Leading with Vision

We’re not just looking for experienced leaders, we’re earnestly praying for servant leaders who aspire to help World Vision bring life in all its fullness to the world’s most vulnerable children. Is your vision our vision?

Director, Local-to-Global Advocacy & Impact

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director, Local-to-Global Advocacy & Impact, provides overall leadership for ensuring that WVI’s advocacy and external engagement is joined-up from the local, national and regional levels through to the global level. She/he reports to the Partnership Leader for Advocacy and External Engagement (A&EE). In cooperation with the Regional Advocacy Directors and the rest of the GC A&EE team, the Director ensures that the WV-wide advocacy change agenda is focused on, and contributing to, the SDGs as articulated in WV’s Global Impact Framework and Our Promise. She/he has the ultimate responsibility of maintaining the communication between GC A&EE and the Field on all aspects related to WVI advocacy priorities and agenda. Additionally, the Director works with the Regional Offices toward the development, use, and the representation of WVI’s Local Level Advocacy results and citizens generated data on the global agenda. As part of the A&EE Leadership Team the Director contributes to increasing WVI’s positioning as a thought leader on participatory development and helps maintain a close coordination between the global priorities and the identified local level gaps.

MAJOR RESPONSIBILITIES:

  • Develop and deliver the plan to ensure WVI’s advocacy and external engagement are joined-up from the local, national and regional levels through to the global level.

  • Alignment beween the global advocacy and external engagement with the local, national and regional level priorities and the identified gaps in policies for children.

  • Contribute the field perspective to the overall A&EE global agenda and strategy realization plan.

  • Contribute a global perspective of opportunities to hold governments accountable for global and national level commitments.

  • Maintain open communication between the regional offices and work effectively with other members of the GC, SOs and GFO teams to ensure full transparency, understanding and support of World Vision’s unique strong voice on critical child rights and/ or SDG issues.

  • Ensure effective coordination of local to global engagement around global moments.

  • Provide support and guidance to Regional Advocacy Directors.

  • Collaboration, dialogue and mutual support between the Regional Offices on Advocacy and External Engagement.

  • Provide support to the field (in consultation with ROs) in delivering on the National and Regional accountability reports as part of the Agenda 2030 (VNRs), the global It takes a world campaign, or other global initiatives.

  • Communicate and provide guidance to the Regional Offices regarding WVI’s work as part of global partnerships, coalitions and joint ventures.

  • Provide support for global advocacy events organized at the regional level.

  • Management of the Local to Global Advocacy for Impact team.

  • Aligned, well functioning team supporting overall objectives of the A&EE team and Global Centre.

  • Leadership and mentoring in support of the Regional Advocacy Directors’ role.

  • Develop team culture in line with agreed A&EE behaviours and mindsets.

  • Contribute to the overall leadership of the A&EE team.

  • Set and monitor the team’s annual workplans and the individual workplans of the team.

  • Manage budget.

  • Provide support for the integration of advocacy and external engagement in field strategies and project models.

  • Collaborate with the GFO in supporting the integration of advocacy, external engagement and campaign (especially global moments) in the strategies and annual implementation plans.

  • Provide consultation as needed on the development of Field Offices strategies, based on the global trends and opportunities identified by the larger global A&EE team.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters degree in International Affairs, Political Science, Public Policy, International Development, or other relevant field.

  • Minimum 7 year leadership experience working in international development or humanitarian field in CSO context and/or government or multilateral context.

  • Significant field experience in international development or humanitarian contexts.

  • English language fluency.

Preferred Skills, Knowledge and Experience:

  • Excellent communications skills, verbally and written.

  • Excellent understanding of programming, local to national, regional and global advocacy.

  • Excellent team leadership and management skills; ability to work with virtual teams.

  • Strong understanding of World Vision Partnership and values, and Our Promise.

  • Strong understanding of global trends, debates and agendas related to development and humanitarian issues.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Global Campaigns

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director, Global Campaigns will report to the Partnership Leader, Advocacy & External Engagement, providing leadership to World Vision’s global campaigns. This position is responsible for and has oversight of developing and implementing a successful Campaign strategy, change agenda and annual campaign plan for the global It Takes a World to end violence against children campaign and subsequent campaigns.

The position involves exceptional influencing, collaboration and stakeholder management expertise to galvanise strong internal and external support for the campaign and drive collaboration across World Vision offices, sectors and Disaster Management, along with policy, external engagement, social mobilization, knowledge management, research and evidence and communications to deliver on the 4 external campaign objectives. In addition, the Campaign Director is responsible for briefing and supporting the engagement of Senior Leaders in the campaign, reporting on key metrics and sharing knowledge and good practice across the Partnership, including an external evaluation of the campaign.

The Campaign Director will also be responsible for alignment and capability across 70 national campaigns as well as directly coordinating the global level aspects of the campaign and working to significantly raise the public profile of our global campaign efforts. This position requires high level partnering ability as well as an ability to engage with key global institutions, United Nations (UN) bodies, governments and CSO partners.

