Regional Sponsorship Advisor

Position will be based anywhere WVI is registered to operate in Asia Pacific.

PURPOSE OF POSITION

The Regional Sponsorship Advisor is part of the Regional Programme Quality team working in close collaboration with the Partnership Sponsorship Field Support & Services Director and team towards efficient and effective sponsorship business processes, systems, services, programming and innovations that enhance sponsorship’s contribution towards realization of World Vision’s Child Well Being focused strategy, mission and vision.

This position leads, monitors and supports sponsorship in the National Office (NO)/ Regional Office (RO) but also actively contributes to the global Sponsorship community of practice. The position provides strategic and technical leadership including:

  • Contributing to definition and implementation of sponsorship strategic and operational priorities

  • Collaborating with DME/PQ and other sector specialists to ensure programme designs and implementation aligned to partnership strategy, sponsorship in programming principles and guidance

  • Assuring sponsorship service operations towards delivering requested sponsor engagement content and other deliverables on time and with quality

  • Engaging with relevant stakeholders to enable functional sponsorship business systems and processes at national and sub-national levels

  • Interpretation and application of sponsorship information and data to allow for informed leadership decisions at Regional and NO levels as well as relevant programme level actions

  • On-going sponsorship-related learning and innovation

  • Performance management, capacity building and support towards continued improvement in all aspects of sponsorship operations in the region

MAJOR RESPONSIBILITIES

STRATEGY, PLANNING and LEAP 3

  • Lead the development and implementation of global and Regional priorities for sponsorship in the Region through the Regional strategy and annual business plans, and other strategic opportunities

  • Support National Offices in their Planning efforts to apply global and Regional sponsorship strategic objectives and priorities, with planning guidance, information and coordination.

  • Lead and Support the National Offices in strategy and operation, integrating Sponsorship considerations throughout their LEAP 3 transition planning and roll out and in their NO Strategy, development of Technical Approaches (TAs), and the design of Technical Programmes (TPs). Furthermore, the role will involve being the RO goal owner of leading and supporting the development of country-level Community Engagement and Sponsorship Plans (CESPs) in NOs in the region, adaptation of TPs in Area Programmes (AP), AP CESP development and supporting in the implementation of TPs and APs.

  • Represent NO and Regional voice in contributing to partnership sponsorship priorities and actions.

CONTRIBUTION OF SPONSORSHIP TO CHILD WELLBEING

  • Leads the effort of child sponsorship contribution to the wellbeing of children in the Region, which includes articulating and demonstrating the contribution of various sponsorship operations aspects to the well-being of children and enriched experience of supporters.    

  • Leads and supports the transition from current modes of Sponsorship operations in ADP practice in NOs in the region to quality implementation of Sponsorship in Programming (SiP) with evidence of contribution of SIP Essentials to program effectiveness and CWB.

  • Leads and supports developing evidence of sponsorship contribution to CWB in the Region through developing effective evidence systems and practices in ongoing implementation, Monitoring and Evaluation in NOs (e.g. integrated child and community programme monitoring system, utilization of Registered Children (RC) data for contribution to impact in NO Child Wellbeing Report, etc.).

  • Leads and supports to maximize the opportunity LEAP 3 brings to embedding and revising Sponsorship practices to increase contribution to CWB (e.g. through high quality CESP development and implementation, etc.)

  • Leads in the analysis; interpretation and application of Child Sponsorship Monitoring data to inform leadership decisions and programme practices at regional and national levels.

LEADING INNOVATION

  • Facilitate a culture among NOs in the region to both initiate and embrace innovation, reward experimentation, learn and improve and deliver recommendations for improved practices across the Sponsorship work streams.

  • Practice effective change management in leading and supporting NOs through the various changes in Sponsorship systems, practices and operations as required by the partnership

  • Provide leadership and support in collaborating with NOs, SOs and GC Sponsorship in developing new sponsorship based marketing models, products and effective sponsor engagement approaches (e.g. urban sponsorship model, new Sponsorship 2.0 rich media products, etc.)

  • Contribute to and leverage from the WV partnership multiple stakeholders within the One Organisation One Operation (O4) framework in strategic innovation, field-based solutions and promising practices and expertise

  • Lead and facilitate the process of learning and managing knowledge across NOs in the region of the experience, benefits and best practices of integrating and improving Sponsorship practices through LEAP 3 transition

  • Communicates a compelling vision for sponsorship as a transformational ministry and provide leadership to the integration of sponsorship and operations for ministry impact.

  • Provides strategic technical leadership and coordination to Regional and National Office on issues related to sponsorship service operations and programming.

  • Facilitate processes of setting sponsorship priorities, related action plans, provide performance feedback & advice to various sponsorship and management entities in the region including Regional and National Management Teams

  • Continually reviews critical challenges and areas of underperformance and lead processes to establish and implement relevant management action.

  • Informs NOs on the latest Partnership developments in sponsorship and coordinate NO involvement in Partnership initiatives and projects. (e.g., LEAP3 including Community Engagement and Sponsorship Plan (CESP); Sponsorship in Programming, Sponsorship in strategy etc.)

  • Leads and manages the relevant projects processes and staff in the region e.g. the Regional Sponsorship Coordinator and Sponsorship Capacity Building Associate

  • Manages and pursues integration of sponsorship processes with technical specialist. e.g. Health and Hope, Education, Programme Effectiveness, Child Protection and others.

