Construindo Soluções Inovadoras

Nossas equipes de Tecnologia e Inovação buscam enriquecer e transformar a vida das crianças mais vulneráveis ​​do mundo, apoiando a World Vision Partnership com soluções integradas de informação, comunicações e tecnologia em todo o mundo. A sua visão é a nossa visão?

2 Gestores de Patrocinio / Yarula y Santa Elena- La Paz

Oportunidad de Contribuir

a la tierna protección de la niñez en Honduras

Título del puesto:

2 Gestores de Patrocinio y Compromiso Comunitario

Fecha límite de aplicación:

Según aplicaciones

Localidad del puesto:

Yarula y Santa Elena – La Paz

Fecha de inicio vacante:

Según aplicaciones

Cantidad requerida:

2 Plazas

Esquema de trabajo:

Plaza permanente

Propósito del Puesto

Movilizar y dinamizar la red de agentes de cambio (voluntariado), organizaciones de base comunitaria, fortalecidas y empoderadas para promover el desarrollo con enfoque en el bienestar y protección de la niñez más vulnerable, mediante acciones de nutrición espiritual, cumplimiento de estándares de patrocinio y la promoción de relaciones transformadas en la niñez registrada manteniendo la promesa con los patrocinadores.

Requisitos Técnicos:

  • Formación universitaria y/o técnica en Ciencias Sociales, Pedagogía, Agronomía o carreras afines.

  • Dos años de experiencia en puestos similares con apertura a formar carrera profesional.

  • Experiencia comprobable en desarrollo comunitario y fortalecimiento de tejido social.

  • Conducir motocicleta.

¿Cuáles serán tus funciones principales?

  • Asegurar el empoderamiento comunitario y el apalancamiento de recursos y capacidades locales para lograr acciones que permitan la identificación, respuesta y seguimiento a la problemática del bienestar y protección de la niñez, acorde al plan del programa de área con énfasis en los niños y las niñas más vulnerables.

  • Gestionar en conjunto con los agentes de cambio la implementación y cumplimiento de las operaciones de patrocinio en el área geográfica de influencia e intervención (clúster/ núcleo de comunidades).

¿Eres la persona? ¡Aplica a esta vacante ahora!

¡Felicidades estás por iniciar un nuevo gran capitulo en tu carrera profesional y te estamos esperando! Para aplicar solamente debes de completar tu perfil en nuestro sitio de carreras:

Si estas interesado debes ingresar en la sección Apply for this job” en la parte superior de esta página, registrarse y presentar su postulación.

  1. Completar la siguiente información:

Nombre (Name)

Apellidos (Last Name)

Correo electrónico (Email)

Contraseña (Password)

Confirmación de Contraseña (Confirm password)

Dirección (Address line 1)

País (Country)

  1. ¿Ha trabajado anteriormente en World Vision? (Have you worked for World Vision before)

  2. Subir su cv (Upload CV)

  3. Completar el espacio Core Values (Valores Centrales)

  4. Colocar sus iniciales

  5. Favor dar click al espacio que dice: I`m not a robot

  6. Dar click a los espacios de Data Privacy Consent

  7. Colocar sus iniciales

  8. Dar Click en el botón que dice Apply

¿Por qué trabajar con nosotros?

Somos una organización cristiana de ayuda humanitaria, desarrollo y promoción de la justicia que sirve a todas las personas, sin distinción de raza, religión, grupo étnico o género.

Al trabajar con nosotros te conviertes en un protagonista que influye en favor de los niños, niñas, familias y comunidades más vulnerables alrededor del mundo. En Honduras tocamos la vida de más de 75 mil niñas y niños en Honduras, en 12 Departamentos, 28 Programas de Área y 694 comunidades.

Nuestra Causa

Una niñez tiernamente protegida, promotora de una sociedad más justa y segura.

Nuestra Visión

Para cada niño y niña, vida en toda su plenitud.

Nuestra oración para cada corazón, la voluntad de hacer esto posible.