MAJOR RESPONSIBILITIES:

Strategic Leadership and Operational Accountability:

  • Develop global level advocacy and campaigns strategies, focusing on the It takes a world to end violence against children campaign.

  • Galvanise internal support and whole of Partnership participation in the campaign; support and brief Senior Leaders.

  • Coordinate the EVAC campaign at the global level, and engage and coordinate Support & Field Office campaigns in alignment with global campaign objectives.

  • Provide oversight to major policy and advocacy initiatives and ensure compliance with WVI advocacy and campaigns standards, protocols and policy.

  • Strengthen local to global campaign model.

  • Lead external evaluation, reporting and learning for global campaigns.

Coordinate Advocacy and External Engagement for Campaign:

  • Coordinate strategic engagement with global institutions, particularly around key moments.

  • Build strategic partnerships with civil society, donors, UN entities, FBOs and other organizations to enhance collective response.

  • Collaborate with internal and external partners to significantly raise the public profile of the campaign, including global mobilization efforts.

  • Support media, social media, online platforms and public and supporter engagement and mobilization.

  • Represent WV in global, regional and national advocacy and campaigns events, conferences, fora, seminars and technical working groups.

Campaigns Management:

  • Develop the EVAC change agenda, campaign and implementation plan, along with annual workplans for global campaign efforts.

  • Ensure implementation of campaign plans and strategy.

  • Coordinate global engaement and high profile events.

  • Ensure that children’s voices are represented through local level advocacy efforts and local-national-global linkages.

Management of cross-functional staff contributing to campaigns:

  • Planning, coordination and leadership of staff from all functional areas critical to deliver to campaign.

  • Support development and review of Performance agreements for staff contributing to campaigns.

  • Develop service-level agreements and service contracts.

Collaboration and cross functional work:

  • Establish, lead and participate in global advocacy and campaigns coordination work.

  • Collaborate with A&EE teams and key WV functional departments such as marketing & communications, Gobal Field Operations to deliver campaign objectives.

  • Collaborate with other units to leverage the impact of advocacy and campaigns work in the NO/RO/SO offices.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree in either human rights, social marketing, law, international relations, development, social studies, or related field.

  • 10 years of experience in advocacy and campaigns work in developing and developed countries.

  • In depth knowledge of advocacy and child Protection, child rights or the SDGs.

  • Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment.

  • Excellent collaboration and negotiation skills.

  • Strong planning and organizational skills and ability to prioritize multiple activities.

  • Ability to influence internal and external stakeholders and represent WV, particularly with donors and partners.

  • Experience in leading campaigns.

  • Proven advocacy experience on Child Protection issues.

  • Experience in programme management.

  • Proficient in English language, second language desirable.

Preferred Skills, Knowledge and Experience:

  • Strategy development.

  • Theory of change and logical framework development.

  • Advocacy and campaigns including social and child mobilisation.

  • Budget development/management, including knowledge of general accounting and budgeting principles.

  • Coaching and mentoring.

  • Professional experience in training/capacity building.

  • Multi-sectoral/integrated program design and implementation.

  • Digital technology.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Regional Resource Development Director - West Africa Region

PURPOSE OF POSITION:

To lead and drive growth in revenue in the West Africa region and support National Offices (NOs) fundraising efforts for private non-sponsorship and public/institutional grants income in alignment NOs strategies and Our Promise.

To support the National Offices in increasing and diversifying bilateral, multilateral, major foundations, private public partnerships, Gifts-in-Kind (GIK) non-food items, corporates and grants income, by providing over strategic direction in line with Regional and National Offices strategies.

To build relationships, capacity and collaboration to effectively grow the portfolio, ensure effective pipeline and win rate to meet programming needs.

To support productive engagement and retention of governments, multilateral and private sector donors through successful grants implementation and strong donor relations with the aim of maximizing and diversifying the funding base.

MAJOR RESPONSIBILITIES:

Strategy and Leadership:

  • Provide day to day leadership and management to the Regional Resource Development Function in supporting NOs grants acquisition and management.

  • In collaboration with Regional Strategy, Evidence and Learning Director and the Regional Leader (RL), and National Directors (NDs), provide strategic direction for grants acquisition (both public and private) in the region in alignment with NO needs, strategic initiatives and contribution to (Child Well-Being) CWB targets.

  • In accordance with Global (Grant Acquisition and Management) GAM processes and the NO Business Planning Cycle, assist the Regional Leader (RL) and NDs in setting annual grant income projections to be used in the NDs Performance Agreements.

  • Lead team planning, ensuring efficient and effective deployment of time and talent to effectively support NOs.

  • Lead capacity development planning with (Regional Office) RO, NO, SO (Support Office). Lead efficient issue resolution across NO/SO as needed.

