Restaurando a dignidade

Desastres e crises podem atacar em qualquer lugar. Mas nos países em desenvolvimento, o impacto pode ser particularmente devastador. Ajude-nos a proteger vidas, restaurar a dignidade e renovar a esperança nos lugares mais difíceis do mundo, onde as crianças mais precisam de nós. A sua visão é a nossa visão?

Monitoring, Evaluation, Learning and Adaptation Specialist


Maternal, Child Health and Nutrition

Profile open to national or international experts

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our vision for every child, life in all its fullness.

Are you a motivated professional who wants to make a difference in Lao PDR?

World Vision is currently accepting applications for a Monitoring, Evaluation, Learning and Adaptation Specialistfor an anticipated 5-year USAID-funded Maternal, Child Health and Nutrition (MCHN) program in Lao PDR.

The new MCHN program will support the Ministry of Health and other key local actors to seek to address the inequitable health outcomes of the most underserved segments of the population through a targeted health system strengthening approach. The program will scale-up evidence-based Reproductive, Maternal, New-born, Child, Adolescent Health and Nutrition interventions and test realistic innovation to improve health outcomes, with a definite focus on the 1,000 days.


The Monitoring, Evaluation and Learning Specialist will be responsible for supporting and developing MEL (Monitoring, Evaluation and Learning) and CLA (Collaborating, Learning and Adapting) approaches and overseeing all related activities. S/he will provide technical advice based on expertise and knowledge of evidence-based methods and strategies, current practices, and coordinating established operational and research standards to ensure quality and rigorous data.

Major responsibilities

  • Leadership, oversight, and strategic director for all MEL and CLA activities; develop MEL plans, processes, and systems and overall monitoring and evaluation framework

  • Responsible for implementation of comprehensive MEL plan with indicators, implementing systems to safeguard the collection, management, and quality of program data, reporting accurate indicator data to Government, USAID and other stakeholders as relevant.

  • Collaborating with the project team in applying MEL findings to assess impact, adapt and improve project activities and CLA (collaborating, adapting and learning approach). S/he will also oversee the implementation of the CLA Agenda and dissemination, including research.

  • Develop MEL and CLA systems, tools and training modules in line with industry best practices and standards.

  • Train staff and partners and liaise with USAID on M&E reporting requirements, project learning strategies, and protocols for modifying the MEL plan.

  • Ensure quality control for donor and other external reports, including review of data-related narratives and charts; oversee the development of and submission of timely and accurate reporting


  • Master’s degree in statistics, evaluation science, IT, social science, or another related field; PhD/MD preferred

  • 7 years of relevant work experience, including experience managing monitoring and evaluation for complex development activities, especially those including maternal, child health and nutrition activities. Lao PDR and South East Asia experience preferred.

  • Strong data analysis, data collection and analysis skills, computer and IT literacy (SPSS, STATA, Power Bi, Microsoft Access, KOBO/Odk or other data collection and analysis database).

  • Demonstrated data analysis and report writing skills;

  • Ability to manage projects, set realistic priorities, and plan for the successful implementation of activities;

  • Prior MEL and CLA experience in large and complex programs

  • Ideally prior experience working on USAID-funded projects, and knowledge of USAID operations, priorities, and programming

  • Willingness to travel frequently within the country.

  • Preferred experience in Laos or South East Asia countries


Fluency in English is required, Lao language skills will be viewed positively.

Work Location

Lao PDR, Vientiane with frequent travel.


Position is contingent upon funding and donor approval.


World Vision is committed to the principles of workplace diversity. Qualified women and people with disabilities are encouraged to apply.

World Vision offers a competitive salary and comprehensive benefits package. We offer a challenging work environment, opportunities to lead, and a commitment to growing your skills in a fulfilling and international working environment.


Interested candidates are invited to submit a COVER LETTERand CV to the address below. Please indicate the POSITION TITLE. Deadline for application is 01 June 2021, however applicants areencouraged to apply early as applications will be reviewed on an ongoing basis and the position will close early if a suitable candidate is found.

Email: [email protected]

Code of Conduct

World Vision has zero tolerance of incidents of violence or abuse against children and other people in the communities we serve, either committed by our staff or others connected to our work. We abhor any misuse of power, status, or trusted position for any sexual or other exploitative purposes. All World Vision’s employees are required to adhered to and promote World Vision shared responsibility and obligation to report matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct which may involve Conflicts of Interest, Fraud, Corruption or Harassment.

