Accountability Advisor - Syria Respone

*No family - spouse only position.


World Vision seeks a full-time Accountability Advisor (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Accountability Advisor will support a large WV-led humanitarian consortium. The Accountability Advisor position will establish/enhance, oversee and ensure consistent systematic receipt, processing and response to community feedback and complaints for WV and its consortium partners and their implementing partners in northern Syria. This will be achieved through various feedback mechanisms such as hotlines, help desk, suggestion boxes, outreach and other activities.

The role would also be responsible in mainstreaming accountability systems implemented by partners. The aim is to increase the level of accountability by World Vision and the consortium to the communities with whom we work.

The position holder will report to the MEAL (Monitoring, Evaluation, Accountability and Learning) Director and work closely with M&E Coordinators, MIS officer, consortium M&E focal points and field / project MEAL teams to provide technical guidance and review of accountability workload. The position is essentially a champion for affected peoples’ needs and rights in line with WVs’ commitment to upholding accountable to the conflict affected people.

Additionally, the Accountability Advisor will provide quality guidance to field teams, the consortium management, partners, and other WV offices during urgent circumstances requiring the consortium’s rapid response mechanism to be activated.


Technical Leadership and Systems Development:

  • Ensure that WV Programme Accountability Standards - information provision to communities, consulting communities, promoting participation and complaints and feedback mechanisms are designed based on preference and in consultation with communities as well as implemented and monitored in a verifiable manner.

  • Ensure information sharing channels are established and functional continuously to provide people in need / affected population better understanding on their rights, entitlements, registration, targeting / selection processes, access to other services, complaints & response mechanisms.

  • Establish a Complaints and Response mechanisms in covered communities in consultation with community people and in adherence to Core Humanitarian Standards.

  • Ensure that all complaints are channeled internally and to partners for review and to be responded within the agreed and appropriate timing.

  • In coordination with senior management team and HR, ensure that internal systems and processes are in place to receive and act on sensitive complaints (PSEA), especially on child protection issues, staff misconduct, corruption and fraud.

  • Work with M&E teams to establish processes for linking analysis of community feedback and monitoring data and ensure accountability processes are monitored and evaluated to inform changes in programming.

Implementation & Reporting:

  • Compile and submit monthly and quality reports to MEAL director for further consolidation and management decision making.

  • Develop sector / project specific Information and awareness package and facilitate dissemination of this information with beneficiaries through established community, partner & public structures.

  • Work closely with the consortiums’ Humanitarian Accountability (HA) Officers and CRM Assistants to ensure that they have all the required information, material, and resources needed for their day-to-day work.

  • Ensure a central database is maintained to document complaints and feedback received from all channels. Ensure that the database is updated and utilized on a daily basis.

  • Review all complaints & response mechanisms (CRM) on a periodic basis to ensure systems are relevant and efficient. This will include community and partner review meetings / assessments.

  • Ensure that the mobile technology is used widely across HA work for cost efficiency, real-time information & centralized data purposes.

  • Work with sector leads & portfolio/grant managers to mainstream HA within the project. This would include but not limited to reviewing and providing HA inputs to communication material, beneficiary selection processes, planning, implementation, monitoring and evaluation, community mobilization etc.

  • Work closely with the M&E team in a manner that complements each other’s roles and enhances program quality of the project.

  • In coordination with MEAL Director and M&E Coordinators, ensure accountability findings are integrated with M&E findings and are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level.

  • Support the MEAL Director and information management officer in the establishment of a Consortium Dashboard that will integrate critical indicators for Syria Strategy specifically on Program Quality ( ex. recommendations from beneficiary accountability review fully implemented).

Management, Capacity building & Coordination:

  • Ensure all HA staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs.

  • Ensure partner staff are trained on HA concepts, tools and systems and partner capacity is built to comply and produce high quality HA products in-line with WV & donor standards & requirements.

  • Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of Humanitarian Accountability concepts & competencies as a part of the MEAL system establishment.

  • Ensure WV is well represented in Humanitarian Accountability related working groups (ex. CDAC, AAP, CHS Alliance) and forums at national & global levels.

Security Measures:

  • Be familiar with WV security plan

  • Follow security policies, rules, procedures and instructions.

  • Represent WV in an appropriate and professional manner.

  • Contribute to a healthy team spirit and team work.

  • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values.


  • Perform any other relevant tasks assigned by the supervisor or FAST Management or WV Syria programs team.