  • Networks and manages collaborative relationships with other key stakeholders externally to further the aims of sponsorship and other relevant aspects of the WV ministry e.g. UNICEF and other Sponsorship Agencies.

  • Represents the Region in relevant partnership forum, networks and working groups.

  • Coordinates with relevant sectors such as health, child protection and education to manage preventable child deaths

  • Leads the engagement GC and SO staff on Sponsorship issues for the region.

  • Participate and attend GC Sponsorship and RO coordinating, engagement and planning meetings.

  • Coordinate and support implementation of Transformed Field Environment and Sponsorship Single User Interface in the NOs.

  • Co-leads work with RO and NO DME and Sponsorship Management NO RC retention, programme participation and benefiting strategies.

  • Ensure WV strategic aspects of Sponsorship are implemented in an integrated way with programming.

SPONSORSHIP OPERATIONS AND BUSINESS PROCESSESS

  • Provide leadership and ongoing support to NOs in the region in the implementation of ongoing end-to-end sponsorship business processes and systems, including achieving SOI, effectively utilizing the Horizon system, delivering on Sponsorship 2.0 targets, etc.

  • Support NO in planning and transition to LEAP 3 considering the possible operations and business process implications.

  • Collaborate with Global Sponsorship Field Ministry and Sponsorship Support Services and SOs as appropriate to facilitate expedient system trouble-shooting and problem solving towards smooth operations solutions.

  • Together with Global Sponsorship Operations and NOs, keep on top of existing systems and business processes capacity and support gaps, needs and play a key role in facilitating effective and efficient technical support towards practice of high quality business processes and operations. Develop adaptive support plans for various NO capacity scenarios appropriate to ensure high capacity operations are maintained proactively, and low capacity operations are adequately supported with clear improvement targets and investment from partnership stakeholders provided.

  • Leads work with the NO Sponsorship Managers and Operations Directors, and National Directors (as required) to ensure effective SOI monitoring, reporting and provision of management advice and support to National Offices through the monthly and quarterly reporting processes.

  • Establishes and shares sponsorship promising practices and lessons learnt from audits, researches as well as other M&E processes.

  • Provides quality assurance, preparatory and other support for sponsorship management project design, monitoring and evaluation, annual planning, audits, certification and related processes

  • Manages implementation of Sponsorship in Programming as an integrated part of LEAP 3 programming and community engagement on Sponsorship.

  • Guides and monitors production of quality Supporter Engagement products (improved APRs, CC, Community and Child videos and photos).

  • Leads sponsorship in emergencies technical guidance in collaboration with relevant RO and NO HEA, Communications and Sponsorship leads including exception approvals with GC Director for Sponsorship Field Support and Services.

  • Sponsorship budgeting and planning guidance to NOs to assure attainment of key priorities on budget and on time with quality.

CAPACITY BUILDING

  • Proactively develop the capacity of NO Sponsorship staff in the core competencies of sponsorship leadership and technical competencies, through various adult-learning modes – coaching, mentoring, facilitating NO-to-NO learning, training, engagement of trainers, establishing institutional links, identifying opportunities for staff exchange or mentoring, etc.

  • Travel as needed to national offices in the region to provide face to face in-country strategic support and capacity building

  • Build a team among NO Sponsorship managers and their staff in the Region as part of a network; conduct ongoing calls to exchange learning, problem-solve together, etc. Share / facilitate access to programming resources and appropriate learning and support opportunities for national offices.

  • Provides leadership for capacity building New Sponsorship NOs and those experiencing significant growth and/or major capacity related challenges.

  • Collaborate with NOs in selection of new Sponsorship Managers, their orientation, coaching and capacity building to enhance their efficiency and effectiveness

  • Coordinate with other technical specialists in planning, facilitating and reporting on NO monitoring and support visits.

  • Assess needs and build organizational capacity to deliver excellent sponsorship performance using a variety of methods (e.g., coaching, mentoring, secondments, staff exchanges, training, etc.).

  • Proactively engage with key stakeholders including the Regional QA/PS Director, GC Director for Sponsorship Field Support and Services and other stakeholders within the national, support, regional and global offices to celebrate progress and enlist support to address sponsorship challenges within the region.

  • Provide leadership and sponsorship sectoral input into relevant regional and global capacity building processes and initiatives

  • Contributes to development of capacity building resources for sponsorship

  • Leads sponsorship regional capacity building efforts including Sponsorship Basic Orientation and Sponsorship Basic Training for Development Programming across all NOs in the region

QUALITY ASSURANCE and RISK MANAGEMENT in Business Processes, Policies, Guidelines and Standards

  • Contribute to assuring that business processes are effective, appropriate in the Regional context, aligned and integrated with other partnership business processes, integrated with programming and contribute to child wellbeing outcomes.

  • Work with Global Centre (GC) Sponsorship Field Ministry and Sponsorship Global Service Operations in ensuring effective Key Performance Indicators (KPI) monitoring and reporting. Likewise ensuring national offices’ adherence to partnership sponsorship policies and standards. Support national offices in sponsorship evaluation, audit, etc.