Grants Acquisition:

  • Assist NOs in setting up vibrant GAM teams and structures and ensure that competent staff are recruited by NO GAM teams.

  • Enable NOs to manage opportunity pipeline tracking planning (i.e. regional/country level donors mapping, strategic direction and areas of alignment, etc) maintaining an overview of regional grant funding and resource development in alignment with NO strategic directions and Our Promise.

  • Ensure in coordination with SOs and the RO, cross functional team support to NOs for proposals development.

  • Support the NOs in the development of consortia whenever necessary in preparation for upcoming opportunities.

  • In collaboration with the global center Technical Services Organization (TSO) and SO technical and ministry specialists, support the prepositioning of unsolicited proposals and the development of a pipeline of innovative products.

  • In line with Global GAM facilitate and ensure the use of a key grants database for performance monitoring and portfolio management.

  • Provide background information to facilitate readiness for concept/proposal development.

  • Support NOs to understand and use the Grants Risk Assessment Form to facilitate the Go/No Go Decision.

  • Depending on size of grant, profile and donor requirement, work with P&C and relevant SOs to hire high performing staff (i.e. chief of party, etc).

  • To stimulate and provide strategic direction for NOs to pursue non-traditional funding sources, identifying emerging or untapped high potential donors and new emerging models.

  • Support local Resource Development and branding, in conjunction with Communications.

Pre-positioning & Donor Engagement:

  • Identify key relationships to strengthen national and regional positioning and elevate WV’s profile with peer agencies, government, foundations, multilateral, private sector and donors.

  • Work with and through National Offices and in collaboration with SOs International Programme Group (IPG) colleagues, to cultivate and maintain strong donor relationships at regional and country level, developing engagement strategies for each donor or a group of donors.

  • Monitor the donor competitive landscape, and circulate funding forecasts to NOs to enable them to organize prepositioning meetings with donors.

  • Provide support and guidance to NOs in development of capacity statements to be utilized during prepositioning meetings with donors.

  • Maintain an up-to-date record of the requirements of current potential regional donors and be proactive in the lookout for opportunities for regional donors etc.

  • Research, analyze, develop, and track relationships with new and current donors at regional level and share information with NOs.

  • In conjunction with Regional Communications department, develop key marketing material and external audience mapping to assist RO/NOs to preposition WV in West Africa

  • Participate in strategic regional donor meetings with foundations, bilateral and multilateral institutions etc.

Grants Management & Compliance:

  • Mobilize cross-RO functional support to NOs for GAM performance (RL, finance, operations, P&C, strategy, technical, QA)

  • Ensure significant Grant audit / implementation issue are brought to the attention of NDs, RL/ SDO. Coordinate with SOs, NOs and the Regional Finance Team (RFT) to ensure key grant document as per the agreement are tracked. (semi & annual reports, mid-term and final evaluation reports, quarterly financial report etc.) and a successful close out of large scale grants.

  • In conjunction with finance ensure compliance in key grant areas (e.g. eligibility, CAL, match, grant decision making powers, etc). Flag critical policy or systems issues needing resolution by GC.

Collaboration and Learning:

  • Support capacity building of GAM units at RO/NO level, including technical staff and LCs to build their GAM capacity. Prioritize NOs to support.

  • Strengthen capacities in grants-related and resource mobilization areas at regional and country level through capacity building, mentoring, coaching etc.

  • Lead, manage and provide capacity building support to employees in the RDU department, & seconded staff by ensuring clear goals and accountabilities are established and achieved.

  • Ensure individuals’ performance and development needs are met, and employees are high performing and engaged.

  • Engage in NO GAM staff hiring processes. Depending on size of grant, profile and donor requirement, work with P&C to hire high performing staff (.i.e. chief of party, etc.)

  • Identify capacity gaps at NOs in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with SOs and the RGM to address them.

  • Lead capacity development planning with RO, NOs & SOs (i.e. identification of capacity gaps at NOs in GAM, capacity building initiatives for National Directors in Grants acquisition, grants management training in various government and multilateral donors’ regulations, training in common areas leading to poor grant implementation, as well as partnering and innovative programme design).

  • Lead with the SOs, the roll out of the partnership grants acquisition training software (i.e. Proposal Pro) and the use of Horizon for opportunity tracking.

  • Support/initiative innovative funding streams, e.g. work with global capacities to enhance Local Marketing and fundraising, International contracting and tendering, grants leveraging trough foundations, match (cash or in kind).

  • Engage in respective working groups to support:

  • NRDs in planning a sustainable funding base.

  • FC, Response offices identify and develop new products to match or bridge grants.

Regional representation at various fora:

  • To ensure appropriate representation of the region at strategic fora that could lead to resource acquisition and enhanced programming collaboration.

  • Represent the region in the grants community fora (internal and external to WV).

  • Participate in WV internal grant communities - GAM Hubs and Global Grants Compliance Unit.