Nuestra Misión

World Vision es una confraternidad internacional de cristianos cuya misión es seguir a Jesucristo, nuestro Señor y Salvador trabajando con los pobres y oprimidos para promover la transformación humana, buscar la justicia y testificar de las buenas nuevas del Reino de Dios

Somos Cristianos

Seguimos a Jesús– en su identificación con los pobres, los que no tienen poder, los afligidos, los oprimidos, los marginados; en su especial preocupación por las niñas y los niños; en su respeto por la dignidad otorgada por Dios a las mujeres de igual manera que a los hombres; en su reto por las actitudes y los sistemas injustos; en su llamado para compartir los recursos con los unos y los otros; en su amor por todas las personas sin discriminación o condiciones; en su oferta de una nueva vida por medio de la fe en Él. A partir de Él nosotros derivamos nuestro entendimiento integral del evangelio del Reino de Dios, el cual forma las bases de nuestra respuesta a la necesidad humana.

Política de Protección de la Niñez y Salvaguardia de Adultos

World Vision es una organización centrada en los niños que se compromete a salvaguardar a todos los niños y adultos beneficiarios, y tiene cero tolerancia para los incidentes de violencia o abuso contra niños o adultos vulnerables, incluida la explotación o el abuso sexual.

Cada miembro potencial del equipo debe comprender la importancia de estos temas y está abierto a más entrenamiento y orientación sobre nuestras políticas y responsabilidades de Safeguarding.

Agradecemos tu interés para poner tu talento

a favor de la tierna protección de la niñez!!

Forma parte de nuestra familia ¡Únete a nuestras comunidades!

Web: https://www.worldvision.hn/

Facebook: https://www.facebook.com/worldvisionhonduras/

Linkedin: https://www.linkedin.com/company/vision-mundial-honduras/ Twitter: https://twitter.com/WorldVisionHN

Youtube: https://www.youtube.com/watch?v=2X-m_XjhZLo

Instagram: https://www.instagram.com/worldvisionhn/

Tecnico de Proyecto/ Florida Copan

Oportunidad de Contribuir

a la tierna protección de la niñez en Honduras

Título del puesto:

Tecnico de proyecto; prevención de trabajo infantil en zonas cafetaleras.

Fecha límite de aplicación:

segun aplicaciones

Localidad del puesto:

Florida Copan

Fecha de inicio vacante:

segun aplicaciones

Cantidad requerida:

1 Plaza

Esquema de trabajo:

Plaza permanente

Propósito del Puesto

Asegurar la Atención y el Cuidado de las niñas y niños de 3 a 5 años y Desarrollo de Habilidades de las niñas y niños entre 6 y 17 años, hijas e hijos de las familias dedicadas a las actividades de corta de café en un ambiente agradable y seguro, mediante el desarrollo de la metodología educativas Puentes Educativos usando técnicas pedagógicas, lúdicas, innovadoras, a fin prevenir la posibilidad de inserción al trabajo infantil y generar impacto sostenible en el bienestar y tierna protección de las niñas, niños y jóvenes del área de influencia del proyecto Prevención de Trabajo Infantil en la Zona Cafetalera del Municipio de San Juan. Elaborar propuesta de sostenibilidad del proyecto en alianza con los comités de prevención del trabajo infantil, socios locales, productores y el gobierno municipal correspondiente.

Requisitos Técnicos:

  • Formación y experiencia en educación escolar.

  • Experiencia en el desarrollo de metodologías educativas, técnicas pedagógicas y lúdicas.

  • Conocimiento en Desarrollo de la Primera Infancia.

  • Disposición para movilizarse al interior del área de influencia.

¿Cuáles serán tus funciones principales?

  • Elaborar y acompañar el plan de propuesta de sostenibilidad, cogestión de fondos con cooperativas cafetaleras, comercios, caficultores y otros relacionados con el proyecto en sus áreas de intervención.

  • Generar capacidades en los comités contra el trabajo infantil en relación a su rol y responsabilidades en cada centro de cuidado infantil.

  • Ejecutar eventos masivos para visibilizar el proyecto.

  • Vinculación con el sector educación (CONDE, Directores Municipales de Educación) para el seguimiento y sostenibilidad de los Centros de Cuidado y Desarrollo Infantil, mediante el desarrollo de la metodología no formal de “Puentes Educativos”.