All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks.

Learn more about us

Executive/Senior Executive, Local Programmes

The Local Programmes Department facilitates the application of World Vision’s international expertise as a child-focussed humanitarian and development organisation to needs in Singapore. Collaboration with partners in the local education, youth, and social service sectors, as well as the church in Singapore, is an integral part of the department’s work.

Key Responsibilities:

  • Planning, execution, and evaluation of educational activities, flagship events, and media campaigns for youth aged 13-25, including (and not limited to) the 30 Hour Famine and the Youth For Change Conference.

  • Managing strategic partnerships, including (and not limited to) partnerships in the education, youth, and social service sectors in Singapore, to advance collaboration on shared educational and service objectives.

  • Coordinating in-person and online service-learning projects with partners in the education and youth sectors. The successful applicant will also lead service-learning trips to World Vision’s Area Programmes abroad (when conditions permit ), and mentor online service-learning projects.

  • Creative conceptualisation and copywriting for communications assets for youth programmes and campaigns, and writing articles and advertorials for media outlets.

  • Where necessary, researching the funding landscape for initiatives pertaining to youth development and cognate domains, and preparing grant applications to secure financial support for youth programmes.

  • Supporting the management of partnerships with churches, para-church organisations, and faith-based networks in Singapore to achieve shared ministry objectives.


  • At least a Bachelor’s degree.

  • At least 4 years of work experience in the education sector and/or youth sector in Singapore. (In addition, a good understanding of the local social service sector will be an advantage.)

  • Experience in leading cross-functional project teams and seeing projects through from conceptualisation to fruition.

  • Experience in organising, executing, and driving registration for events involving in-person, online, and/or hybrid engagement.

  • Strong verbal and written communication skills in English. (A strong grasp of Mandarin will be an added advantage to liaise with Mandarin-speaking partners)

  • Client-oriented, with a high degree of professionalism and accountability in service delivery.

  • Patience and meticulousness for detail-oriented work.

Live simply that others might simply live. For a season in your life, do something that will dramatically change the lives of people around the world. Do something bold today.

For Children. For Change. For Life.

Please submit your application to [email protected]

Please apply by sending your resume stating your availability and expected salary.

(Note that only shortlisted candidates will be notified.)

MEAL Officer - Global Fund HIV / AIDS and TB Program

Titre du poste :

Meal Officer - Global Funds Program (1 position pour Port-au-Prince)

Objectif du poste

L’Officier de Suivi et Évaluation Redevabilité et Apprentissage (en anglais Monitoring, Evaluation, Accountability and Learning Officer), sous le leadership du MEAL Coordinator National organise les activités de Suivi et Évaluation telles qu’indiquées par le Spécialiste en S&E du Programme (sous la direction du Manager de l’Unité de DME) en coordination avec les autres officiers de terrain afin d’assurer la qualité et l’intégration des interventions programmatiques découlant des lignes ministérielles.

Activités Principales

  • S’assurer de la conformité du système de suivi et évaluation avec les normes de Fonds Mondial en fournissant une assistance technique et de formation aux différents cadres de terrain des SRs.

  • Supporter le processus de suivi et d’évaluation du Programme TB/HIV de Fonds Mondial à travers ses partenaires incluant l’élaboration des outils clés.

  • Réaliser, sur une base régulière, des visites de suivi des activités du programme et s’assurer de la qualité des indicateurs du cadre de performance.

  • Supporter activement les processus réguliers dassessment et d’évaluation.

  • velopper et utiliser des outils du MEAL pour mesurer les indicateurs de performance du programme.

  • Préparer et soumettre périodiquement des rapports narratifs et chiffrés et gérer la base de données.

  • Conduire la collecte, lanalyse et l’interprétation des données collectées afin de déterminer le niveau de progression vers les indicateurs établis.

  • S’assurer de la composante de redevabilité dans le projet.

  • Supporter les processus de suivi gulier et d’évaluation périodique.

  • Conduire, sur une base régulière, des processus de vérification et de validation de données.

  • S’assurer que la révision et le retour des feedbacks aux SRs sont faits à temps sur la qualité des rapports.