Others:

  • Carry out additional responsibilities as assigned by the SDO/RL.

  • Attend and participate in devotional meetings.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s Degree in Development, Social Science, Management or other field applicable to developing country context preferred.

  • Bachelor Degree in International Development, International Relations, Rural Development or any related field.

  • At least 8 years of senior management experience leading fundraising initiatives in a large International Organization.

  • Leadership capabilities that includes strong ability to coach staff to achieve high levels of performance.

  • Strong influencing skills ability to engage effectively cross culturally & cross functionally in order to achieve shared goals and effective indirect line management.

  • Seasoned networker with an ability to maintain a good up to date knowledge of the grant opportunities and trends in the humanitarian sector.

  • Excellent knowledge and experience of project management with government and multilateral agencies grant funded projects and experience of grant compliance procedures for major bilateral and multilateral donors.

  • Demonstrated track record in proposal development, funding acquisitions and grant management for major government donors preferred.

  • Strong organization and delegation abilities; high performance and quality standards; negotiation skills; ability to motivate teams and inspire teamwork.

  • Track record of successfully training, developing/mentoring and supervising grant staff.

  • Ability to engage at a strategic level with bilateral and multilateral donors, IO and INGO etc.

  • Ability to manage donor expectations.

  • Strong budgetary and financial management skills.

  • Strong understanding of systems design and implementation protocols.

  • Strong inter-personal skills, and proven team-player.

  • Excellent written and spoken English and French.

  • Proven ability to manage competing priorities.

  • Able to solve complex problems and to exercise independent judgment.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

  • Working knowledge of the WV Partnership preferred and ability to interface sensitively with people from various offices in both field and support offices.

  • Proven experience in development work with a thorough understanding of sustainable development and sectoral interventions.

  • At least 5 years of team management experience, preferably from a National Office.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel to National offices and support offices.

  • Travel: minimum of 30% International travel is required.

Operations Director, South Sudan

PURPOSE OF POSITION:

The Operations Director (OD) director will provide overall leadership to the operations team, fostering an enabling environment to support World Vision’s strategic priorities and imperatives. To develop and operationalise systems that promote integration and ensure timely, effective implementation of the programme’s portfolio of projects in pursuit of Child Well-Being. To oversee the implementation of systems, infrastructure, and capacity building to address core security requirements and staff care. To spearhead external engagement in order to position the organisation to sustain and grow and to influence and promote coordination with key stakeholders.

MAJOR RESPONSIBILITIES:

Strategy - Our Promise:

  • With PD, provide leadership in strategy formulation, and alignment of Field Office Strategy to local context and local development realities.

  • Support in program alignment with Our Promise.

  • Ensure that strategy drives programming in WVSS such that proposals, annual operating plans and budgets are aligned to the approved country program strategy.

  • Support development of Country strategy implementation plan (CSIP).

  • Lead and coordinate roll out of fragile context programme approach.

  • Support the roll out of Recovery and Resilience framework and WV’s participation in the SS partnership for recovery and resilience.

Ensure Operational Effectiveness:

  • Provide strategic and operational oversight of the programmes’ portfolio, ensuring mechanisms and tools are in place for effective and accountable implementation of projects (start and end on time, on target, and within budget).

  • Ensure programmes have the necessary resources and competencies to live out WV’s Christian faith with boldness and humility through programme choices and through clear, appropriate communication with external stakeholders.

  • Develop a culture of excellence with regards to the planning and implementation of projects, including periodic and targeted reviews of challenging projects to ensure completion and optimum expenditure rates.

  • Spearhead coordination between departments to promote information sharing, joint planning, and problem solving, especially amongst M&E, and Technical Advisors to support operational effectiveness.

  • Develop and communicate Field Office systems, guidelines, and strategic initiatives.

  • Ensure effective support mechanisms are in place to facilitate the strategic initiatives of the organisation: food security and livelihoods, health and nutrition, WASH, child protection and participation, education, emergency assistance and Area Rehabilitative Programming.

  • Ensure effective support mechanisms are in place to enable programmes to identify, include, and benefit the most vulnerable children (MVCs), and report their impact on MVCs.

  • Ensure effective implementation of WV’s deep field coordination roles on behalf of OCHA.

  • Foster a culture of trust and mutual respect with the aim of empowering staff to take on more responsibility.

Foster Operational and Programmatic Excellence:

  • Develop mechanisms to ensure integrated programming in line with field office strategy.

  • Develop and implement effective systems for strategic and adaptive management, ensuring operational plans are in place and programmes are able to make necessary adjustments to plans and budgets during implementation, in the interest of continuous improvement.

  • Ensure programme plans include clear strategies to strengthen the sustainability of outcomes and ensure progress towards sustainability is measured and reported in all programmes.

  • Champion key humanitarian standards and sector standards in the National Office and at the field level.

