*Please submit your CV in English.

PURPOSE OF THE POSITION:

Individuals in the Architect I role are expected to facilitate the development of the right future-state architecture and ensure its effective adoption. They provide overall direction, guidance and definition of architecture programs that effectively support business strategies. This role will also advocate and support the enterprise’s IT strategies, identify and analyze enterprise business drivers, analyze the current IT environment to detect critical deficiencies, recommend solutions for improvement and develop strategies aligning IT to the business. They must have significant business knowledge and have one or more areas of technical expertise in which they concentrate. These technical areas may include network, security, applications and systems software, data and Internet.

Individuals in this role work on highly complex projects that require in-depth knowledge of two or more specialized architecture areas such as network, security, applications, information, systems and Internet and business segments. They work on multiple projects as a project leader or internal consultant. They are viewed as an expert and provide knowledge and counsel to others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Solutions Architecture:

• Assists in the development of solutions that deliver capabilities to the enterprise.

• Analyzes enterprise business drivers to determine corresponding change requirements.

• Assists in the implementation of an ESA based on enterprise business requirements and IT strategies.

• Assists in defining the principles to guide solution decisions for the enterprise.

• Coordinates solution architecture implementation and modification activities.

• Assists in the evaluation and selection of software product standards, as well as the design of standard software configurations.

• Consults with application or infrastructure development projects to fit systems or infrastructure to architecture.

Architecture Roadmap:

• Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint.

• Works with Lead Architect to assure architectural alignment.

Architecture Requirements:

• Gathers and analyzes data and develops requirements at project level.

• Aligns architectural requirements with IT strategy.

• Assesses near-term needs to establish business priorities.

Quality Assurance:

• Analyzes information to evaluate the effectiveness of controls, determine the accuracy of reports, and monitor the efficiency and security of operations.

Standards:

• Supports and participates in developing policies, standards, guidelines and procedures.

• Designs standard software configurations.

• Promotes the EA process, outcomes and results.

Governance:

• Participates in the EA and domain’s architecture Governance process.

• Reviews exceptions and makes recommendations to architectural standards at a domain level.

Reuse:

• Identifies opportunities for reuse.

• Supports the development of architectural models or views.

Architecture Improvements:

• Analyzes the current architecture to identify weaknesses and develop opportunities for improvements.

• Identifies and when necessary, proposes variances to the architecture to accommodate project needs.

Architecture Compatibilities:

• Consults with project teams to ensure compatibility with existing solutions, infrastructure and services.

• Manages the design of systems.

Consulting:

• Provides strategic consultation to clients and IT teams.

• Participates in quality reviews and provides feedback.

• Advises on options, risks, costs versus benefits, system impacts, and technology priorities.

• Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.

• Consults on business-facing projects and maintains knowledge of their progress.

Communications:

• Keeps IT’s technology and service managers aware of key customer issues, identifying and resolving potential problems and conflicts.

• Sells the architecture process, its outcome and ongoing results.

Oversight:

• Coordinates architecture implementation and modification activities.

• Assists in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality.

• Ensures the conceptual completeness of the technical solution.

• Works closely with project management to ensure alignment of plans with what is being delivered.

Research:

• Researches and evaluates emerging technology, industry and market trends to assist in project development and/or operational support activities.

• Provides recommendations based on business relevance, appropriate timing and deployment.

Tool Selection:

• Identifies the tools and components used for a project from the approved enterprise toolset.

Finance:

• Recommends expenditures based on the size, scope, and cost of hardware and software components.

• Assists in developing business cases.

Change Management:

• Recommends changes that impact strategic business direction.

• Supports change management initiatives.

Project Status:

• Collaborates with project management on reporting project status, issues, risks and benefits.

• Meets with project leaders to ensure progress towards architectural alignment with project goals and requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, Systems Analysis or a related field. Or equivalent work experience.

• Typically has 7- 8 years of experience in multiple IT areas with 2 - 3 years of relevant domain experience (data, network, application, systems, etc.)

• Willingness and ability to travel domestically and internationally, as necessary.

• Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

• Requires advanced to expert level knowledge and understanding of architecture, application design, systems engineering and integration.

• Prior experience working with API driven architecture and integration stacks (Mulesoft, TIBCO, etc.) preferred but not required.

Work Environment/Travel:

• The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

*Preferred position location: Manila, Philippines. Other locations to be determined by home country of successful candidate in Malaysia and South Africa.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Individuals working as an IT Security Analyst II are responsible for working on security issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security processes for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all World Vision offices to ensure the that security incidents and security problems are resolved.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security

professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), and/or other certifications) may be required.

KEY RESPONSIBILITIES:

Policies, Procedures & Standars:

• Maintains an up-to-date understanding of industry best practices.

• Develops, enhances and implements enterprise-wide security policies, procedures and standards.

• Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

• Monitors compliance with security policies, standards, guidelines and procedures.

• Ensures security compliance with legal and regulatory standards.

Business Requirements:

• Participates with the project team(s) to gather a full understanding of project scope and business requirements.

• Works with customers to identify security requirements using methods that may include risk and business impact assessments.

• Studies current and proposed security processes to determine impact of security measures on business goals.

Security Solutions:

• Participates in designing secure incident management and threat management solutions.

Thread Assessments:

• Works directly with the customers and other internal departments and organizations to facilitate threat management processes and to identify potential incidents.

• Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

• Creates, disseminates and updates documentation of identified threats and controls.

• Reports on significant threats and vulnerabilities.

• Develops plans to achieve security requirements and address identified threats.

• Follows up on problems identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Incident Management and Problem Management:

• Consults with clients on the incident management and problem management practices.