  • Provide support to National Offices in ensuring adherence to policies, protocols, operations standards are met and maintained related to sponsorship, including Sponsorship in Emergency response support, monitoring and reporting

  • Provide leadership to assure accountability, transparency and integrity to WV Sponsors and communities

  • Provide leadership to developing and monitoring ongoing risk management related to sponsorship programmes

INTEGRATION towards better Evidence and Impact

  • Work within the scope of the regional programmes team, implementing an integrated business plan, collaboratively contributing to the goal of better Evidence and Impact on child well-being in the region.

  • Provide leadership and support to NOs to strengthen the integration of Sponsorship with other NO Units towards increased regional effectiveness and efficiency, through processes such as NO Annual Business Planning, DME processes, Organisational Capacity Plan (OCP), Program Support Team annual Action Plan (PST), etc.

  • Perform any other tasks assigned by the Programmes Director

INTERNAL AND EXTERNAL RELATIONSHIPS AND PARTNERS

  • Act as a strategic link and focal point for Regional sponsorship connecting National Offices, Support Offices and Global Center for mutual support.

  • Participate and actively contribute in the partnership forums, working groups and networks related to sponsorship.

  • Develop external relationships and partnerships, such as other organizations operating with a Sponsorship Model towards learning and improved practices and models in Sponsorship work.

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in Social Sciences, Development Studies, International Studies or a related field is preferred. Advanced degree is desirable.

  • In depth knowledge and understanding of child focused TD, Sponsorship for Transformation, Sponsorship in Programming, Service Operations business processes at Area Development Programme and National Office levels and sponsorship policies and standards.

  • Knowledge on child development, protection issues and development programming.

  • Knowledge of other various technical sectors of development and how these sectors can effectively be integrated to promote child well-being.

  • Strong cross-cultural, interpersonal and problem solving skills

  • Problem solving skills

  • Ability and commitment to work with and lead a broad variety of people from various cultural, linguistic, religious and educational backgrounds.

  • ‘Ability to work under pressure in order to meet organizational deadlines

  • Excellent oral and written communications skills

  • Coaching, Mentoring, Training and Facilitation skills

  • Strong Christian commitment as evidenced by life and character with sensitivity to restricted contexts.

PREFERRED SKILLS, KNOWLEDGE AND EXPERIENCE

  • Five years of experience in relief and transformational development programming work.

  • Work experience in a WV national office at the grassroots level

  • Experience in program design

Complete Travel and/or Work Environment statements if applicable.

  • Travel of 30% is expected

  • This role involves the facilitation and coordination of a virtual, geographically dispersed team

Sponsor Engagement Special Projects Leader

*Preferred location: Asia Pacific Region. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

World Vision is looking for a strong, energetic and inspiring project leader to take forward an innovation process aimed at improving our ability to engage sponsors globally, and connect them with 3.2 million children and their communities.

As World Vision’s Sponsor Engagement Special Projects Leader, you will facilitate successful outcomes that improve business function. You will lead the delivery and management of innovation projects, collaborate with diverse sets of stakeholders, and continually assess and adapt work to make projects more effective – all with aim of making the World Vision sponsors’ Experience rewarding and fulfilling.

The key responsibilities for which you will take ownership in this role are:

  • Collaborating extensively across the World Vision Partnership to influence change processes.

  • Leading the development, testing, implementation and mainstreaming of innovations to the World Vision sponsors’ experience.

  • Providing leadership and support within the Sponsorship Engagement Team and its internal and external stakeholders to continually improve sponsor’s experiences with World Vision.

In this role, you will report to the Director, Sponsor Engagement, and work closely with the Senior Advisor of Sponsor Engagement Improvement to identify projects necessary to continuously improve the Sponsor Engagement feature set. You collaborate regularly with partner offices to draft and agree on scope, and with Senior Manager Business Systems Capabilities & Support, WVIT, Operations, Field Engagement team, and Support Offices to drive the project to completion.

KEY RESPONSIBILITIES:

Lead innovative continuous quality improvement of Sponsor Engagement features:

  • Facilitate development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalisation needs are met.

  • Working with multiple marketing/experience/product/consumer facing projects, define the scope necessary to realise the global multi-year roadmap of Sponsor Engagement feature improvement roadmap defined by the Senior

  • Advisor, Sponsor Engagement Improvement. Work with the Director, Sponsor Engagement to ensure Go-To Field/Market sign-off to effectively deliver end to end.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilising of sponsorship.

  • Lead the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the project management process groups.

  • Conduct risk management planning, identification, analysis, response planning, and controlling risk on projects.

  • Design and deliver proof of concepts, pilot winning efforts, scale out efforts to the partnership.

  • Organise, manage, and lead project teams. This may or may not include the direct management of resources, but does include the coordination of project related activities to maintain the timeline, and scope of the project.

  • Negotiate successful alternative plans as appropriate to keep the overall goals and deliverables on course.

  • Ensure systematic programme and project tracking and reporting.

  • Consult on the implementation of all Sponsor Engagement features improvements and its effective monitoring towards enabling an ongoing conversation on the reality of quality and the opportunity for improvements year on year.

  • Contribute to the ongoing definition, scope and design of the Sponsor Engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Incorporate the large and complex efforts resulting from the above into World Vision’s business as usual process.