  • Facilitate the operational effectiveness process to update tools including flowcharts and RACI (responsible, accountable, consulted and informed) for project cycle management process.

  • Introduce process improvement/Kaizen projects on appropriate elements of project management.

  • Cultivate an atmosphere of trust for the creation and delivery of high quality, effective, and accountable programming.

Foster Internal and External Engagement:

  • Champion WV engagement in government and with donors, promoting WV leadership when possible.

  • Promote information-sharing mechanism and internal stakeholder engagement to encourage cross-functional coordination amongst all functions and field operations and actively address issues that affect project success.

  • Proactively ensure there is a system in place to coordinate amongst Support Services, Program Quality, P&C, and the Programme Development Unit to address field-based team needs and to sustain growth in various field locations.

  • Develop strategic networks enabling World Vision to leverage a collective voice in favor of children and families, communities, and partners.

  • Ensure representation of WV’s strategic pillars with government and partners.

  • Foster a spirit of engagement with other agencies to promote better coordination, joint action, and partnership.

Ensure Systems for Audit Compliance and Good Stewardship are fully used:

  • Ensure all organisational policies, procedures, and compliance regulations are in place, understood, and followed.

  • Ensure awareness of donor and Support Office requirements, including the timely preparation and submission of quality narrative and financial reports.

  • Work closely with the Finance and support services Director to develop, manage, and monitor project budgets, ensuring value for money and that project expenditure is within agreed budgets.

  • Champion the implementation of audit recommendations.

  • Lead the identification and resolution of challenges which impact audit compliance and/or contribute to risk.

  • Cultivate an atmosphere of good stewardship, accountable ministry, and diligent compliance with internal and donor-imposed processes.

Ensure Safe and Secure Working Environment:

  • Ensure security and risk mitigation measures are in place and in use.

  • Ensure adherence to Core Security Requirements.

  • Ensure that staff have the necessary tools to complete the tasks as assigned to them, including, but not limited to, communications tools such as telephones, radios, and internet access.

  • Ensure that staff housing is safe and fulfils required guidelines, transport is safe and reliable, and that safeguarding / community accountability mechanisms are in place and in use.

  • Lead the timely implementation of security recommendations.

  • Promote a culture of security awareness and risk reduction amongst staff.

People Management and Capacity Building:

  • Champion partnering for performance mechanisms, ensuring full participation and quality results to promote staff engagement and a culture of excellence.

  • Create performance agreements with each direct report in operations team, and conduct quarterly reviews and end of year performance appraisals.

  • Provide guidance and direction to the team as required, and establish team cohesion and growth, including the organization of capacity building opportunities.

  • Ensure quality staff are attracted, retained, and developed to effectively work within a fragile context.

  • Ensure there are clear and deliberate retention plans specific to individual staff members and succession plans in place.

  • Effectively line manage and coach the Operations Managers, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making and management approaches, as well as ensuring staff care measures are in place and followed.

  • Support recruitment process to ensure identification and inclusion of qualified project management and other operations staff.

Risk Management:

  • Assess level of risks associated with each project and ensure sufficient mitigations measures are put in place and monitored regularly.

  • Spearhead risk planning and ensure control measures are in place and in use.

  • Lead development, monitoring and mitigation of key risks in operations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in International Development, Rural Development, NGO Leadership or a related discipline.

  • At least 5 years field experience in a relief or development environment, with at least 3 years’ in a managerial role with direct reporting lines.

  • Previous experience with successful multi-million dollar program development and budget preparation (USAID, EU/ECHO, DFID, GAC, DFAT, UN agencies preferred).

  • Experience in major and multi sector, multi-state project management.

  • Conversant in cluster management system and building a better response approach.

  • Must have a clear understanding of the working of the major WV partners (USAID, EU/ECHO, DFID, GAC, DFAT, UN etc), their requirements and standards.

  • Ability to engage high level donors to influence funding priorities, strategy and policy.

  • Ability to engage with governmental, NGO and other senior leaders on issues of justice, child rights and development and maintain effective partnerships.

  • Strong negotiation skills.

  • Must be able relate and represent WV to these major program partners, in a highly professional manner.

  • Capacity building experience in project design, implementation, reporting, and evaluation.

  • Computer knowledge including Word, Excel, Lotus Notes and Power Point.

  • Excellent written and verbal communication skills in English, including report-writing and proposal writing skills.

  • Good understanding of World Vision and Sphere relief standards.

  • Knowledge of and adherence to the Red Cross and NGO Code of Conduct.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Previous experience with successful multi-sector, multi-state project management and oversight.

  • Must possess experience in strategic and operational leadership in fragile context.

  • Must possess thorough understanding of and appreciation for M&E/QA, DM, and Programme Development.

  • Must have a clear understanding of the working of the major WV partners (UNICEF, WFP, USAID, EU, CIDA, DFID etc), their requirements and standards.

  • Must be able relate and represent WV to these major program partners, in a highly professional manner.