Connaissances, compétences et capacités


  • Etre détenteur, pour le moins, dune licence ou d’un diplôme en statistique ou une science connexe.

Expérience supplémentaire :

  • Avoir au moins deux (3) ans d’expérience en programme de SIDA/Tuberculose et Opérations.

  • montrer une bonne connaissance des applications informatiques y compris Microsoft Office, aussi des logiciels statistiques (tels que SPSS, CSPro ect.) et de plates formes de collecte de données (ODK, Survey CTO ect.).

  • Avoir une très bonne connaissance en suivi et évaluation de projet, en d’autres termes, bien versé dans la rédaction des outils de suivi et évaluation (Cadre logique, plan de suivi, plan d’implémentation détaillé, etc.).

  • Avoir de lexpérience en gestion de programme et de mise en œuvre de projets multisectoriels (USAID/ACDI/EU/BID/BM).

Environnement de travail

  • Le poste requiert la capacité et la volonté deffectuer des voyages domestiques et internationaux jusqu'à 20% du temps.

Monitoring and Evaluation Specialist



The Monitoring and Evaluation Specialist will work within the Programme Quality unit to support WV Lao PDR’s strategic goal by collecting, validating and reporting the impact made in the lives of children, especially the Most Vulnerable in Laos. They will have a direct link to the Strategy and Evidence Unit and Operations Unit, supporting reporting of impact and application of evidence based learning. The M&E specialist will formulate and implement the national M&E system to ensure the quality of the implementation of the activities across all program areas. This position will be responsible to

  • Ensure integrity of data by ensuring that data collection is high quality and standard.

  • Maintain the monitoring management system and make needful changes based on the selected indicators and processes.

  • To perform evidence meta-analysis function and ensure themes and trends across the full national portfolio are statistically analyzed and presented to key stakeholders for decision making.

Key responsibilities of the M&E specialist are:

  1. Leading collection of evidence of impact, including overseeing project assessments and research, ensuring high quality data collection, analysis and reporting,

  2. Establishing a robust monitoring and evaluation system and overseeing data integrity by ensuring the data collection process is of high quality and standard for all Technical Programs across the organization,

  3. Leading development of data management system including development of tools and database for all projects of organization.

  4. Performing statistical data analysis for all Technical Programs and projects in order to report significant change, areas of impact and low performance, and

  5. Presentation of data in various ways to the technical and implementation teams for interpretation, evidence based learning and to inform decision making.

  6. Provide capacity building and coaching to technical and staff to ensure collection of quality data.

  7. Lead the development of M & E plan for new project proposals/ designs.

Major Responsibilities of Job:

Ensure data quality:

  • Develop a robust data management system, tools and database consolidation for all projects.

  • Statistical data analysis of TECHNICAL PROGRAMME baseline and monitoring across every TECHNICAL PROGRAMME (Grants and other Projects) to ensure the data is accurate and quality.

  • Create and extract data from electronic data collection systems such as Kobo and ODK.

  • Manage TECHNICAL PROGRAMME data from baseline, monitoring and evaluation.

  • Visualize and present the information of TECHNICAL PROGRAMME baseline and monitoring data to all relevant stakeholders for interpretation.

  • Conduct TECHNICAL PROGRAMME meta-analysis of all available data lead resulting in the generation of evidence of change at the national level.

  • Produce an evidence-based summary report for the attention from all WVI-L senior leadership and management team.

  • Guide the Technical Program team to align with WVI M&E guideline and provide required capacity building and coaching to WV staff, to ensure collection, analysis and reporting of quality data.

  • Develop and practice the operational guidance well including statistical sampling methodology, database, data management, and data processing for each TECHNICAL PROGRAMME.

  • Conduct data quality check.

  • Develop and review Technical Programs / Projects reporting to ensure the quality.

2. Lead research/study:

  • Lead the process of all baseline, mid-term and end-line assessments, including design of tools, staff training and data collection, analysis and verification of results.

  • Lead the process of any innovation research/study required by providing appropriate technical process including sampling, tool, and data collection technology.

  • Document research/study report for future learning and improvement.

  • Co-lead the process of research with external consultant or WVI research team.

3. Programs/Projects Planning:

  • Guide and support NO M&E Coordinator and AHAN M&E and other M & E staffs in Grant and operation projects, on the Monitoring System Strengthening, including conduction Monitoring and Evaluation.