Lead and influence Partnership-wide adoption of innovation processes:

  • Manage the processes and activities of the performing organisation that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

  • Identify all people or organisations impacted by the project, analysing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

  • Engage and communicate with Marketing stakeholders at World Vision Support Offices (funding offices) to provide ongoing visibility and transparency into the timeline, deliverables, dependencies and status of all efforts led by this role.

  • Represent and support Director, Sponsor Engagement where required in leadership team meetings and stakeholder engagements and communications.

  • Contribute to the development of a culture of constant improvement through the implementation innovation and coaching of team members. Be a contributing part of the broader community of innovation change leaders in the World Vision partnership.

Direct Project Management and other responsibilities:

  • Monitor timeliness, performance and budgets of both lines of business programmes and projects, along with executive reporting for consistent accountability of key milestones and interdependencies.

  • Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.

  • Manage the processes necessary to purchase or acquire products, services, or results needed from outside the project team. Processes in this area include Procurement Planning, Solicitation Planning, Solicitation, Source Selection,

  • Contract Administration, and Contract Closeout.

  • Plan, estimate, budget, finance, fund, manage, and control costs so that the project can be completed within the approved budget.

  • Ensure that the project includes all the work required, and only the work required, to complete the project successfully.

  • Manage the timely completion of the project.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in marketing, project management, business administration or related field (or bachelor’s degree with extensive equivalent experience).

  • Minimum 10 years project management or marketing roles working with multiple projects in international organisations.

  • Demonstrated success in leading innovative process and/or product improvement in a global organisation with complex organisational structure/relationships.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Proven ability to work proactively, identifying problems and need for change, and adapt plans throughout the project lifecycle.

  • Well-developed abilities in solving complex project issues.

  • Proved ability to think critically, evaluate effectively, adapt to relevant new information or changing priorities, and negotiate when faced with conflicting expectations.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing).

  • A minimum of 5 years experience in product or customer experience development, being able to clearly net out conclusions from customer insight and define a hypothesised improvement agenda.

  • Extensive international experience in working across cultures and within complex organisational structures.

  • Experience in managing geographically distributed project team to achieve results.

  • Leading complex planning workgroups internationally.

  • Project Management.

  • Marketing.

  • Team leadership.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

Marketing:

  • Experience in driving marketing efforts focused on acquiring new customers/donors and retaining existing customers/donors.

  • Experience in the not for profit sector.

  • Experience in running split marketing tests that drive long term strategy based on data outcomes.

Leadership and Management:

  • Proven leadership skills.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills.

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong project management skills and ability to work effectively with a diverse team of IT professionals.

  • Experience and skills in change management.

  • Experience and skills in risk management.

  • Ability to work effectively in a complex environment and under pressure.

  • Ability to work effectively in a complex, global organisation.

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets required).

Relationship Abilities and Skills:

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Good facilitation skills.

Christian Commitment:

  • Understanding of, or willingness to learn, World Vision ministry.

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organisation’s Core Values. This will be manifested by regular participation in devotions, as well

  • as regular attendance in chapel services.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

System Administrator

Finalité du poste:

Promouvoir l’intégration et le synchronisation entre le parrainage et le programme (SIP) a travers une utilisation effective et rationelle dans les applications SingleSTEP et Horizon dans une seule plateforme (SingleUser) afin de maximiser l'impact sur le bien-etre de l'enfant par une tranformation dans la vie des parrains/marraines, communautes.

Responsabilités Majeures:

Planifier, suivre et évaluer le programme de developpement du parrainage transformationnel en inclusion avec avec le SIP (Sponsorship on Programming) dans le plateforme inclusive du SingleSTEP et Horizon (SingleUser).

Assurer une bonne codification des RC, communautes et programmes en vue d'une communication exacte et en temps aux SOs/GC.

Telecharger et synchroniser les elements des RCs/commuanutes a temps.

S'assurer de la qualite des donnees des RC/communautes produise une transformation sur les marraines/parrains, communautes et RCs.

Integrer et reconsilier les transaction entre le SingleSTEP et Horizon.

Integrer et reconcillier les donnees entre Horizon (SingleUSER) plateforme entre le GC/SOs.

Appui aux structures et coordination .

Contole et coordination des donnees des differents Cluster.

Reporting and capacity building sur les SingleUSER.

Gestion des requetes du SingleUSER dans le temps imparti.

Qualifications: Formation/Connaissances/Connaissances Techniques et Expériences

Les éléments suivants sont exigées a travers une combinaison de formation formelle, auto-formation, expériences, etc.

Minimum qualification: Bac+2 en informatique

Expérience:

2 ans dans la gestion des systèmes et base de données.

Preféré: Bac+3 dans la gestion des systèmes et base de données ou tout diplôme équivalent

Sponsorship Business Process Coordinator

SPONSORSHIP BUSINESS PROCESS COORDINATOR

TEXTE DE LA PUBLICATION

BUT DE LA POSITION

Coordonner les différents aspects du parrainage liés à la gestion efficace des correspondances diffuses en provenance de l’international (GN, SL, IL, QU) et autres requêtes (deaths, drops, CMS, etc.) à la satisfaction des différents acteurs (Familles, Bureaux de Support et donateurs) dans le respect scrupuleux des standards définis pour le bien-être des enfants.