  • Capacity building experience in project design, implementation, reporting, and evaluation.

  • Computer knowledge including Microsoft Package, Lotus.

  • At least 5 years field experience in a relief or development environment. Experience working in South Sudan a plus.

Work Environment/Travel:

  • Office-Based position with frequent visits to the fields.

  • Travel: 30% domestic/international travels is required.

  • On call: Available for communication with partners and colleagues from diverse time zones.

Director, Sponsorship Field Engagement and Support

*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:

Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .

Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.

Sponsorship Field Office Capability and Staff Capacity:

  • Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

Sponsorship Field Operations Support:

  • Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

Team Leadership & Budget Management:

  • Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

KEY RESPONSIBILITIES:

Our Promise and Partnership Sponsorship Strategy:

  • Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.

Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:

  • Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.

  • Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.

  • Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.

  • Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.

  • Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.

  • Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.

  • Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.

  • Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).

  • Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.

  • Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.

  • Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.

  • Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.

  • Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.

  • Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.

Global Registered Child Portfolio:

Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:

  • Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.

  • Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.

  • Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.

  • RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.

  • Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.

  • Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.

  • Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.

  • Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.

  • Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.

Sponsorship Field Office Capability and Staff Capacity:

  • This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.

  • Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.

  • Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.

  • Implementation leadership of assigned aspects of the following capacity building training including:

  • Sponsorship Management Orientation.

  • Volunteer Basic Training.

  • Sponsorship Basic Training for Development Programming.

  • Sponsor Engagement Capacity Building

  • Other ad hoc training aimed at delivery of identified strategic and operational priorities.

  • Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.

Sponsorship Field Operations Support:

Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:

  • Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.

  • Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.

  • In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).

Team Leadership & Budget Management:

Leads, coaches and mentors senior global staff responsible for the following:

  • Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.

  • Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.

  • Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in international development, business administration, social work or related field.

  • Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).

  • Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.

  • Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

Preferred:

  • Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.

  • Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.

  • Flexible and willing to travel per World Vision policy.

  • 10 years of leadership experience.

  • 10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.

  • 10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.

Global Fund World Vision Director

Global Fund World Vision Director

Based in Nicaragua

PURPOSE OF POSITION:

To Lead a strategic plan and launch the Health technical program, which includes two key components, specifically HIV and Tuberculosis. The Director supervises and monitors human and technical resources, and he/she represents WV Nicaragua before both public and private institutions and community-based organizations and performs other required duties that may arise.

KEY RESPONSIBILITES:

Ensure efficient financial and programmatic implementation of the TB & HIV grant, funded by WV and the Global Fund:

  • Annual Operating Plan.

  • Monthly monitoring of budgetary execution/spending.

  • Six-monthly internal control audit and accountability.

  • Action plan, as provided in the annual external audit.

  • TB & HIV purchase plan prepared and launched in conjunction with MINSA and the Global Fund.

  • TB & HIV Monitoring Plan.

Ensure adherence to the WV-Global Fund agreement:

  • Monthly rendering of accounts to WV.

  • Rendering of accounts to the Global Fund.

  • Follow-up to observe if the TB & HIV Performance Framework is being fulfilled.

In conjunction with the Global Fund, ensure smooth programmatic and budgetary progress, including proper environment and internal control actions/activities performed by the sub-recipients of the TB & HIV grant:

  • Follow up and monitor attainment of monthly/quarterly/annual goals and objectives of sub-recipients.

  • Follow up contract performance, sub-recipient manual and action plans [based on the] audit for sub-recipients.

Maintain strategic relationships with the Ministry of Health (MINSA), and other institutions engaged in gathering of information and implementation of TB & HIV programs:

  • Actions are coordinated with MINSA to update: List of health supplies, country strategic plans and evaluation of TB & HIV plans.

  • Cooperative relationships partnerships with both public and private organizations.

  • Advocacy for public policies and private initiatives on health projects related to the project.

RESPONSIBILITIES AT THE INSTITUTIONAL LEVEL:

  • Follow and implement WV] Child Protection Policy.

  • Ensure that World Vision is a safe organization for children.

  • Participate in the national-level [emergency] response team in case of emergency situations.

  • Participate in humanitarian response operations in case of national-level emergencies.

  • Identify or participate in the raising of financial and non-financial funds.

  • Diversify financial and non-financial funds at the National Office level.

  • Encourage the protection of the staff under his/her responsibility in all their different dimensions, specifically physical, mental, emotional, social and spiritual.

  • Take an active role in devotionals and other activities that promote spiritual growth.

  • Support personal and institutional-level protection initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Education:

  • Bachelor´s of Medicine and/or Surgery or MPH.

  • Master Degree in Public Health.

Knowledge and Skills:

  • Skills and experience in leading programs focused on human rights and sexual diversity.

  • Excellent command of the English and Spanish languages (speaking, writing and reading skills).

  • Skills in networking with private and public institutions [engaged] in public health [actions] at the national and international level.