  • Bachelor’s or Master’s degree preferably in the field of social sciences, public policy or development studies.

  • Advanced understanding of business principles of accountability.

  • Must be self-motivated, innovation, able to work under pressure.

  • Be organized, accurate and able to manage multiple tasks under tight deadlines.

  • Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative.

  • Willingness to assume duties, as needed.

  • Minimum of 2-3 years national & international years of experience in the field of MEAL (accountability), especially in emergency context and grant funding is critical.

  • Proven experience in establishing a fully functional Accountability system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

  • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

  • Proven experience in local staff capacity building.

  • Proven experience in establishing MEAL systems for sub grantees and local partners.

  • Experience in coordinating Accountability functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, WASH, shelter, Education, Child protection and livelihoods.

  • If based in Jordan or Turkey, effective in written and oral communication in English and Turkish. Arabic is an advantage.

  • If based in Jordan, effective in written and oral communication in English and Jordan. Arabic and Turkish is an advantage.

Preferred Skills, Knowledge and Experience:

  • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.

  • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential.

  • Thorough knowledge in writing technical MEAL reports is essential.

  • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.

  • Good understanding on database management and data structures.

  • Strong communication skills.

  • Previous engagement with the Syria Crisis response in Turkey, Syria, Lebanon, Jordan & Iraq can be an advantage.

  • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria Response MEAL framework would be an advantage.

Work Environment/Travel:

  • Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

  • Willingness to be flexible with hours when necessary.

  • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

  • Willingness to briefly travel to Turkey, Jordan, or elsewhere if requested.

WVV MF Internal Auditor


In World Vision Vietnam, Micro finance is a specialized managed Program in close integration with Area Development Programs (ADPs)

WV Vietnam initiates Area Development Programs (ADP). ADP is a 10-15 year community development program that is an integrated approach to community development, emphasizing the process of community participation, ownership and sustainability, while addressing the macro and micro causes of poverty. WVV’s ADPs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty.

Micro Finance program’s mission is to foster improvement in the quality of life among the clients in Vietnam by assisting the economically active poor and graduating the moderate and poorest of the poor into entrepreneurial skills. This will be accomplished through a sustainable Micro Finance program that provides access to loans, savings and insurance within ADPs All aspects of the services that MF program delivers are built to lead the development of appropriate models, capacities and systems for Micro enterprise development in Vietnam, resulting in sustainable economic development as part of WVI transformational development ministry throughout ADP communities.

MF Program is structured in two management levels: central office in Hanoi and branch office at provincial and/ or regional level. All direct transactions with clients including clients screening, loan processing and loan collection are carried out at communities’ level through a network of local staff.


To support World Vision Vietnam Micro finance Unit (MFU) in maintaining high standards of financial and operational stewardship at both the Project/branch level as well as at the National Office level.

To provide objective assurance that the organization’s control processes and risk management are adequate and functioning.

The main responsibilities include performing audits of:

  • MFU branches,

  • MFU head office

  • Grants


End Results Expected

Time Spent


Annual Audit Plan that outlines the activities to be undertaken during the year is prepared and submitted to VFI Asia Regional Audit Manager.

Audit Engagement Plan is developed and submitted to VFI Asia Regional Audit Manager for approval.

Appropriate and timely revisions are made to the Audit Manual, MFU Manuals in accordance with of Internal Auditor’s Standards changes in the VFI


Audit performance and reporting

Audits of MFU head office, MFU branches, Grants as required/requested by VFI and/or MFU Management are carried out in a professional and timely manner.

Audit reports are published and submitted within the VFI standard set.

The responses of audit findings and the implementation of audit recommendation are monitored closely and effectively.


Capacity Building

“Best Practices” in financial stewardship from audited projects are obtained, a database of this information and/or incorporate this in the WV Vietnam Audit Programs is maintained, and these initiatives are shared with other projects.

Training or workshops as required regarding major audit findings and issues discovered during the audit process are conducted.




- University degree in accounting, auditing, finance or business administration

  • Essential

Knowledge & Skills

- Proficiency in spoken and written English, good report writing skills

- Good command of MS Office software

- Knowledge of local business community

- Planning skills and time management skills

- Detail oriented

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential


- At least 3 year experience in accounting, finance or in Audit, or 3-5 years of experience working in an MFI.

  • Essential

Work Environment

The position requires ability and willingness to travel within the country up to 70% of the time.

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