Dir. East & Southern Africa Communications & Public Engagement


With overall responsibility for the strategic direction of all aspects of the East and Southern Africa regions’ communications and public engagement work, the Director of Communications & Public Engagement will lead efforts to improve and grow World Vision’s reputation and influence, building trust with key audiences for greater organisational impact. The Director will provide oversight of core communications business across all countries where World Vision works in the regions, ensuring quality delivery of communications resources for local to global audiences, in support of the organisation’s key priorities.


Strategy and Operations:

  • In partnership with the Regional Offices and the Global Communications and Public Engagement team, the Director leads and executes an integrated communications strategy to build World Vision’s reputation and brand with key audiences.

  • Directs improvements to the regions’ communications operating model to optimise ways of working, increase stewardship of resources and strengthen the quality of communications deliverables for the Partnership.

  • Directs delivery of high-quality, child-focused content/multi-media packages to meet World Vision’s priority audience needs, including advocacy, external engagement, grant acquisition and other resource development activities at regional level. This includes production of high quality content packages from within the team as well as oversight of content produced from across the region for global use.

  • Directs an aligned and engaging online presence that leverages World Vision’s strategy through oversight of regional office digital platforms, managed in-house, and quality assurance of national accounts.

  • Engages media at regional level, in coordination with Partnership media managers, to maximise positioning opportunities with targeted outlets, developing regional spokespersons and messaging as needed.

  • Directs humanitarian response communications, with a particular focus on fragile contexts, to ensure Partnership media and fundraising needs are met through talent mobilisation and provision of targeted content, proactive and reactive messaging and media spokespersons.

  • Works closely with Regional Office focal points to advance communications work around the global campaign It Takes A World to End Violence Against Children, agreed Global Moments, disasters, fragile contexts, and key regional engagement initiatives.

Team Management:

  • The role performance manages together with the West Africa Communications Director, a core bureau of communications specialists and associates from within the region. Together they will deliver a focused portfolio of first-class content, media and engagement work covering development, humanitarian affairs and advocacy ministry that supports income and influence goals.

  • Region-wide coordination and management national teams, through a matrix relationship (18 field offices) will include coordination with national leadership to ensure that teams are high performing, delivering on Partnership priorities and advising on capacity gaps.

  • Peer facilitation will be provided to clusters of like-context national communications teams for learning, sharing and accelerated delivery of communications objectives.

Risk Management:

  • As the regional focal point on reputation risk management in East and Southern Africa, the role will identify, assess and coordinate World Vision responses to current or potential issues. The Director will escalate major issues and messaging to Global Centre risk specialists as part of the Integrated Risk Management approach.

  • The Director will socialise a proactive risk management approach with leaders across the region, identifying opportunities to build reputation and decrease impact of specific risk issues.

Regional Office:

  • Strategic communications support will be provided to essential Regional Office business needs.


  • An advanced university degree in Communications, Journalism, Marketing, Public Relations, or other related field.

  • Excellent leadership, organisational and management skills.

  • A demonstrable track record of critical and analytic thought that influences organisational direction and change, and forges strong partnerships

  • Excellent presentation, written, verbal and numerical skills.

  • Proven ability to provide authoritative input and solutions on strategic issues.

  • Strong track record in media relations, creating constructive relationships and having the confidence to represent the organisation in the media

  • Ability to react very quickly to disasters and provide strategic and operational advice on handling them.

  • Demonstrable track record of developing and executing external communications within scope and budget to positively impact the organisation’s influence and visibility.

  • Ability to identify and understand different audiences and utilise appropriate communication channels and content.

  • Demonstrated experience leading effective digital communications, including social media and an understanding of relevant tools and trends.

  • Ability to define and strengthen organisational brand awareness and reputation through multiple channels. 
Experience leading/managing multiple and/or overlapping content production assignments across multiple contexts that engage, compel and demonstrate knowledge, impact and expertise.

  • Proven ability to effectively team and project manage to deliver outcomes on time.

  • Experience linking communication outputs with fundraising, especially in a non-profit setting.

  • Demonstrated understanding of international development and humanitarian (relief) systems, and communication/donor networks working in fragile contexts.

  • Fluent English is essential; knowledge of one or more regional languages is an asset.

Preferred Skills, Knowledge and Experience:

  • At least ten years of progressively responsible and relevant professional work experience in communications, marketing/PR, journalism.

  • Experience leading a team in the international humanitarian sector. Background/familiarity in disasters, particularly political, protracted, or slow-onset.

  • Leading and supervising, formulating strategies and concepts, relating and networking, persuading and influencing, entrepreneurial thinking.

  • Adopts thinking that is informed by context and practice, and shows consistency of treatment and a clear strategic focus. Able to select and evaluate critical information to plan and manage communications and public engagement for local/regional entity.

  • Able to enable an efficient, effective and transparent flow of information, across entities and with key stakeholders (requiring high levels of written communication and reporting as well as clear and persuasive verbal presentation style).

  • Ability to manage multiple requests and prioritise according to strategic needs, applying an agile approach to decision-making and execution.

  • Experience negotiating with multiple business units in a large (40K+ employees) federated structure, preferably in a matrix management environment.