• Provides security support to ensure that security issues are addressed throughout the project life cycle.

• Performs control and vulnerability assessments.

• Provides responsive support for problems found during normal working hours as well as outside normal working hours.

• Identifies and resolves root causes of security-related problems.

• Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

• Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

• Coordinates the development of disaster recovery test plans, testing, and documentation for each application.

• Engages application and systems management in disaster recovery testing, objectives and auditing.

• Participates in recovery drills.

Security Performance Management:

• Analyzes reports and makes recommendations for improvements.

Communications/Consulting:

• Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

• Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

• Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

• Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

• Works with third party vendors during problem resolutions.

• Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.

Research/Evaluation:

• Performs application security risk assessments for new or updated internal or third party applications.

• Evaluates and recommends hardware and software systems that provide security functions.

Training:

• Assists in the development of security awareness and compliance training programs.

• Provides communication and training as needed.

• May guide users on the usage and administration of security tools that control and monitor information security.

Coaching/Mentoring:

• Mentors less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

• Requires knowledge of security issues, techniques and implications across all existing computer platforms.

• Typically has 3-5 years of combined IT and security work experience with a broad range of exposure to cybersecurity, data protection, threat management and risk management and 2 - 3 years of experience with incident management and data

• analytics.

• Willingness and ability to travel domestically and internationally, as necessary.

• Work experience in creating knowledge base articles.

• Work experience in writing incident reports and service level reports.

• Work experience in performing Threat, Vulnerability and Risk Assessment.

• Work experience in Event Management.

• Work experience in Incident Management.

• Work experience in Problem Management.

• Effective in written and verbal communication in English.

• Effective in report writing and data analytics.

Preferred Skills, Knowledge and Experience:

• CISSP certification.

• CEH certification.

• Threat Management experience.

• Incident Management experience.

• Problem Management.

Work Environment/Travel:

• The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY20) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which more than 99% are Vietnamese nationals.

The strategic focuses of WVV include: children protection from all forms of abuse, exploitation, violence and injury; reduction of malnutrition rate of children under 5 through integrated approach; sustainable livelihood for poor households to support sustainable well-being of children.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh - Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa - Hung Yen - Hai Phong), Central (Quang Tri - Quang Nam – Danang) and South (Quang Ngai - Binh Thuan – DakNong - Ho Chi Minh). WVV’s APs work with government partners and communities on a daily basis. Beside the APs, WVV is also implementing Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION:

1. To support WV Vietnam in establishing standards and strategic direction for the IT system of the organization in line with the WV Partnership Standards.

2. To maintain the effective functioning of the IT system that facilitates WVV’s development activities.

3. To assist the IT Manager in coordinating IT- related work and handling routine IT related issues in all the offices and projects

4. To provide the Management of WV Vietnam with Information/Communication Technology related recommendations and suggestion supporting the organisation’s strategic objectives.

   KEY RESPONSIBILITIES:

   1. Service desk

• First point of contact and day-to-day technical support to end users, including access service.

• Responds to Level 2 support (Global Center IT) and works with Level 3 support vendors (e.g. Microsoft, IBM…).

• Ensure reports on IT processes and activities are done.

• Identify and recommend solutions for trouble issues which affect multiple clients, including working with IT vendors.

• Creates temporary solutions until permanent solutions can be implemented.

• Diagnoses and resolves client workstation and mobile device hardware and software issues.

1. Technical support

• Ensure that all technical resources are available for meetings that include video conferencing.

• Monitor and communicate system status.

• Diagnose and resolve client workstation and mobile device hardware and software issues.

• Create temporary solutions until permanent solutions can be implemented.

• Participate in deployment of new or upgrade information technology and infrastructure projects

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

1. Security

• Adhere to the integrity of controls, regulations and guidelines.

• Review operation processes to ensure consistent approval and compliance.

• Make recommendations and changes as appropriate.

• Network Security management – firmware upgrade/patch management

• Perform backup and recovery

  1. Project planning

• Provides input to IT project planning, ensuring GC requirements are met.

• Global Deployment Project support

• Participates in integration and user acceptance testing

1. Inventory Management

• Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

1. Service level management

• Collaborate in the development of service-level objectives and takes steps to meet or exceed targets.

• Monitor service-level objectives to ensure that requirements are met or exceeded.

• Follow up in a timely manner to ensure customer satisfaction.

• Respond to requests for IT support within SLA

1. Training

• Train co-workers on new or existing functionality or services.

• Identifies customer training needs based on common problems.

• Development of training material

• Contributing to knowledge base article

1. Documentation

• Create, modify and review documentation of issues resolutions.

• Develop and deliver documentation to ensure appropriate end-user support (eg. Video clips, e-learning...)

1. Communication/Consulting

• Alert team members about recurring problems.

• Communicate technical information to both technical and non-technical personnel.

1. Coaching/Mentoring

• Mentor less experienced staff in IT areas of expertise.

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

• Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent qualification background.

Knowledge & Skills

• Effective written and verbal communication in English.

• Good interpersonal and communication skills.

• Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

• Ability to write up policies and guidelines

• Coordination skills.

• Commitment to working with and learning from the poor and marginalized people, especially children.

• Willingness to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

Experience

• At least 5-7 years of relevant technical and business work experience.

• Professional Certification – Microsoft, CISCO, ITIL, etc

• In-depth experience in Windows; Lotus Notes; MS Office 365; Internet and Administering multi- serve multi- protocol (TCP/ IP & IPX); Windows NT local area network.

• Work experience in a big international development organization

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department -World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi,

Email: [email protected]wvi.org (Ms Fiona Pham) - 024. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.