Head of Supporter Engagement, WV New Zealand

*Applicants can apply by emailing: [email protected] with their cover letter and CV. Applications received through www.careers.wvi.org will NOT be considered.

World Vision New Zealand is the largest overseas humanitarian organisation in New Zealand. We implement emergency relief and long-term community development projects. Inspired by Christian values, we aim to engage New Zealanders in the fight against global poverty and injustice. We operate in 23 countries, employ over 100 staff throughout New Zealand, and have a strong volunteer's database.

The Role:

The Head of Supporter Engagement will lead the engagement, fundraising, and retention of World Vision NZ’s Supporters whilst contributing to reshaping the World Vision experience. This role will manage the Supporter Journeys (CX) and align the ‘’right product experience to the ideal supporter segment’’. Reporting into the Marketing and Engagement Director, this position leads 3 direct Managers and over 20 staff in our Penrose office.

  • Lead Product Management (including pricing, retention, positioning, Supporter experience (CX), Supporter Journeys & insights)

  • Optimise Fundraising to our current Supporters

  • Grow acquisition of new Supporters within the Tele-Sales channel

  • Champion Supporter satisfaction through our Customer Care team

The successful applicant will benefit from being part of an experienced and effective team here in New Zealand as well as being part of the global World Vision partnership.

What we're looking for:

  • Experience in a similar leadership role with demonstrated ability to propose, initiate and lead result outcome-based initiatives.

  • Excellent people leadership, networking, negotiation and communication skills.

  • Proven senior technical leadership in marketing, (preference for Marketing & Fundraising experience).

  • Strong in report writing, research and developing actionable plans and commercial outcomes.

  • Experience in managing and planning budgets both operation and project.

  • Excellent project management skills using current methodologies.

  • Strong interpersonal skills with proven ability to build and maintain strong relationships, functional with internal and external stakeholders.

  • Works collaboratively with a strong team spirit.

  • An affinity to Christian beliefs and values.

Why World Vision?

  • For over 40 years World Vision's name in New Zealand has been synonymous with eliminating poverty, restoring communities and saving lives. Responding to the challenges of global poverty in a contemporary world, World Vision is implementing a new strategic focus to increase its effectiveness.

These are just a few of the reasons World Vision is a great place to work:

  • Our culture is fun, professional and supportive.

  • We employ fantastic people who are experts in their field and great mentors.

  • We celebrate our successes.

  • We are the largest international NGO in NZ.

  • We are part of the world’s largest Children’s aid organisation with over 40,000 staff globally.

  • We work alongside hundreds of other WV global marketing leaders, and also partner with World Vision International’s marketing team.

  • We make a difference in people's lives every day!

Vice President, Vision Partners (Philanthropy). WV Canada

*Please apply by going to: https://canr55.dayforcehcm.com/CandidatePortal/en-US/wvc/Posting/View/2309

*Applications received via www.careers.wvi.org will NOT be considered.

For Children. For Change. For Life.

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of over 500 Canadians with a vision for the world: Life in all its fullness for every child.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We will never rest while children suffer in situations that can be changed.

Engaging New “Vision Partners”:

World Vision is known worldwide for its success in changing the lives of children through child sponsorship and emergency relief, supported monthly by hundreds of thousands of generous supporters. Our Vision Partners division builds on this support while going beyond—by inspiring new approaches to philanthropy, and by partnering with Canadian individuals, foundations and corporations who want to respond to issues of poverty, injustice and empowerment at a more significant level of support. By engaging with each of these remarkable “vision partners” we can bring additional support and investment into the lives of even more children, reaching farther and doing more—including vulnerable girls and boys living in some of the world’s toughest places. Through philanthropy, legacy giving, special initiatives like this one, impact investing and other ways, this growing team is aiming to grow its contribution to our mission for children.

World Vision Canada has an amazing and unique opportunity for the right leader to inspire, shape and grow this innovative team.