  • Solid/advanced work experience at a similar level, leading communications and public engagement strategies in the NGO or private sector.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • This position demands responsiveness to context, openness to working flexibly, and willingness to adjust according to operational realities.

Communications Assistant Officer


World Vision seeks a full-time Communications Assistant Officer (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Communications Assistant Officer will support a large WV-led humanitarian consortium. The Communications Assistant Officer position will provide support to both WV and consortium partner teams in Jordan and Turkey. Main responsibilities of the Communications Assistant Officer will include timely and quality content gathering, production of visibility materials, Communication with all partners regarding branding, sharing communication material with WV Syria Country Office, and liaising with local implementing partner for content.


Major Activities

Internal Resource Production

  • Produce a communications plan to be shared with Syria Country Office Communications Officer

  • Coordinate with communications team from each partner to meet and complete required deadlines and tasks mentioned in the communications plan.

  • Coordinate content gathering from all relevant staff including consortium partners.

  • Source content, including photos and videos, from our partners inside Syria. Caption, upload, share with Communications Officer in SCO

  • Ensure all written, photographic, video, web and other resources produced are carried out in alignment with World Vision child protection standards.

  • Work with M&E to gather data and update factsheets on a quarterly basis to be shared with partners and WV partnership

External Communications

  • Monitor news media coverage of consortium partners and World Vision regarding the 2-year project.

  • Coordinate with partners’ communications teams to provide social media content to the partnership as required.

  • Support in monitoring and signing-off on publications and other materials produces containing the World Vision logo to ensure consistency with WVI corporate branding guidelines.

  • Identify key messages and learnings to be shared with consortium partners.

  • Coordinate with partners’ communications teams to produce visibility materials to be shared with all field staff.

Information Management

  • Proactively gather information from relevant partners, UN agencies and other organisations which may be of use world vision for informing decisions

  • Work with Syria Country Office Communications Officer to leverage information for media engagement

Security Measures

  • Be familiar with WV security plan

  • Follow security policies, rules, procedures and instructions

  • Represent WV in an appropriate and professional manner

  • Contribute to a healthy team spirit and team work

  • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values;

  • Perform other relevant tasks assigned by the supervisor


Minimum education, training and experience requirements to qualify for the position:

  • Degree in Journalism or Communication, development communication, social sciences or other related fields;

  • Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative;

  • Proficiency in the use of technology and software (Microsoft Office Suite, Adobe Professional, Google Products);

  • Basic photography skills (able to compose a shot, interest in developing photography skills);

  • Fluent in spoken and written English.

  • Willingness to assume duties and responsibilities in all communications areas, as needed;

  • Pro-active and able to multi-task

  • At least one year of experience working with an NGO;

  • At least 1 year of experience in doing communications and media work, preferably with an NGO

  • Effective in written and verbal communication in English

  • Only Turkish nationals will be considered for this role.

Preferred Skills, Knowledge and Experience:

  • Proven ability to design effective communication products, lead formulation of communication messages and strategies

  • Knowledge of technical aspects involved in the production of different public information and education materials

  • Multimedia skills such as video production, photo management and graphic design

  • Experience or knowledge of copywriting and copyediting

  • Effective in written and verbal communication in English

  • Strong communication skills

  • Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

  • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

Communication Coordinator

JOB PROFILE: Communication Coordinator

Purpose of the position:

To implement communications and public engagement programed effectively and efficiently to improve child well-being aspirations.


Defend the organizational practices of child protection, especially not to recruit children for the WV projects, report cases of abuse made by members of staff or other persons, etc.

Implement the annual strategy plan.

Manage donors visits and partners in the field.

Ensure that key internal communications messages and products of WV Chad are skillfully developed and articulated for meeting their objectives.

Manage website of WV Chad and relationships between WV Chad and media and press.

Establish systems and safeguards for the appropriate and effective flows of relevant information to and from WV Chad staff both internally and externally as/when required.

Oversee the consistent and timely offering and production of feature stories and photos for “Share” -- the World Vision Partnership-wide website for management of all such resources.

Collect stories, photos and other materials produced in the fields and develop knowledge management.

Support and ensure that all communications to various stakeholders, media and public are aligned to WVI quality and brand.

Monitor national media and establish the overall capacity of WV Chad to initiate and respond to media contacts with required speed and skill.


Qualifications: Education/Knowledge/Technical Skills and Experience:

A degree or equivalent in journalism or communications/public relations.

  1. At least Three years professional experience in journalism or public relations is preferred.

  2. Sound understanding and experience in media relations, donor and public communications, emergency communications, advocacy communications and internal communications

  3. English language fluency (written and verbal).

  4. Excellent writing skills, with photographic and/or video skills also preferred.

  5. An energetic, analytical and self-starting approach to projects that involve significant responsibility.

  6. General experience in the production of diverse and creative communications projects including publications, multi-media, websites/pages, photo and video reports, etc.

  7. Excellent interpersonal and cross-cultural communication skills.

  8. Able to travel and work in the field as an essential function of the position.

  9. Personal faith in and commitment to Jesus Christ, as expressed through World Vision’s vision, mission and core values.

Working Environment / Conditions:

  • Work environment: Office-based with travel to the field

  • Travel: 20% Domestic/international travel is required.

  • On call: 10%

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