  • Guide AP/project staff to understand the results of data from national level for annual review project planning, analysis of lessons learnt and review of impact of interventions.

  • Recommend to TECHNICAL PROGRAMME/AP/Project team for decision making during project planning or annual review planning process based on statistical analysis results.


  • Have a bachelor or master degree in integrated development management, business intelligence or related field of research and analysis.

  • Degree or certificate in M&E, or program/project management or research study

  • In absence of the degree, it is required to have at least 5 years’ experience in an M&E role in community development, particularly in participatory project management.

  • Minimum of five years in demonstrated competency in providing management level support to monitoring and evaluation

  • Knowledge of development work, including program logic, theory of change, and community empowerment, Programme Information Management Systems

  • Strong understanding of evidence based programming and a commitment to excellence

  • Demonstrated experience in Power Bi, Microsoft Access or other data collection and analysis database.

  • Demonstrated experience of setting up and extracting data from electronic data collection systems such as Kobo and ODK.

  • Demonstrated experience in statistical analysis.

  • Demonstrated experience in Baseline, Mid-term and Endline assessments and development and use of both quantitative and qualitative tools.

  • Ability to train others, ability to provide technical guidance and support to others, including zone and project staff. Good presentation skills. Strong team work and support

  • Ability to identify and plan work strategically and to work to deadlines.

  • Willingness to continually improve and upgrade technical and computer knowledge.

  • Excellent oral and written communication skills in English ( Lao communication is an advantage)

  • Willingness to travel to the provinces and districts on a frequent basis.

  • Good analytical skills

  • Good knowledge about research study methodology/baseline/ endline study

  • Good knowledge in complex data analysis, information presentation, technique and interpreting data

  • Statistical data analysis software (SPSS, STATA, EpiInfo….) and data presentation through Power Bi

  • Experience supporting development activities in NGO context

Work Environment: Travel to WV field sites will be required for monitoring of quality of data and supervision of assessments.

Interested candidates are invited to submit a COVER LETTER and CV to the address below. Please indicate the POSITION TITLE. Deadline for application is 24 May 2021 and the position will close early if a suitable candidate is found.

Women are strongly encouraged to apply.

Mail: People and Culture Department

Email: [email protected]


Grant Acquisition and Management Officer

Grant Acquisition & Management Officer

“World Vision Armenia” Child Protection Foundation


Yerevan, Armenia




The purpose of this position is to lead the Grant Acquisition for World Vision Armenia (WVA), as well as to support WVA in donor engagement and fundraising. Moreover, this position supports and contributes to overall knowledge management and evidence building for improved program quality.


Grant Acquisition and Management

  • Support and contribute to development of WVA Grant Acquisitionand Management (GAM) Strategy and Business plans,

  • Implementation of WV Armenia grants acquisition execution,

  • Proactively coordinate donor engagement,

  • Coordinate team efforts for GAM purposes.

Grant Acquisition

  • Apply ProposalPromodules when necessary,

  • Develop grant concepts and proposals in cooperation with other stakeholders,

  • Ensure that WV Armenia grant concepts/proposals meet both quality standards and donor requirements,

  • Ensure that grant concepts and proposals are complementary/in line to the technical program designs where possible,

  • Provide support for PNSF (private non-sponsorship funds) and local fundraising,

  • Provide support to GAM processes at South Caucasus level (in particular for Abkhazia programs).

Partnership and Pre-positioning

  • Proactive networking for donor engagement and relation nurturing,

  • Research donor strategy for alignment and coordination,

  • Develop pre-positioning strategy and plans for targeted audiences,

  • Develop and implement plans for stronger donor engagement,

  • Ensure WVA representation in WV internal and external events and communications,

  • Assist program in locating appropriate partners for grant acquisition and assist with negotiations,

  • Assist in developing of materials for pre-positioning.

Capacity Building

  • Provide required capacity building to program staff and partners for effective GAM implementation.

Grant Monitoring, Reporting and Evaluation

  • Assist program/ project managers in establishment of goals and objectives, setting of indicators, development of implementation plans, monitoring & evaluation plans, monitoring and reporting, as well as evaluation of grant projects.