Vice President, Vision Partners (Philanthropy):

Reporting to the Chief Operating Officer, you will generate value and raise funds for World Vision’s international programs through leadership of all philanthropic engagement and relationships with high-net-worth individuals, corporations, foundations and legacy givers. As a member of the Senior Leadership Team, you will participate in strategic planning for the organization and create a growth plan for Vision Partners. Your areas of focus will be:

  • Revenue Growth: Grow the revenue stream through effective stewardship of existing donors by strengthening development strategies and by implementing aggressive plans to prospect for and engage new donors through innovative fundraising approaches. Develop and execute clear short-term and long-range plans for development with a focus on income diversification.

  • Donor Relationships: Manage a personal portfolio of key donors and prospects. Identify and plan for each key donor relationship by creating a unique approach to meet individual needs and expectations. Engage in personal connection and close on requests for any Vision Partners donor relationship in support of the team.

  • Strategic Planning:Work with the Chief Operating Officer, President and CEO, and colleagues to create an achievable high-level vision and overall direction for the team. Develop corresponding mid- and long-term plans and communicate with and inspire the team on the strategy and alignment.

  • Fundraising Management/Plan Development and Execution: Lead the development of annual and multi-year operational and financial plans that align with the overall strategic plan. Provide leadership to the team in the clear prioritization of goals and tasks, ensuring activities are aligned with strategy. Ensure return on investment analysis is prepared for every new initiative and that proposals and materials are consistent with brand standards. Monitor progress regularly and course correct as needed to ensure targets will be achieved.

  • Team Leadership:Provide leadership, inspiration and direction to the Vision Partners team. Coach and mentor direct reports so they can grow and serve as capable and confident contributors. Create an environment of respect, accountability, motivation and productivity. Ensure ownership and clarity of goals, encourage and foster collaboration and innovation within and between units, and across the organization. Encourage the team to identify synergies and opportunities with other WVC divisions and ensure pro-active planning and communication where there is intersection of products or donor communication. Support Christian spiritual formation of staff and model Christian servant leadership.

  • External Relations: Represent World Vision Canada within the World Vision Partnership to share, collaborate and solve challenges, including through matrix connections with global philanthropy initiatives. Maintain a public-facing leadership role in the not-for-profit sector through attendance and presentations at professional conferences and through membership in and contribution toward professional societies or working groups. Build relationships with churches and other faith groups. Stay abreast of philanthropic, economic, social and educational trends related to fundraising and to current themes such as education of girls. Ensure that the team is well informed of changes in legislation and other trends and initiatives that could impact fundraising efforts.

  • Culture Champion: Understand and embody the traits of a servant leader. Regularly communicate aspects of culture and values by being visible and active in the wider organization. Identify areas of culture to be improved and celebrate and nurture the development of trust, openness, innovation and agility. Serve as an example to all employees of World Vision’s values, mindsets and behaviors.

Qualifications:

  • In addition to a proven track record as an experienced and effective expert in philanthropy and major donor fundraising, you will bring:

  • Post-secondary education in a related discipline, plus a minimum of ten years of progressive leadership experience in the not-for-profit sector. Equivalent combinations of education and experience including corporate for-profit experience will be considered.

  • Experience in identifying strategic business development opportunities and developing and leading such initiatives.

  • Strong business acumen along with strong analytical and financial modeling skills.

  • Experience in collaborating with internal and external stakeholders.

  • Demonstrated experience building relationships with donors, volunteers and other key stakeholders.

  • Diplomacy and superior communication skills, in addition to well-developed presentation ability.

  • Experience in Christian servant leadership, Christian faith in action, and spiritual formation of staff.

  • Passion for our mission; an unyielding commitment to our vision – “Life in all its fullness for every child.”

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good: For Children. For Change. For Life.

How to Apply:

  • World Vision is committed to the protection of children; all offers of employment will be conditional upon the successful completion of reference checks and a Police background check. Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

  • World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  • Interested applicants are asked to complete an online application via our careers website.

https://canr55.dayforcehcm.com/CandidatePortal/en-US/wvc/Posting/View/2309

* This posting will remain open until the position is filled.