RESPONSABILITÉS PRINCIPALES

Major responsibilities

Réaliser la planification adéquate pour que les RC au niveau de chaque PZ soient suffisants et monitorés dans l’intervalle de 90 jours selon les standards définis avec la participation communautaire (leaders, EAJ, parents, etc.)

Faire appliquer les standards définis de parrainage au niveau des PZ pour pouvoir expédier dans les délais requis les requêtes diffuses des donateurs.

Faire la gestion adéquate des entrées et sorties des correspondances, des requêtes à travers SSUI et SCS selon les standards.

Faire une analyse approfondie des statuts de différents items pour s’assurer que les standards sont respectés avant la publication des rapports GNOD

Entretenir des relations de travail efficaces avec d’autres unités (Protection, Engagement communautaire, Education, etc.) pour le bien-être des enfants.

Travailler en étroite collaboration avec l’équipe de terrain pour que la participation des enfants dans des activités de CS soit significative et reflète dans SSUI.

CONNAISSANCES, COMPÉTENCES ET APTITUDES

  1. Diplôme / Licence en sciences sociales, ou domaine connexe

  2. Excellentes capacités de communication et de leadership

  3. Compétences avérées en Anglais, Français et Créole

  4. Bonnes capacités de communication en Espagnol (un plus)

  5. Compétences en informatique : Word, Excel, Powerpoint et environnement internet

  6. Capacité à travailler en équipe et à gérer les conflits

  7. Respect des politiques internationales sur la protection des enfants

  8. Grande capacité de coordination, de supervision et d’encadrement du personnel

  9. Au moins 3 ans d’expérience dans des projets de développement communautaire

  10. Expérience de travail communautaire et avec les donateurs

  11. Expérience de travail avec les enfants

  12. Grande capacité de travail sous pression.

Ce que vous aurez en retour :

Vous ferez partie d’une équipe dynamique et dévouée dont les membres travaillent ensemble pour fournir un service de qualité aux communautés. Nous nous engageons à vous offrir dans la mesure du possible des opportunités d’apprentissage et de perfectionnement afin que vous puissiez développer au maximum vos capacités et votre potentiel. Nous vous donnerons également un encadrement dans votre plan de développement individuel et encouragement dans le développement de votre carrière. Vous aurez des échanges avec les bureaux internationaux soit dans le cadre de formation / séminaire ou dans le cadre de déploiement temporaire.

Ce que vous devez faire maintenant :

Vous êtes intéressés à faire partie d'une organisation Internationale novatrice ou vous connaissez quelqu’un qui en aimerait bien en faire partie, envoyez votre CV mis à jour en cliquant sur l’onglet : Appliquer pour ce poste.

Sponsorship Systems Coordinator

SPONSORSHIP SYSTEMS COORDINATOR

TEXTE DE LA PUBLICATION

BUT DE LA POSITION

Gérer l'information dans les systèmes de parrainage liés à la santé, l'éducation, les moyens de subsistance des RC et veiller au respect des normes et des exigences de partenariat pour contribuer au bien-être des enfants et de leurs communautés.

RESPONSABILITÉS PRINCIPALES

Major responsibilities

Fournir un soutien technique et de maintenance aux systèmes de parrainage à tous les PZ et aux utilisateurs du bureau national en collaboration avec ICT.

Surveiller et prendre en charge la gestion / utilisation appropriée des systèmes de parrainage et du matériel

Travailler en étroite collaboration avec les coordonnateurs Business Initiative & Business process pour suivre l'attribution des requêtes et correspondances dans les délais impartis – APR, cartes de Noël dans le système et assistance pour développer des solutions aux problèmes opérationnels

Surveiller la performance et la fonctionnalité des systèmes de parrainage et prendre en charge les processus de mise à niveau du système vers de nouvelles versions et la collecte de ‘’tickets’’ pour les problèmes rencontrés

Planifier et réaliser des formations et des orientations périodiques sur les systèmes de parrainage et le renforcement des capacités techniques à l'intention de tout le personnel et des volontaires - Utilisation efficace des systèmes

Fournir un support technique à tous les PZ pour l’impression et l’analyse des rapports de variance, des rapports de situation des enfants, ainsi que le suivi des images et des vidéos.

CONNAISSANCES, COMPÉTENCES ET APTITUDES

  1. Diplôme / Licence en en technologie de l'information, en informatique ou dans un domaine connexe. D'autres qualifications dans les réseaux informatiques, la sécurité de l'information et les systèmes de bases de données constitueront un avantage supplémentaire

  2. Excellentes capacités de communication et de leadership

  3. Compétences avérées en Anglais, Français et Créole

  4. Bonnes capacités de communication en Espagnol (un plus)

  5. Capacité à travailler en équipe et à gérer les conflits

  6. Respect des politiques internationales sur la protection des enfants

  7. Grande capacité de coordination, de supervision et d’encadrement du personnel

  8. Au moins 3 ans d’expérience dans les technologies de l’Information et de la communication

  9. Expérience de travail communautaire et avec les donateurs

  10. Expérience de travail avec les enfants.

  11. Grande capacité de travail sous pression

Ce que vous aurez en retour :

Vous ferez partie d’une équipe dynamique et dévouée dont les membres travaillent ensemble pour fournir un service de qualité aux communautés. Nous nous engageons à vous offrir dans la mesure du possible des opportunités d’apprentissage et de perfectionnement afin que vous puissiez développer au maximum vos capacités et votre potentiel. Nous vous donnerons également un encadrement dans votre plan de développement individuel et encouragement dans le développement de votre carrière. Vous aurez des échanges avec les bureaux internationaux soit dans le cadre de formation / séminaire ou dans le cadre de déploiement temporaire.