The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • Bachelors Degree in international development, sociology, or other social sciences, MBA or equivalent is preferred;

  • Thorough understanding of the historical, cultural, political and socioeconomic situation in the country;

  • Experience in proposal writing and donor engagement;

  • Knowledge of grant compliance procedures for major bilateral and multilateral donors;

  • Solid knowledge of donor community and strategies;

  • Being an experienced networker with ability to maintain good up to date knowledge of the grant opportunities and trends in the relevant sector;

  • Strong organization and delegation abilities, high performance, quality standards and negotiation skills;

  • Sound verbal and written communication skills in English;

  • Strong analytical skills;

  • Strong interpersonal skills, ability to work in a team and cultural sensitivity;

  • Facilitation and presentation skills;

  • Excellent organizational and time management skills;

  • Proven knowledge of and skills for computer software applications;

  • Ability and willingness to travel domestically and internationally up to 30 % of the time.

SomReP Design, Monitoring & Evaluation Manager, WV Somalia

*Please submit your CV in English.


The Monitoring & Evaluation (M&E) Manager will report to the Head of Quality Assurance, M&E and Knowledge Management (KM) for SomReP and will be responsible for the oversight and management of the overall workflow and quality of outputs of all assigned M&E staff under his or her direction. S/he will be responsible for the direct supervision of 1 M&E Officers and the quality and products of their work.

To develop, lead, and manage joint M&E framework for the Somalia Resilience Programme (SomReP) consortium. The M&E Manager will develop and implement an organization-wide strategy in design, monitoring and evaluation, including quality program development and reporting. The M&E Manager will work to ensure the provision of capacity building and coaching to program staff within the 7-consortium partner NGOs to help them move through the donor program/project cycle. In addition the M&E Manager will hold overall responsibility to ensure that all program data is collected efficiently, cleaned, uploaded to the data catalogue and harmonized with existing datasets. This data includes indicator monitoring and tracking data, annual resilience measurement data and other data specific to certain initiatives such as that required for Food Security and Nutrition Analysis Unit (FSNAU) assessments and the performance of Early Warning Early Action (EWEA) system.

Research to inform programme approaches is a key aspect of SomReP’s work. Under the leadership of the Head of Quality Assurance the M&E Manager will work to ensure the delivery of quality Research products, supporting the development of strong research protocols, Baseline and Endline tools as well as development and review of the reports.


Under the strategic direction of the Head of QA, M&E and KM for SomReP:

  • Ensure maintenance of the Consortium M&E system including conducting reviews of progress against bench marks, facilitating consultations and trainings, and coordinating reviews and updates.

  • Develop, implement and promote SomRep’s shared M&E framework and implementation strategy.

Lead and train partner NGO teams (Programe and DM&E) in coordinating and implementing DM&E plans for all projects to build knowledge, attitudes, skills and behaviors around DM&E standards.

Support region specific and consortium level research assignments, responsible for management and delivery of all project M&E deliverables, including all elements of research protocol design, survey design, analysis and report writing.

These products will include qualitative and quantitative survey tools, sample frameworks and reports for baselines and annual measurement surveys as well as routine indicator tracking outputs.

Manage project workflow for M&E officers and teams (if required), pro-actively work to align team capacities with project requirements and ensure that performance reviews are conducted.

Work with other members of the SomReP technical unit to ensure M&E needs for programme development initiatives e.g proposals, grant applications are adequately supported: log frames, Theory of Change, Indicator trackers and results frameworks and other project documentation are in accordance with donor and WV M&E formats and standards.


  • Degree in Environmental studies, Environmental Science. Agricultural statistics and training in community development, program design, statistics or evaluation

  • At least three years’ experience in monitoring and evaluation of development related programmes; experience working in Somalia or similar context preferred.

  • Experience building capacity in DM&E using training methods, facilitation and capacity building strategies.

  • Experience in managing, designing, and/or implementing resilience programming preferred.

  • Technical expertise in one or more sectors preferred—Livelihoods, Food Security, WASH, Health/Nutrition, or Gender/Protection.

  • Sound understanding of and ability to apply quantitative and qualitative data collection methods, including comparative random sampling, questionnaire and survey design, and data entry and analysis.

  • Demonstrates well-developed interpersonal skills, strong project management skills, excellent communication skills, both verbal and written, and professional maturity.