Internship ne Departamentin e Prokurimit

Pozicioni: Internship ne Departamentin e Prokurimit

Vendodhja: World Vision Albania, Tirane

Afati për aplikime: 18 Dhjetor 2018

Për të bërë aplikimin ju lutem përdorni linkun e mëposhtëm:

https://careers.wvi.org/job-opportunities-in-albania-and-kosovo

Qëllimi i pozicionit:

Pozicioni i Internship ne Departamentin e Prokurimit ne World Vision Albania eshte nje mundesi e mire per te gjithe ata qe duan te zhvillojne karrieren e tyre ne fushen e Prokurimeve, zinxhirit te furnizimit, vleresim tregu dhe zhvillim ne aftesi blerese.

Përgjegjësitë kryesore:

  • Organizim dhe mirembajtje e databazae te Prokurimit ne menyre te sakte dhe te vazhdueshme si Katalogu i artikujve, Databaza e kontratave, Databaza e informacionit te bisneseve, Databaza e konsulenteve.

  • Oganizim I dosjeve dhe dokumentave ne menyre elektronike dhe ne dosjet perkatese.

  • Mirembajtjen e databazes per ndjekjen e kerkesave.

  • Skanim dhe fotokopje sipas nevojave.

  • Mbeshtet stafin e prokurimin ne menyre te vazhdueshme ne detyrat e tyre te perditshme.

Njohuritë dhe aftësitë

  • Diplome Universitare ne Ekonomi, Administrim Biznesi, Finance apo ne fusha te ngjashme.

  • Njohuri bazike te tregut dhe analizave kosto –cmimi, faturim dhe llogaritje TVSH.

  • I orientuar ndaj detajeve dhe cilesise.

  • Aftesi teknike ne perdorimin e software standarte (Word, PowerPoint, Access and Internet), vecanerisht te programit Excel.

  • Aftesi shume te mira komunikuese dhe Interpersonale.

  • I motivuar dhe pjestar i mire skuadre.

  • Aftesi te mira ne gjuhen angleze

Ne vlerësojmëçdo aplikim që ju dërgoni, por dëshirojmë t`ju njoftojmë që do të kontaktohen vetëm kandidatët e përzgjedhur për fazën tjetër të rekrutimit.

Marketing Officer

Marketing Officer, Sponsorship Experience

Salary: £27,000 per annum + good range of benefits

Contract: Permanent – Full Time

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Looking for a new marketing role, but one where you can also really make a difference?

We have an exciting opportunity for an experienced fundraising or marketing professional to join the Sponsorship Experience team within our Public Engagement Group. Child sponsorship is the team's core product, and in this role, you’ll take an active lead in delivering a high value sponsorship experience through multi-channel marketing campaigns. These will drive supporter loyalty and satisfaction, helping bring to life the change supporters are making in the lives of the world’s most vulnerable children.

In the team we love the fact that each day is different - from creating concepts, briefing, copywriting, and design, through to project and agency management, data selection, analysis and insight. Within this role, you'll deliver exceptional experiences for our World Vision child sponsors through the development and delivery of timely, high-value and inspiring multi-channel marketing campaigns that demonstrate the difference their sponsorship is making. This in turn increases sponsor loyalty and retention, and deepens engagement between the sponsor and child.

You will create compelling copy content, as well as manage relationships with our design, print, digital and film agencies, so that you work collaboratively to produce emotive communications that ‘reach’ our supporters and bring to life the change they are making. This role will give you the opportunity to develop new and innovative ways of communicating the impact our supporters are making. It will be your job to ensure our sponsor communications truly reflect World Vision’s mission and Christian ethos to our diverse supporter base.

Working alongside our data team, you'll have the chance to understand supporter behaviour, as well as measure results and capitalise on future activities and campaigns. You will plan, build and extract data using our CRM system and work with other data stakeholders in the organisation.

With a relevant degree in direct and/or digital marketing or fundraising, and a good level of direct marketing, statistics and data analysis/insights experience, you will be an excellent communicator with a creative outlook, have an eye for detail and fantastic relationship-building skills. You will relish the opportunity to deliver multi-channel campaigns, and use data and customer insights to help develop new ideas.

As a Christian, this role offers you the opportunity to integrate your Christian faith within World Vision UK and be sensitive to its various expressions across cultures and denominations.

Interested in joining the team? Along with your CV, please write a covering letter explaining: 1) Why you want the role and 2) How your experience meets the requirements set out in the Job Description. Please outline how you meet each of the core capabilities required for the role, and give specific examples where you can.