Ce que vous devez faire maintenant :

Vous êtes intéressés à faire partie d'une organisation Internationale novatrice ou vous connaissez quelqu’un qui en aimerait bien en faire partie, envoyez votre CV mis à jour en cliquant sur l’onglet : Appliquer pour ce poste.

Sponsorship Business Initiative Coordinator

SPONSORSHIP BUSINESS INITIATIVE COORDINATOR

TEXTE DE LA PUBLICATION

BUT DE LA POSITION

Dans ce poste, vous aurez à fournir un leadership stratégique dans la conception, la mise en œuvre et la soumission des initiatives de parrainage, conformément aux normes du partenariat WVI et renforcer les capacités de gestion du parrainage afin de contribuer au bien-être des enfants.

RESPONSABILITÉS PRINCIPALES

Major responsibilities

Procéder à la conception des APR et de Cartes de Noel selon les exigences de qualité dans le respect des standards du partenariat sur une base annuelle

Faire la coordination de toutes les nouvelles initiatives du parrainage pour s’assurer qu’elles sont bien comprises à tous les niveaux (NO, bureaux régionaux et PZ).

Travailler en étroite collaboration avec le Sponsorship Manager dans la prise de décisions, à s'adapter au contexte et à planifier de nouvelles initiatives

Surveiller et fournir un support technique aux clusters / AP pour maintenir un niveau de performance élevé dans tous les produits de sponsoring 2.0 et les nouvelles initiatives conformément aux normes du partenariat

Traiter, réviser et télécharger les produits de SPON 2.0 (CGV, CAP, YAP, YIV, CSMV…) et les soumettre au Global Center avec la meilleure qualité

Effectuer régulièrement des visites sur le terrain pour former, encadrer ou orienter le personnel du Cluster / AP sur les nouvelles initiatives de parrainage du Centre global / bureau national (médias sociaux, vidéo, audio, Web…), en partenariat avec le responsable communication en utilisant des matériels de marketing et de communication de parrainage

CONNAISSANCES, COMPÉTENCES ET APTITUDES

  1. Licence en sciences sociales, ou domaine connexe. D'autres qualifications dans les réseaux informatiques, la sécurité de l'information et les systèmes de bases de données constitueront un avantage supplémentaire

  2. Excellentes capacités de communication et de leadership

  3. Compétences avérées en Anglais, Français et Créole

  4. Bonnes capacités de communication en Espagnol (un plus)

  5. Capacité à travailler en équipe et à gérer les conflits

  6. Respect des politiques internationales sur la protection des enfants

  7. Grande capacité de coordination, de supervision et d’encadrement du personnel

  8. Au moins 3 ans d’expérience dans les technologies de l’Information et de la communication

  9. Expérience de travail communautaire et avec les donateurs

  10. Expérience de travail avec les enfants.

  11. Grande capacité de travail sous pression.

Ce que vous aurez en retour :

Vous ferez partie d’une équipe dynamique et dévouée dont les membres travaillent ensemble pour fournir un service de qualité aux communautés. Nous nous engageons à vous offrir dans la mesure du possible des opportunités d’apprentissage et de perfectionnement afin que vous puissiez développer au maximum vos capacités et votre potentiel. Nous vous donnerons également un encadrement dans votre plan de développement individuel et encouragement dans le développement de votre carrière. Vous aurez des échanges avec les bureaux internationaux soit dans le cadre de formation / séminaire ou dans le cadre de déploiement temporaire.

Ce que vous devez faire maintenant :

Vous êtes intéressés à faire partie d'une organisation Internationale novatrice ou vous connaissez quelqu’un qui en aimerait bien en faire partie, envoyez votre CV mis à jour en cliquant sur l’onglet : Appliquer pour ce poste.

Sponsorship Coordinator - Wennapuwa

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the world’s most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 working in relief and development projects in 20 districts across the country.

At World Vision we are passionate about children and are committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are looking for dynamic individuals to join us on our journey of caring

SPONSORSHIP COORDINATOR

Location: Wennapuwa

Job Profile

The Sponsorship Coordinator provides specialized support for the implementation of Sponsorship operations within the area programme. The position supports the Area programme manager in ensuring Sponsorship is well integrated within the area programme including assuring the accurate and timely processing of correspondence and monitoring of child well-being outcomes for all Registered Children. The Sponsorship Coordinator participates in sponsorship education processes and contributes as needed, providing technical input on sponsorship messaging and on sponsorship aspects of community engagement. The position participates in community engagement and capacity building efforts of partners and community groups. The position is also responsible for providing subject matter expertise for the integration of sponsorship requirements with development process and life skills.