¿Eres la persona? ¡Aplica a esta vacante ahora!

¡Felicidades estás por iniciar un nuevo gran capitulo en tu carrera profesional y te estamos esperando! Para aplicar solamente debes de completar tu perfil en nuestro sitio de carreras:

Si estas interesado debes ingresar en la sección Apply for this job” en la parte superior de esta página, registrarse y presentar su postulación.

  1. Completar la siguiente información:

Nombre (Name)

Apellidos (Last Name)

Correo electrónico (Email)

Contraseña (Password)

Confirmación de Contraseña (Confirm password)

Dirección (Address line 1)

País (Country)

  1. ¿Ha trabajado anteriormente en World Vision? (Have you worked for World Vision before)

  2. Subir su cv (Upload CV)

  3. Completar el espacio Core Values (Valores Centrales)

  4. Colocar sus iniciales

  5. Favor dar click al espacio que dice: I`m not a robot

  6. Dar click a los espacios de Data Privacy Consent

  7. Colocar sus iniciales

  8. Dar Click en el botón que dice Apply

¿Por qué trabajar con nosotros?

Somos una organización cristiana de ayuda humanitaria, desarrollo y promoción de la justicia que sirve a todas las personas, sin distinción de raza, religión, grupo étnico o género.

Al trabajar con nosotros te conviertes en un protagonista que influye en favor de los niños, niñas, familias y comunidades más vulnerables alrededor del mundo. En Honduras tocamos la vida de más de 75 mil niñas y niños en Honduras, en 12 Departamentos, 28 Programas de Área y 694 comunidades.

Nuestra Causa

Una niñez tiernamente protegida, promotora de una sociedad más justa y segura.

Nuestra Visión

Para cada niño y niña, vida en toda su plenitud.

Nuestra oración para cada corazón, la voluntad de hacer esto posible.

Nuestra Misión

World Vision es una confraternidad internacional de cristianos cuya misión es seguir a Jesucristo, nuestro Señor y Salvador trabajando con los pobres y oprimidos para promover la transformación humana, buscar la justicia y testificar de las buenas nuevas del Reino de Dios

Somos Cristianos

Seguimos a Jesús– en su identificación con los pobres, los que no tienen poder, los afligidos, los oprimidos, los marginados; en su especial preocupación por las niñas y los niños; en su respeto por la dignidad otorgada por Dios a las mujeres de igual manera que a los hombres; en su reto por las actitudes y los sistemas injustos; en su llamado para compartir los recursos con los unos y los otros; en su amor por todas las personas sin discriminación o condiciones; en su oferta de una nueva vida por medio de la fe en Él. A partir de Él nosotros derivamos nuestro entendimiento integral del evangelio del Reino de Dios, el cual forma las bases de nuestra respuesta a la necesidad humana.

Política de Protección de la Niñez y Salvaguardia de Adultos

World Vision es una organización centrada en los niños que se compromete a salvaguardar a todos los niños y adultos beneficiarios, y tiene cero tolerancia para los incidentes de violencia o abuso contra niños o adultos vulnerables, incluida la explotación o el abuso sexual.

Cada miembro potencial del equipo debe comprender la importancia de estos temas y está abierto a más entrenamiento y orientación sobre nuestras políticas y responsabilidades de Safeguarding.

Agradecemos tu interés para poner tu talento

a favor de la tierna protección de la niñez!!

Forma parte de nuestra familia ¡Únete a nuestras comunidades!

Web: https://www.worldvision.hn/

Facebook: https://www.facebook.com/worldvisionhonduras/

Linkedin: https://www.linkedin.com/company/vision-mundial-honduras/Twitter: https://twitter.com/WorldVisionHN

Youtube: https://www.youtube.com/watch?v=2X-m_XjhZLo

Instagram: https://www.instagram.com/worldvisionhn/

Project Administrator-Livelihood (Bekaa)

PURPOSE OF POSITION

The purpose of the position is to support the implementation of Livelihood project in line with the proposed plan.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

90%

Support in the Project Implementation

All project deliverables are met within the agreed time-frame and budget in compliance with donor regulations, WV’s and international best practices;

  • Gather information on the local context, target communities, service providers, employers, other livelihood actors and local Government Entities in order to enhance coordination and explore further livelihood opportunities;

  • Identify and target beneficiaries.

