info, CS Pro, STATA 11 and above, and SPSS.

  • 5 or more years field experience with NGO’s in developing countries and working with Monitoring and Evaluation (M&E) systems.

  • Evidenced experience of Working with and developing Results Framework including strong program development, design and monitoring skills including experience in developing M&E systems.

  • Evidenced Management/leadership experience in a WV Office or any other Multi National NGO.

  • Strong participatory management and supervision skills including interpersonal, communications, training and facilitation skills.

  • Good understanding of World Vision’s LEAP processes and requirements, the Development Program Approach, emergency Policy and procedures, child sponsorship and WV’s cross-cutting themes.

  • Knowledge of various technical sectors of development such as food security, primary health care, micro enterprises development, etc.

  • A strong commitment to the mission, ethos and core values of World Vision.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to the ADP.

  • Travel: 30% Domestic/international travel is required.