  • Skills in negotiating and reaching a consensus in different environments.

Experience:

  • 10 years of experience in management of health programs launched with international and/or national cooperation funds.

  • Formulation and evaluation of projects.

  • Strategic and operating planning.

Resource Development Director, WV Bangladesh

BACKGROUND:

World Vision Bangladesh has a funded grant portfolio of over $100 million, with a significant volume of new opportunities that are actively managed in our current pipeline. There is significant potential for additional growth, which will require more proactive capture planning and management in seamless partnership with key World Vision Support Offices (SOs) and regional partners around the world. The Resource Development Director (RDD), a key leader within the Senior Leadership Team (SLT), provides strategic leadership in capture planning and implementation, bid management, oversight of donor research and analytic and pipeline management and facilitation/execution of WVB’s grant acquisition strategy, Additionally, the Resource Development Director ensures resource diversification, strengthened donor networking, and improved resource acquisition capabilities for World Vision Bangladesh. Furthermore, the RDD will train and /or build the capacity of all resource development staff, assure strategic inter-departmental collaboration with the Program Quality and Technical (PDQA) staff, Finance staff (in particular with the development of cost proposals), Operations Department, while assuring the provision of any and all requisite support to the Refugee Response program development team.

PURPOSE OF POSITION:

This position is a critical and key position of the National Office (NO) Team to lead the development and roll out of the National Office Resource Development Strategy, in alignment with World Vision’s global strategy, Our Promise 2030, and National Office strategies. As such, the Resource Development Director (RDD) will:

  • Lead and manage the National Office Resource Development Unit in Bangladesh to drive growth and diversification of grant income (bilateral, multilateral, major foundations and corporations, gifts in kind (GIK), non-food items etc.) in accordance to the Bangladesh National Office Resource Development Strategy.

  • Lead development and management of capture plans for World Vision Bangladesh (WVB) in order to maximize our ability to compete for high priority grant opportunities, both as a sub and prime in close collaboration with SOs and all internal WVB constituents (Technical teams, i.e. “PDQA,” Finance, People and Culture (P&C) etc.).

  • Oversee management of all live bids, and participate/lead major bi-lateral (e.g., USAID, DFID) bids in close collaboration with Support Office (SO) Resource Development Teams.

  • Assure the resource acquisition is strategic, focused and meets or exceeds targets as established by WVB leadership.

  • Coordinate with the Senior Director for Operations and Resource Management, National Director, Technical Directors and other internal constituents to develop strong relationships with high priority donors, as well as partnerships with potential subs and primes for future bids.

  • Establish and maintain functional relationships, capacity and collaboration among national, regional, support office and global center teams to effectively grow the national office portfolio.

  • Build the capacity of World Vision Bangladesh (WVB) capacity in grant acquisition, and specifically capture planning, capture management, bid management, and partnering in coordination with Regional Resource Development (RDU) Director; all such work will be aligned with the global Fragile Context Initiative and Grants Acquisition and Management (GAM) strategic priorities for the growth and management of grants in fragile contexts wherever appropriate and feasible.

The role reports to the Senior Director for Operations and Resource Management with matrix reporting to the Regional Resource Development (RDU) Director.

MAJOR RESPONSIBILITIES:

Resource Acquisition:

Capture plan development and management; bid management; donor engagement.

Develop rigorous capture plans, consistent with Shipley model/approach allowing for two year planning and preparation horizon that aligns all relevant actors including: Support Office teams, technical teams, finance, Operations, P&C, National Director, Refugee Response fund raising team and others as appropriate.

Assure effective management of all capture plans, and take responsibility for leading and/or playing substantive role in management of high priority opportunities (in particular major USAID, DFID and other bi-lateral opportunities).

Assure quality management of live bids including, but not limited to:

  • Managing go/no-go decision process involving SOs and key internal constituents (National Director (ND), technical teams, Operations Department, Finance, etc.) within 24 hours from the release of an opportunity; development of detailed bid preparation plan (or “Bid Action Plan”) within 24 hours of “go” decision which clearly delineates timelines and responsibilities for all aspects of the bid process; lead color team reviews of major bids (over $5m), assuring that all reviewers understand their roles in review process; assure development of and adherence to compliance matrix to address all donor requirements; coordinate development of questions/feedback, in collaboration with SOs, Senior Leadership Team (SLT), for all RFA, NOFOs RFIs and other bi-lateral opportunities, and timely submission of same; coordinate with Finance and PDQA (technical teams) to assure preparation of highly competitive and well budgeted technical plans that maximize cost recover for Bangladesh National Office (NO, or WVB) staff wherever possible; other bid management tasks as periodically identified and required.

  • Actively engage and participate in strategic country donor meetings with subset of high priority donors as identified through rigorous market analyses, agreed upon by SMT, and documented in WVB Strategic Plan.