  • Manage casual workers doing the data gathering;

  • Conduct data cleaning and entry including maintenance of the data base;

  • Follow up on the running of the daily livelihood center activities including service providers;

  • Conduct the market assessment in targeted villages;

  • Hold information sessions amongst project and livelihood staff on findings of the outreach activities;

  • Assist the registration process;

  • Maintain all documentation relating directly to Cash for Work activities required to ensure accountability to the donor, particularly where labor is concerned.

  • Ensure beneficiary attendance register are up to date

  • Work norms are followed to the details, and foremen are conversant with them

  • Conduct regular field visits to project site and update the project manager with the progress of project activities in the field using relevant tools.

  • Prepare regular and comprehensive project progressive monthly reports.

  • Participate in Programme evaluation and share trends with Project Manager.

  • Deliver high quality, accurate and timely daily reports;

  • File all relevant project documents in line with WV’s requirements for project auditing;

  • Support in the donor and partner visits

  • Support actions to address beneficiary feedback;

  • Action protection mainstreaming standards suggested by the Project Manager.

10%

Perform other duties as required

  • Attend trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

KNOWLEDGE, SKILLS AND ABILITIES

  • High School or any equivalent degree.

  • 2-3 years' experience in a similar role.

  • Able to use a computer, with word-processing (e.g. Microsoft Office) and spreadsheets, internet and e-mail.

  • Experience in data gathering at household level and focus group discussions;

Preferred Skills, Knowledge and Experience:

  • Experience in managing a team.

Customer Support Analyst II /ICT Officer

Customer Support Analyst II /ICT Officer

World Vision is a Christian humanitarian and development organization working to create lasting change in the lives. Established in 1950, World Vision operates in nearly 100 countries worldwide. It is a Christian relief, development and advocacy organization dedicated to working with children, families and communities, to overcome poverty and injustice. We pursue life in all its fullness for every child and serve all people regardless of religion, race, ethnicity or gender.

WV Armenia operates mainly through its 10-15 years long-term Area Programs (AP) that are predominantly funded through child sponsorship. APs are focused on promoting child well-being through community participation and ownership.

LOCATION

Yerevan, Armenia

DURATION

Fixed-term, full time

PURPOSE OF THE POSITION

Customer Support Analyst II is responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. He/she works with a broad range of infrastructure products and complex client technology services and support area of IT. He/she works on multiple projects concurrently as a team member or as a technical lead.

Customer Support member responds to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. Customer Support Analyst II is responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, he/she works to improve customer support processes and practices. In addition, he/she evaluates and recommends client software and hardware and writes proposals for purchasing new or upgraded products.

Customer Support Analyst II is required an understanding of the foundation architecture, hardware and software used by the organization. He/she demonstrates skills in various custom or packaged hardware and software. He/she has the ability to gather information on issues and has diagnostic capabilities to enable him/her to describe or resolve problems. He/she ensures that client needs are addressed and resolved in accordance with service level agreements.

MAJOR RESPONSIBILITIES

Project planning

  • Provide input during project planning and requirements phase.

Service desk

  • First point of contact and day-to-day technical support to end users,

  • Respond to Level 2 support and work with vendors on Level 3 support,

  • Generate activity and status reports,

  • Provide the user access service,

  • Research trouble issues which affect multiple clients,

  • Review checklists and scripts,

  • Work with vendor technical support personnel on solutions for clients.

Client technology support

  • Participate in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners,

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications,

  • Update configuration management tools,

  • Develop and document procedures for performing configuration changes, updates and upgrades,

  • Provide on-going support of client technology.

Technical support

  • Ensure that all technical resources are available for meetings that include video conferencing,

  • Engage the hardware vendors on issues to remedy issues or escalates for support,

  • Monitor and communicate system status,

  • Diagnose and resolve client workstation and mobile device hardware and software issues,

  • Create temporary solutions until permanent solutions can be implemented,

  • Assist systems, programming and vendor professionals as needed to resolve problems,

  • Coordinate the resolution of escalated application, hardware and software problems.

