*No family - spouse only position.
PURPOSE OF POSITION:
World Vision seeks a full-time Accountability Advisor (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.
The Accountability Advisor will support a large WV-led humanitarian consortium. The Accountability Advisor position will establish/enhance, oversee and ensure consistent systematic receipt, processing and response to community feedback and complaints for WV and its consortium partners and their implementing partners in northern Syria. This will be achieved through various feedback mechanisms such as hotlines, help desk, suggestion boxes, outreach and other activities.
The role would also be responsible in mainstreaming accountability systems implemented by partners. The aim is to increase the level of accountability by World Vision and the consortium to the communities with whom we work.
The position holder will report to the MEAL (Monitoring, Evaluation, Accountability and Learning) Director and work closely with M&E Coordinators, MIS officer, consortium M&E focal points and field / project MEAL teams to provide technical guidance and review of accountability workload. The position is essentially a champion for affected peoples’ needs and rights in line with WVs’ commitment to upholding accountable to the conflict affected people.
Additionally, the Accountability Advisor will provide quality guidance to field teams, the consortium management, partners, and other WV offices during urgent circumstances requiring the consortium’s rapid response mechanism to be activated.
Technical Leadership and Systems Development:
Ensure that WV Programme Accountability Standards - information provision to communities, consulting communities, promoting participation and complaints and feedback mechanisms are designed based on preference and in consultation with communities as well as implemented and monitored in a verifiable manner.
Ensure information sharing channels are established and functional continuously to provide people in need / affected population better understanding on their rights, entitlements, registration, targeting / selection processes, access to other services, complaints & response mechanisms.
Establish a Complaints and Response mechanisms in covered communities in consultation with community people and in adherence to Core Humanitarian Standards.
Ensure that all complaints are channeled internally and to partners for review and to be responded within the agreed and appropriate timing.
In coordination with senior management team and HR, ensure that internal systems and processes are in place to receive and act on sensitive complaints (PSEA), especially on child protection issues, staff misconduct, corruption and fraud.
Work with M&E teams to establish processes for linking analysis of community feedback and monitoring data and ensure accountability processes are monitored and evaluated to inform changes in programming.
Implementation & Reporting:
Compile and submit monthly and quality reports to MEAL director for further consolidation and management decision making.
Develop sector / project specific Information and awareness package and facilitate dissemination of this information with beneficiaries through established community, partner & public structures.
Work closely with the consortiums’ Humanitarian Accountability (HA) Officers and CRM Assistants to ensure that they have all the required information, material, and resources needed for their day-to-day work.
Ensure a central database is maintained to document complaints and feedback received from all channels. Ensure that the database is updated and utilized on a daily basis.
Review all complaints & response mechanisms (CRM) on a periodic basis to ensure systems are relevant and efficient. This will include community and partner review meetings / assessments.
Ensure that the mobile technology is used widely across HA work for cost efficiency, real-time information & centralized data purposes.
Work with sector leads & portfolio/grant managers to mainstream HA within the project. This would include but not limited to reviewing and providing HA inputs to communication material, beneficiary selection processes, planning, implementation, monitoring and evaluation, community mobilization etc.
Work closely with the M&E team in a manner that complements each other’s roles and enhances program quality of the project.
In coordination with MEAL Director and M&E Coordinators, ensure accountability findings are integrated with M&E findings and are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level.
Support the MEAL Director and information management officer in the establishment of a Consortium Dashboard that will integrate critical indicators for Syria Strategy specifically on Program Quality ( ex. recommendations from beneficiary accountability review fully implemented).
Management, Capacity building & Coordination:
Ensure all HA staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs.
Ensure partner staff are trained on HA concepts, tools and systems and partner capacity is built to comply and produce high quality HA products in-line with WV & donor standards & requirements.
Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of Humanitarian Accountability concepts & competencies as a part of the MEAL system establishment.
Ensure WV is well represented in Humanitarian Accountability related working groups (ex. CDAC, AAP, CHS Alliance) and forums at national & global levels.
Be familiar with WV security plan
Follow security policies, rules, procedures and instructions.
Represent WV in an appropriate and professional manner.
Contribute to a healthy team spirit and team work.
Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s or Master’s degree preferably in the field of social sciences, public policy or development studies.
Advanced understanding of business principles of accountability.
Must be self-motivated, innovation, able to work under pressure.
Be organized, accurate and able to manage multiple tasks under tight deadlines.
Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative.
Willingness to assume duties, as needed.
Minimum of 2-3 years national & international years of experience in the field of MEAL (accountability), especially in emergency context and grant funding is critical.
Proven experience in establishing a fully functional Accountability system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.
Proven experience in leading Surveys (mix methodologies) from designing to report writing.
Proven experience in local staff capacity building.
Proven experience in establishing MEAL systems for sub grantees and local partners.
Experience in coordinating Accountability functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, WASH, shelter, Education, Child protection and livelihoods.
If based in Jordan or Turkey, effective in written and oral communication in English and Turkish. Arabic is an advantage.
If based in Jordan, effective in written and oral communication in English and Jordan. Arabic and Turkish is an advantage.
Preferred Skills, Knowledge and Experience:
Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.
Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential.
Thorough knowledge in writing technical MEAL reports is essential.
Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.
Good understanding on database management and data structures.
Strong communication skills.
Previous engagement with the Syria Crisis response in Turkey, Syria, Lebanon, Jordan & Iraq can be an advantage.
Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria Response MEAL framework would be an advantage.
Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.
Willingness to be flexible with hours when necessary.
Ability to perform well under pressure and comply with donors & partnership deadlines is essential.
Willingness to briefly travel to Turkey, Jordan, or elsewhere if requested.