The Sponsorship Coordinator will also provide coordination and support to ensure Child Monitoring Standards are met. The position ensures sponsor communications activities are designed in such way so as to contribute to child participation and voice. The position is also responsible for the coordination of design, development of communication materials, quality assurance and administration. The Sponsorship Coordinator also coordinates information management data quality, data entry, monitoring, tracking, exception reports, follow-up and reports

Major Responsibilities

Support the Sponsorship Operations in the delivery of high quality, efficient and effective implementation of the Sponsorship Program within the Area Programme(AP) in the following areas:

  • Provide Technical input for effective community engagement and sponsorship education of partners & community groups in understanding WVs key priorities for child well-being & facilitate implementation

  • Coordinate timely design & development of quality sponsorship communication material as per sponsorship standards

  • Ensure child selection criteria is developed in line with WV priorities & local context & coordinate overall process of child selection & related functionalities

  • Establish an effective mechanism to integrate CWB monitoring plan within project activity plans in meeting established standards

  • Enhance capacity of local stakeholders for effective community led child protection interventions utilizing monitoring data at community level

  • Provide clear plans and subject matter expertise to the Area Program Team in Project Planning, implementation, Log-frame development, Project Design & Evaluations

  • Responsible for the preparation of Annual Business Plans, Sponsorship Budgets & regular management reports as required

  • Ensure quality assurance, record management ,including data entry, documentation , timely & appropriate response to queries & Gift Notifications (GNs)

  • Provide leadership to Sponsorship Assistant in the delivery of high quality, efficient and effective sponsorship program within the Area Program(AP)

Required qualifications, experience & competencies

  • Bachelors Degree in any relevant discipline

  • Five years experience in World Vision or similar agency, preferably in a similar role

  • Experience in sponsorship operations, program planning, implementation & monitoring preferred

  • Excellent oral and written communication in English & Sinhala/Tamil as required

  • Strong IT skills & competent in the use of Microsoft Office - Word, Excel and Power Point

  • Good interpersonal skills & cross-cultural sensitivity with ability to work well in a team

  • Ability to be creative & innovative in coordinating the sponsorship programmes within the AP

  • Good analytical skills with basic understanding of project design, monitoring & evaluation

  • Strong understanding of community-led development work , preferably with one year experience

  • Willing to travel & flexibility in working out of the core work hours when required

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Closing Date: 30th September, 2018

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

This offer of employment is made contingent upon the successful completion of all applicable background checks, including criminal record checks.

World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children

Sponsorship System Operator

PURPOSE OF POSITION

The purpose of the position is to manage Sponsorship processing of Single STEP in order to successfully support World Vision Lebanon’s Sponsorship Operations in Area Development Program. To coordinate all administrative tasks related to the Sponsorship program at the area level so as to ensure meeting the Sponsorship requirements.

Contribute to the wellbeing of children in target communities through tracking the progress in lives of registered children via regular monitoring, checking their presence and participation in the ADP activities.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

20 %

Manage the Sponsorship System

System is updated in accurate and timely manner

Manage successfully sponsorship business processes and standards in the area and achieve or surpasses Sponsorship operations.

Work on the Single STEP user interface sponsorship System program elements including children data, correspondence, photos, videos, monitoring and participation.

Ensure all data from the National Office are received and disseminated to all staff and follow up with them in a timely manner. Ensure that RC management is maintained at not less or more than 2% of the maximum budgeted RC.

Work on SOs queries and resolve discrepancy messages.

20 %

Ensure Quality, timeliness of Sponsorship business process

Children’s data are maintained in high quality

  • Timely processing and screening of all types of correspondences i.e. sponsor letters, sponsor queries, APR, Christmas Cards, Holds, farewell letters, Introductory letters among others.

  • Timely generation sponsor queries, closes queries, and prints labels.

  • Dispatch and distribute the incoming and outgoing correspondence in a timely manner.

  • Ensure Quality and accuracy of any RC data collected and provided by related staff or community members and highlight potential quality issues.

  • Ensure timely production of sponsorship monthly KPI report for management consumption.

  • Ensure all staff engaged in Single STEP data collection meets or surpasses the minimum standards of integrity.

15 %

Ensure monitoring and active participation of registered children

Monitoring and participations is well tracked on the system

  • Ensure daily follow up on the system to do tasks and highlight issues raised.

  • Ensure all monitoring forms are keyed into Single step and reports generated to inform area sponsorship staff of those that haven’t been visited as per the standard and necessarily forms are documented as per the standards.

  • Ensure proper documentation and production of Monthly reports.

  • Collaborate with IT in ensuring adequate operating system as necessary and appropriate.

  • Respond effectively to all types of communication related to children.

  • Track outgoing mail via courier services and prepare necessary related sponsorship administrative papers.

  • Remove temporarily /permanently away children from program within the sponsorship standard.

  • Track presence and participation on the system and highlight those to the sponsorship officer.

10 %

Ensure security of child information

Child data are locked and secure

  • Ensure data files are recorded and logged in a secure place and are accessible only by related staff.

  • Follow up and highlight case management related to Child information issues to Sponsorship officer.

  • Ensure the quality and timeliness of the data gathered by the community members and volunteers.

  • Ensure the sponsorship quality standards are met with respect – child data, child greeting video, photos, activities and child protection.

Ensure implementation of the Programme requirements.

Sponsorship 2.0 requirements are implemented efficiently

  • Upload the sponsorship 2.0 requirements such as child video greeting, community photo album and annual child video.

  • Coordinate the process of purchasing the Sponsorship materials.

  • Attend National office meetings trainings once needed.

  • Produce necessary reports as requested by the Sponsorship programme officer.