  • Must be able to build collaborative relationships, network and communicate with a wide range of stakeholders to facilitate and negotiate mutually satisfactory outcomes.

  • Able to thrive in a fast-paced, deadline driven, high-performance environment, and meet tight deadlines and multiple demands for M&E support from a results-driven team.

  • Must be highly organized, detail oriented, and able to creatively solve problems.

  • Research and Learning;-Development of research protocols and ToRs for data collection and in agricultural related projects in research organization or NGO.

  • Strong analysis skills (qualitative and quantitative).

  • Experience in design, development and maintenance of XLS-Forms for use in Open Data Kit (ODK).

  • Excellent working knowledge of major databases and analytical programs including MySQL, Visual Basic, MS Access, MS Excel, STATA and SPSS.

  • A Master’s Degree in Environmental studies, Environmental Science. Agricultural statistics and monitoring & evaluation.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills and professional maturity. Highest proficiency in written English.

Preferred Skills, Knowledge and Experience:

  • Agricultural and Value chain related research.

  • Experience in Results Based Monitoring and Evaluation in development grants.

  • Experience working with a consortium programme, and/or highly complex programmes with multiple stakeholders preferred.

  • Experience in adhering to/working with HAP, Sphere Standards and international humanitarian and development standards.

  • Full ability to communicate cross-culturally and be cross-culturally sensitive.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel to field locations.

  • Travel: Up to 50% travel within Somalia.

  • On call: Yes.

Especialista en Seguridad Alimentaria Nutricional


El especialista de seguridad alimentaria nutricional dará apoyo estratégico y técnico al equipo operativo de la respuesta a la emergencia en Venezuela, especialmente en el marco de las orientaciones y lineamientos establecidos por el gobierno de Venezuela, la OPS, la OMS, el clúster de Nutrición y Seguridad Alimentaria. Así mismo fortalecerá las capacidades del staff asociadas al componente de seguridad alimentaria y nutrición.

Principales responsabilidades

  • Dar lineamientos técnicos, resolver problemas diversos y complejos en el marco de la emergencia de Venezuela, con conocimiento profesional y experiencia en el terreno en Seguridad Alimentaria y Nutrición, entendimiento del trabajo en respuesta humanitaria, resiliencia y desarrollo.

  • Representar a WV Venezuela en el clúster de seguridad alimentaria y nutrición, asimismo en otras iniciativas creadas por el equipo humanitario, gobierno y la cooperación bajo este sector.

  • Diseñar o adaptar herramientas técnicamente contextuales para la atención a comunidades en Seguridad Alimentaria y Nutrición en las Regiones priorizadas por Vision Mundial Venezuela frente a las necesidades y al COVID-19.

  • Acompañar técnicamente subvenciones y movilización de recursos en el ámbito humanitario, en el sector seguridad alimentaria y nutrición.

Experiencia profesional requerida

1 año de experiencia en cargos similares.

Educación requerida, formación, licencia, registro y certificación

Estudios Universitarios en Ciencias Naturales y de la Salud.

Conocimientos preferidos y calificaciones

  • Conocimiento en estándares humanitarios, especialmente desde el sector de nutrición

  • Habilidades de planeación, ejecución y evaluación de programas y proyectos sociales con énfasis en el componente de seguridad alimentaria y nutrición.

  • Preferible inglés intermedio

Agente Call Center (rendición de cuentas)

Basado en Caracas


Administrar la relación con los beneficiarios a partir de la respuesta oportuna de sus solicitudes, con el fin de contribuir a la rendición de cuentas, la gestión de las comunicaciones, e impacto deseado en el proyecto.

Principales responsabilidades

  • Garantizar la recepción y orientación de peticiones, quejas, reclamos, sugerencias (PQRS) de beneficiarios acorde al guion de atención al público:

Atender el 100% de llamadas y/o solicitudes por los canales de comunicación definidos.

Atender las llamadas y/o solicitudes en el horario establecido, devolver las llamadas perdidas.

Guardar los archivos de audio producto de la grabación parcial de las llamadas en las carpetas MS-TEAMS establecidas para ello.

Consultar cualquier inquietud, duda, idea con su líder inmediato o con quien él/ella haya delegado.

  • Administrar el aplicativo y/o instrumento de peticiones, quejas, reclamos, sugerencias de beneficiarios de acuerdo a los lineamientos y estándares organizacionales de Accountability.