Security

  • Adhere to the integrity of controls, regulations and guidelines,

  • Review operation processes to ensure consistent approval and compliance,

  • Make recommendations and changes as appropriate.

Inventory management

  • Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service level management

  • Collaborate in the development of service-level objectives and take steps to meet or exceed targets,

  • Monitor service-level objectives to ensure that requirements are met or exceeded,

  • Make recommendations to approve performance and client satisfaction metrics,

  • Follow up in a timely manner to ensure customer satisfaction.

Service improvements

  • Track performance metrics,

  • Review tracking log to identify recurring problems, or problems affecting a large number of clients,

  • Develop procedures and control for service improvements,

  • Recommend solutions to common problems and update frequently asked questions documentation.

Testing

  • Participate in integration and user acceptance testing.

Training

  • Train co-workers on new or existing functionality or services.

  • Identify customer training needs based on common problems.

Documentation

  • Create, modify and review documentation of issues resolutions,

  • Develop and deliver documentation to ensure appropriate end-user support,

  • Create and submit documented resolution to Knowledge Base,

  • Update manuals/guides to incorporate new recommended products.

Communications/consulting

  • Alert team members about recurring problems,

  • Communicate technical information to both technical and non-technical personnel.

Business continuity

  • Provide input to the design of backup and recovery procedures.

Research/evaluations

  • Design standard image and alternate images, as needed,

  • Evaluate and recommend new standard products for corporate standards list,

  • Participate in working groups related to standards.

Coaching/mentoring

  • Mentor less experienced staff in multiple areas of expertise.

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience,

  • 5-7 years’ of relevant technical and business work experience,

  • Demonstrated knowledge of complex hardware and software products and problem solving/ diagnostic skills,

  • Knowledge in all supported Microsoft Operating Systems (Windows 8.1 and 10, Server 2008-2016) and Office products,

  • Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.),

  • Solid network troubleshooting skills - TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS,

  • Excellent written and verbal communication skills in English,

  • Ability and willingness to travel domestically and internationally up to 25% of the time.

Quality Assurance Analyst I

PURPOSE OF THE POSITION:

A Quality Assurance Analyst I works on multiple programs/systems as a team member on projects of low-to-moderate complexity within one development environment.

Members of this job family need to have an understanding of applicable programming languages, software development life cycles, testing tools and a strong knowledge of quality management. They must be able to understand business requirements, technical specifications and change management documentation in order to develop test plans.

Individuals within the Quality Assurance (QA) job family are responsible for verifying and validating whether products or services meet specified requirements. They are involved in all phases of the QA process. They implement quality assurance objectives and processes, monitor and evaluate testing results against the predetermined objectives, and apply recommended actions for improvements. Quality control activities may include functional and non-functional testing such as regression, system, integration, security and performance testing. Senior level professionals within this job family are responsible for establishing and implementing quality assurance and compliance processes for the IT organization. They work closely with IT leaders to develop and implement an overall quality maturity road map and plan for each IT functional area.

QA professionals are responsible for defining the test environment used by the organization. They interact with all members of the project team including architects, business analysts, systems analysts and project managers. They also work with the development team to successfully integrate testing into each development phase. Other responsibilities include developing and executing formal test plans, writing and executing test cases/scripts, and validating results.

They define and track quality assurance metrics such as defects, defect counts, test results and test status. QA professionals communicate testing results and provide recommendations based on issues discovered. They also monitor, evaluate and make recommendations on QA tasks within enterprise-wide processes such as change and release management.

KEY RESPONSIBILITIES:

Business Technical Requirements:

  • Reviews business requirements and technical specifications for completeness and logic.

  • Documents findings.

  • May participate in technical specification review.

Test Development:

  • Identifies, creates and maintains test data.

  • Translates business and technical requirements into test cases, test scenarios and scripts.

  • Creates and updates test plans and test cases for the test environment.

  • Develops and/or implements reusable components.

  • Verifies and schedules test environment.