  • Working with WVB leadership, identify key relationships to strengthen national office positioning and elevate WV’s profile with government, multilateral and private sector donors.

  • Ensure that the WVB and Regional Development Unit teams work in collaboration with SOs’ grant teams to actively maintain strong donor relationships at global, regional and country level, developing engagement strategies for each donor or a group of donors.

  • In coordination with WVB Communications Director ensure the implementation of the global impact framework, and support the development of capacity statements, marketing and communication materials using the technical branding approach for donor engagement and prepositioning.

  • Facilitate relationships and build credibility with donors, using previous success and documented best practices in grant management.

Analytics and Pipeline Management:

  • Oversee BD Analyst to assure that WVB is prioritizing the right opportunities, has an accurate assessment of the competitive landscape and our win potential for specific opportunities; understands our comparative advantages (and

  • disadvantages); identifies partners that maximize likelihood of building highly competitive consortiums; conducts literature reviews as required to inform technical strategy; and other research/analytics as required and appropriate.

  • Establish an effective opportunity pipeline per industry standards that qualifies, prioritizes, and tracks all opportunities from early capture (two years before live) through post submission “lessons learned” for all major

  • opportunities. Bid management systems should use gated approach (consistent with Shipley system), and be updated in real time and made accessible to WB leadership.

  • Oversee and/or participate in development and roll out of BD dashboards to keep senior leadership apprised of our progress towards BD targets, including but not limited to real time dollar win rate analyses.

Capacity Building:

  • Ensure all WVB staff involved in grants, including the position holder have completed and are Proposal pro certified.

  • Lead, manage and provide capacity-building support to employees in the WVB team, & seconded staff by ensuring clear goals and accountabilities are established and achieved.

  • Ensure individuals’ performance and development needs are met, and employees are high performing and engaged.

  • Identify capacity gaps at WVB in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with SOs and the Regional Development Unit (RDU) to address them.

  • Lead with the SOs and regional RDU, the roll out of the partnership grants acquisition training software (i.e. Proposal Pro) and the use of Horizon for opportunity tracking.

  • Develop a strong successor to be able to take up increasing grant management responsibility.

Strategy and Leadership:

  • In coordination with the National Director, Senior Director for Operations and Resource Management, PDQA and other internal constituents as well as the Regional Resource Development Unit lead, develop and/or revise of the NO resource acquisition strategy to assure WVB acquisition targets are met.

  • In accordance with Global Fragile Context Strategy, WV processes for fragile context and the WVB Business Planning Cycle, assist the National Director and Senior Leadership Team in setting annual grant income projections to be used in the National Director’s Performance.

  • Provide day to day leadership and management to the National Office Resource Development to ensure timely and efficient support for capture planning and implementation, bid management, supervision of BD analytic including, but not limited to: donor market analyses; donor prioritization; competitive analyses; establishment of web based pipeline management system to assure real time updates in HORIZON and others as need be.

Other:

  • Carry out additional responsibilities as assigned by the ND/Ops Director.

  • Attend and lead devotional meetings.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s Degree in International Development, International Relations, Rural Development, Social Science or any related field.

  • Minimum of five years’ demonstrable, hands on experience in grant acquisition, including experience developing and managing capture plans and applications/bids managing capture plans; managing bids for opportunities large opportunities targeting major bilateral and multilateral institutional donors.

  • Robust understanding of World Vision Context and prior experience working on resource collaboration with SOs is highly desirable.

  • Demonstrated success achieving high win rate for large (over $20m) bid portfolios. Experienced networker with strong skills in donor relations, negotiation, and partnership brokering and management.

  • Up-to-date knowledge of the donor landscape and trends in the development and humanitarian sectors.

  • Strong inter-personal skills, and proven team-player.

  • Able to solve complex problems and to exercise independent judgment.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Must be a committed one, able to stand above denominational diversities.

  • Strong influencing and networking skills; consortia/network development experience.

  • Experience in acquiring funding from private donors (foundations and corporations).

  • Ability to provide support and training to staff and partners and to “translate” donor language related to guidelines and different requirements to ensure that both concept notes/proposals and project implementation are compliant with donor requirements.

  • Experience with public-private partnerships.

  • If candidate is a WV staff, completed Proposal pro certification. G2G certified training is a plus.

Preferred Skills, Knowledge and Experience:

  • Knowledge of workings with major donors, such as USAID/OFDA/DoL, DFID, UN, DFAT, EC/ECHO/DIPECHO, UN agencies, WFP, ADB/WB. Global Fund.

  • Experience in working in fragile context countries, humanitarian assistance and complex environments.

  • Experience forming, leading, and working in consortia.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel within National office and support offices.

  • Travel: up to of 15% International travel may be required.

Director of Collaboration

*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).

  • Have led a globally composite team through a complex enterprise technology migration.

  • Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.

  • Experience managing and maintaining complex financial charges both external and internal to the organization.

  • Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.

  • Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.