% de atención a soportes de beneficiarios.

Gestionar las solicitudes de beneficiarios acorde a los niveles de PQRS.

Información actualizada y conciliada.

Direccionar PQRS a las áreas correspondientes para gestión, monitoreo y cierre de casos.

Notificar y direccionar incidentes al área correspondiente de manera oportuna, acorde al protocolo de seguridad.

  • Realizar otras acciones que sean requeridas para apoyar el desarrollo de las operaciones de Visión Mundial Venezuela.

Experiencia profesional requerida

1 año de experiencia en cargos similares en call center.

Educación requerida, formación, licencia, registro y certificación

Estudiante de primeros semestres universitarios, carreras técnicas o tecnologicas.

Conocimientos preferidos y calificaciones

Conocimiento en servicio al cliente.

Habilidad en la prestación de servicios intangibles, resolución de conflictos, comunicación asertiva, capacidad para resolver problemas complejos, manejo de quejas y reclamos.

Debe ser competente en programas informáticos de Microsoft Office, en especial Excel.

Debe ser competente en programas informáticos de Microsoft Office, en especial Excel.

Information Management Officer

Position title: Information Management Officer (pending donor approval)

Job purpose:

World Vision’s One Syria Response, managed from Jordan, oversees programming for conflict-affected Syrian children and their families inside Syria and throughout Jordan and Turkey. The Information Management Officer’s (IMO) primary role will be to support the information management requirements of cash programming for the Syria Response, including data verification and cleaning. The IMO will provide support to the IM system across the Syria response countries (Syria, Jordan and Turkey), including maintenance of monthly beneficiary reach and indicator dashboards using PowerBI, development of digital data collection tools, conducting data cleaning and analysis and ensuring data protection standards are met at all times. In addition, the IMO holds a vital role in supporting the integration and migration of Syria Response data into World Vision’s global information system, Horizon.

Major Responsibilities:

Data Management and Monitoring Support

  • Responsible for all data management for a large cash transfer project, including ensuring data is verified and cleaned checking for duplicate or erroneous entries, ensuring accuracy of numerical and qualitative data and fixing problems and inaccuracies as needed

  • On-site and post-distribution monitoring dashboards are maintained for all cash distributions

  • Provides day to day support to implementing partners, ensuring data is accurately collected at the field level

  • Coordinates with third parties providing data management services in relation to cash distribution

  • Ensures ethical principles related to IM are respected including principles of informed consent and data protection.

Data collection and analysis

  • Supports the design of quality digital tools for entering, compiling and analysing data using appropriate software (includes coding)

  • Develops tailored indicator tracking tables for projects in Jordan, Syria and turkey for project and MEAL teams to input monthly monitoring data

  • Provides training to WV and partner staff on correct use of the tools

  • Supports wider Syria Response MEAL and PDQ teams with basic data analysis

  • Reports any data quality issues to Information Management Coordinator


  • Supports the IM Coordinator to centralise and organise Syria Response programme data and tools.

  • Maintains monthly beneficiary reach reporting through timely update of PowerBI dashboards for all Syria Response countries.

  • Maintains monthly indicator tracking table (ITT) reporting through timely update of PowerBI dashboards for all Syria Response countries.

  • Supports the migration of project data into World Vision’s global information management and reporting system, Horizon for all projects.

  • Supports Information Management Coordinator in meeting all global centre reporting requirements.

Team Coordination

  • Attends and contributes to MEAL team, project team and partner meetings as required


  • Minimum of 2 years of experience in the field of information management in a humanitarian context.

  • Thorough knowledge of xls file management and coding and other data management and visualisation software, including PowerBI

  • Experience in designing and managing tools for entering, compiling and pre-analysing quantitative data

  • Strong project planning, organizational, interpersonal and communication skills

  • Bachelor degree in Software Engineering, Information Technology, Data Analysis, Information Management or any other relevant field of study

  • Previous working experience in INGOs.