Test Execution:

  • Executes test scripts/cases and monitors testing results.

  • Assigns severity levels to each test issue discovered during the test cycle.

  • Identifies technical and operational problems on installed networks, systems and products.

  • Captures and documents defects, metrics, and testing results.

Documentation:

  • Prepares, maintains and reviews all required testing documents.

  • Captures and documents defects and testing results.

Quality Control:

  • Prepares and maintains documentation on quality control based on established standards.

  • Contributes and adheres to requirements traceability matrix ensuring quality delivery.

  • Documents system functions and response times for test environment.

  • Documents system functions and response times for production.

Quality Improvements:

  • Participates in lesson learned sessions for improvement of testing process.

Policies & Standards:

  • Complies with established QA processes.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems or other related field. Or equivalent work experience.

  • Knowledge of Software Testing applications.

  • Familiarity with the Software Development and/or Application Support Methodology.

  • Typically requires 1–3 years of systems development and/or business experience.

  • Effective in written and verbal communication in English.

Preferred:

  • ISTQB Foundation Level Certification is a plus.

  • World Vision or other NGO experience is a plus.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time. (not guaranteed)

Customer Success Analyst

*Preferred position location: Cyprus. Other possible locations to be determined by home country of successful candidate within Romania, Armenia, Bosnia & Herzegovinia, United Kingdom, and Asia Pacific where WVI is registered to operate.

PURPOSE OF THE POSITION:

The Customer Success Analyst (CSA) role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (customers) on the United 4 marketing platform, enabling its successful deployment, to power their online marketing assets.

The CSA’s typical responsibilities are:

Customer Support (40%)

  • Provide technical support to customers of United 4, replying to inbound queries via email or HelpDesk, within committed SLAs.

  • Create Help articles to enable self-service by customers and identify the need for new articles from in-bound queries and usage metrics.

Platform Performance (10%)

  • Respond to performance monitoring issues on the platform to proactively support customers on any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution, refine them with Product Business Analysts to assess severity and priority for resolution by Software Development Team.

Feature Consultancy (25%)

  • Collaborate with Product and Software Development teams through active participation.

  • Develop factors, from a customer perspective, to be incorporated while creating user stories and finalising acceptance criteria for new features.

  • Conduct user acceptance testing, to confirm features developed meet acceptance criteria.

  • Update Release Notes on Community Hub and create Help articles for new features, within committed SLAs.

Content and UX Performance (25%)

  • Extract actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Prepare of monthly reports on content and UX performance to enable presentation to customers and optimisation of decisions.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices who use the United 4 platform.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.

Documentation:

  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A strong candidate for the CSA role would bring the following skills and expertise:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics.

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems, systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

Senior Business Analyst

*Position location: Manila, Philippines or Malaysia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Senior Business Analysts are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are involved as a project team member or lead in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting multiple business functions and one or more highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short- and long-term planning sessions with clients to improve business processes.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks and cost vs. benefits.

  • Develops, writes, and communicates business requirements and functional specifications for the design and implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Provides insight and input, and supports planning and prioritization for business process engineering plan and integration of the plan with the corporate plan.

  • Documents current business processes and models.

Feasibility:

  • Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers.

  • Develops and assists in the presentation of business cases.

Testing:

  • Reviews test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.

  • Develops user test cases and validates test results during user acceptance testing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires leadership skills, experience and in-depth knowledge of business operations and systems requirements processes.

  • Typically requires 6 or more years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Systems Analyst, Customer Success

*Preferred position location: Romania. Other possible locations to be determined by home country of successful candidate within Cyprus, Armenia, Bosnia & Herzegovinia, United Kingdom, and Asia Pacific where WVI is registered to operate.”

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Business Intelligence Analyst/Developer III

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The position will perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • May lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • Work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • Lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 5-7 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 2+ years of related hands on experience as Data Scientist in real-time projects.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java.

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Business Intelligence Analyst/Developer

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Two positions available.

*Please submit your CV in English.

PURPOSE OF POSITION:

Perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

  • Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • Lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • May work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • May lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 7-10 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 4+ years of related hands on experience as Data Scientist in real-time projects.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java .

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.