Please click here to view the Job Description.

Closing Date for applications: 6th January 2019

Interview Dates: w/c 14th January 2019

Due to the expected volume of applicants we may not be able to send you a personal response but only communicate with you if your application is successful.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

This is a truly rewarding role within a place where your skills really matter. In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking.

World Vision UK is committed to diversity and inclusion and welcomes applications from all sections of the community and have polices regarding flexible working arrangements including part time and job share.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

Media Manager

Media Strategy Manager

Salary: £36,994 - £39,192 per annum + London Weighting and good range of benefits

Contract: Full-time, Permanent

Based: London (with regular travel to Milton Keynes Head Office)

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Do you live and breathe the media and know how to use it to make things happen?

We’re looking for a media strategy manager with the experience, drive and creativity to take our media operation to a new level. Someone who can help set an agenda, lead debate and deliver tangible outcomes.

World Vision helps millions of vulnerable children across the world. Tens of thousands of people in the UK support our work.We need you to develop and manage our media strategy to engage audiences and create a powerful voice to influence government, church and development partners.

Youll know how to achieve cut-through on news stories. Youll know when to pitch thought-provoking comment on global development matters. Youll know where to place features that raise concern about issues - like violence, poverty and natural disasters - that destroy childhoods.

Youll need to react quickly tothe news agenda,spot media opportunities and craft effective interventions. Youll need to work collaboratively across the organisation and manage a media officer. And youll need to build strong relationships with journalists and take them out to report on our projects overseas.

Think you can do it?

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension and generous holiday entitlement.

Please click hereto view full Job Description.

Please upload your CV and covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 9th January 2019

Interview dates: w/c 21st January 2019

World Vision UK is an Equal Opportunities Employer and this role requires the post holder to have an active Christian faith as an occupational requirement

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

Intern – Continual Service Improvement

Intern - Continual Service Improvement

Location: Manila, Philippines

Duration: 3 - 4 months (full time)

  • Provide assistance in Global Asset Inventory data gathering. Coordinate to different different groups.

  • Provide assistance in CSI report requirement gathering and web design, creation and implementation.

  • Provide assistance and response to basic queries regarding inventory and report.

Qualification:

  • With IT courses or background in web and data/reporting application/system.

  • Must be able to learn and support quickly.

  • Detailed oriented with good interpersonal skills.

Email Marketing Manager

Email Marketing Manager

Salary: £36,994- £43,522 per annum, depending on experience + good range of benefits + London Weighting if applicable

Contract: Permanent 36.5 hours per week

Based: London or Milton Keynes

Build a sector-leading email acquisition and fundraising programme at the worlds biggest childrens charity, inspiring people to connect with us and support our work with the worlds most vulnerable children.

About World Vision

World Vision is an international childrens charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy weve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect Gods unconditional love.

About the role

We are substantially investing in our online capabilities so we can inspire more people to support World Vision. Following a strategic review we have identified email as a major opportunity to drive this growth. That means we will be growing the number of people who engage with us initially through sharing their email address and finding powerful ways to use this to engage them further with our cause. We need an exceptional email marketeer to lead this exciting new work.

In this new leadership role, you will be responsible for all of World Visions email fundraising and marketing programme to prospective donors, taking them from an initial low-level of engagement to becoming a child sponsor or committed giver. Youll have responsibility right from the overall strategy to its creative execution. Working with agencies and stakeholders of all levels, with a test and learn mindset, and managing a Senior Marketing Officer, you will also be responsible for embedding and utilising a new email toolset to enable this innovative initiative to succeed.

This is initially offered as a 12-month FTC, which World Vision would look to extend should the trial prove successful. Making this a success is a key priority at World Vision, and you would have full support, both financially and strategically, to help you meet your goals.

You will be an outstanding creative digital marketer, campaigner or fundraiser with a passion for inspiring people to partner with us in protecting the worlds most vulnerable children. Youll be a powerful storyteller, with experience of writing emails for a mass audience. Youll also have a collaborative approach to work and proven relationship-building skills.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and if youre based in Milton Keynes free parking.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for the worlds most vulnerable children.

Please click hereto view the job description.

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 23rd December 2018

Interview Dates: TBC

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.