  • Good understanding on database management and data structures

  • Experience with CommCare and Smap/ ODK preferred

  • Fluency in Arabic and English (spoken and written) is required

Especialista en Relaciones Corporativas e Intermediación Labor

Oportunidad de Contribuir

a la tierna protección de la niñez en Honduras

Título del puesto:

Especialista en Relaciones Corporativas e Intermediación Laboral

Fecha límite de aplicación:

25 de abril

Localidad del puesto:

San Pedro Sula

Fecha de inicio vacante:

10 de mayo

Cantidad requerida:

1 Plaza

Esquema de trabajo:

Plaza permanente

Propósito del Puesto

Contribuirá al logro de los objetivos del proyecto Youth Ready Binacional e Iniciativa Valle de Sula estableciendo y manteniendo relaciones de colaboración con el Sector Privado y Público con el fin de identificar y promover oportunidades de empleabilidad y pasantías para las y los jóvenes beneficiarios, asesorando y acompañándoles en sus trayectorias sociolaborales de empleo o negocio durante el ciclo de implementación y reportando periódicamente estadísticas de progreso y logro con base en los indicadores de desempeño del proyecto.

Requisitos Técnicos:

  • Profesional Universitario en mercado, administración de empresas o afines.

  • Mínimo de 3 años en temas de mercadeo y relacionamiento corporativo o responsabilidad social empresarial.

  • Experiencia en procesos de intermediación laboral para jóvenes.

  • Conocimientos de redes y mercadeo social.

  • Manejar vehículo (4x4).

¿Cuáles serán tus funciones principales?

  • Implementar un plan de relacionamiento corporativo basado en las necesidades de los proyectos y programa técnico, relacionados con el tema de empleabilidad y habilidades para la vida de WVH y apoyo a la estrategia de mercadeo organizacional.

  • Servir como punto focal para la Dirección de GAM en el Valle de Sula para el desarrollo de mercadeo institucional que permita fortalecer, establecer y mantener relaciones con el sector corporativo para posicionar a WVH.

  • Elaborar e implementar la Estrategia de acompañamiento y fortalecimiento a las y los jóvenes que sigan la ruta sociolaboral de empleo o emprendimiento.

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¿Por qué trabajar con nosotros?

Somos una organización cristiana de ayuda humanitaria, desarrollo y promoción de la justicia que sirve a todas las personas, sin distinción de raza, religión, grupo étnico o género.

Al trabajar con nosotros te conviertes en un protagonista que influye en favor de los niños, niñas, familias y comunidades más vulnerables alrededor del mundo. En Honduras tocamos la vida de más de 75 mil niñas y niños en Honduras, en 12 Departamentos, 28 Programas de Área y 694 comunidades.

Nuestra Causa

Una niñez tiernamente protegida, promotora de una sociedad más justa y segura.

Nuestra Visión

Para cada niño y niña, vida en toda su plenitud.

Nuestra oración para cada corazón, la voluntad de hacer esto posible.

Nuestra Misión

World Vision es una confraternidad internacional de cristianos cuya misión es seguir a Jesucristo, nuestro Señor y Salvador trabajando con los pobres y oprimidos para promover la transformación humana, buscar la justicia y testificar de las buenas nuevas del Reino de Dios

Somos Cristianos

Seguimos a Jesús– en su identificación con los pobres, los que no tienen poder, los afligidos, los oprimidos, los marginados; en su especial preocupación por las niñas y los niños; en su respeto por la dignidad otorgada por Dios a las mujeres de igual manera que a los hombres; en su reto por las actitudes y los sistemas injustos; en su llamado para compartir los recursos con los unos y los otros; en su amor por todas las personas sin discriminación o condiciones; en su oferta de una nueva vida por medio de la fe en Él. A partir de Él nosotros derivamos nuestro entendimiento integral del evangelio del Reino de Dios, el cual forma las bases de nuestra respuesta a la necesidad humana.

Política de Protección de la Niñez y Salvaguardia de Adultos

World Vision es una organización centrada en los niños que se compromete a salvaguardar a todos los niños y adultos beneficiarios, y tiene cero tolerancia para los incidentes de violencia o abuso contra niños o adultos vulnerables, incluida la explotación o el abuso sexual.

Cada miembro potencial del equipo debe comprender la importancia de estos temas y está abierto a más entrenamiento y orientación sobre nuestras políticas y responsabilidades de Safeguarding.

Agradecemos tu interés para poner tu talento

a favor de la tierna protección de la niñez!!

Forma parte de nuestra familia ¡Únete a nuestras comunidades!