  • Coordinate with Sponsorship officer and Development Facilitators to provide children participation to sponsorship system operator.

  • Assist in GIK process and distribution and other related benefits if available.

10%

Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • Technical diploma or university degree preferably in business administration fields

  • One year exposure to secretarial work and child protection issues

  • Good command of Arabic, English and French if needed

  • Computer literate mainly with MSOffice software package

  • Good communication skills and ability to build collaborative relationships

  • Ability to deal with people from different cultures and backgrounds

  • Ability to foster a good team spirit

  • Ability to transmit information correctly with accountability and maintain confidentiality

  • Time management in efficient manner

  • Ability to carry out secretarial duties as required

  • Work under pressure

  • One year exposure to secretarial work and child protection issues

  • 20% field work, 80% office based

Sponsorship Assistant - Trinco South

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 working in relief and development projects in 20 districts across the country.

At World Vision we are passionate about children and are committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are looking for dynamic individuals to join us on our journey of caring.

SPONSORSHIP ASSISTANT

Locations: Trinco South with travel

Job Profile

The Sponsorship Assistant provides support to the Sponsorship Coordinator in the implementation of Sponsorship operations & related activities within the Area Programme(AP), ensuring the well-being of sponsored children in line with World Vision standards while providing high quality service to the sponsors. The position supports the Sponsorship Coordinator in assuring the accurate and timely processing of correspondence/translations and monitoring of child well-being outcomes for all Registered Children. He/She will also participate in community engagement and capacity building efforts of partners and community groups.

The position will also provide coordination and support to ensure Child Monitoring Standards are met & sponsor communications contribute to child participation & voice. He/She will be responsible for the coordination of design & development of communication material, quality assurance and administration. The Sponsorship Assistant also coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up and reports.

Major Responsibilities

Support the Sponsorship Coordinator in the following

  • Plan and roll out Community Engagement and Sponsorship Education processes through effective engagement of partners & community groups

  • Assist in coordinating activities related development of child selection criteria, data entry, documentation, record management & registration of sponsored children

  • Support integration of Child Well-Being (CWB)monitoring & follow ups within project activity plans & effective engagement of community volunteers/Sponsorship Field Assistants in meeting CWB quality standards

  • Provide support in the design & development of high quality sponsorship communication material in a timely manner as per sponsorship standards

  • Ensure quality assurance, efficient record management and timely and appropriate response to queries & Gift Notifications (GNs)

  • Assist in facilitating sponsor visits & the preparation of management reports on the Sponsorship Programme of the Area Program(AP) as required

Required qualifications, experience & competencies

  • Diploma/Degree in any relevant discipline preferred

  • Experience in World Vision or similar agency, preferably in a similar role will be an advantage.

  • Excellent oral and written communication in English & Tamil/Sinhala as required

  • Good IT skills & competent in the use of MS Office. Word, Excel and Power Point

  • Good interpersonal skills & cross-cultural sensitivity with ability to work well in a team

  • Ability to be creative & innovative in coordinating the sponsorship programmes within the AP

  • Understanding of community-led development work

  • Willing to travel & flexibility in working out of the core work hours when required

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Closing Date: 23rd September, 2018

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Sponsorship Coordinator - Trinco South

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 35 development and relief programmes in 20 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

VACANCY - SPONSORSHIP COORDINATOR

Location: Trinco South

Job Profile

The Sponsorship Coordinator provides specialized support for the implementation of Sponsorship operations within the area programme. The position supports the Area programme manager in ensuring Sponsorship is well integrated within the area programme including assuring the accurate and timely processing of correspondence and monitoring of child well-being outcomes for all Registered Children. The Sponsorship Coordinator participates in sponsorship education processes and contributes as needed, providing technical input on sponsorship messaging and on sponsorship aspects of community engagement. The position participates in community engagement and capacity building efforts of partners and community groups. The position is also responsible for providing subject matter expertise for the integration of sponsorship requirements with development process and life skills.

The Sponsorship Coordinator will also provide coordination and support to ensure Child Monitoring Standards are met. The position ensures sponsor communications activities are designed in such way so as to contribute to child participation and voice. The position is also responsible for the coordination of design, development of communication materials, quality assurance and administration. The Sponsorship Coordinator also coordinates information management data quality, data entry, monitoring, tracking, exception reports, follow-up and reports.

Major Responsibilities

Support the Sponsorship Operations in the delivery of high quality, efficient and effective implementation of the Sponsorship Program within the Area Programme(AP) in the following areas:

  • Provide Technical input for effective community engagement and sponsorship education of partners & community groups in understanding WVs key priorities for child well-being & facilitate implementation

  • Coordinate timely design & development of quality sponsorship communication material as per sponsorship standards

  • Ensure child selection criteria is developed in line with WV priorities & local context & coordinate overall process of child selection & related functionalities

  • Establish an effective mechanism to integrate CWB monitoring plan within project activity plans in meeting established standards

  • Enhance capacity of local stakeholders for effective community led child protection interventions utilizing monitoring data at community level

  • Provide clear plans and subject matter expertise to the Area Program Team in Project Planning, implementation, Log-frame development, Project Design & Evaluations

  • Responsible for the preparation of Annual Business Plans, Sponsorship Budgets & regular management reports as required

  • Ensure quality assurance, record management ,including data entry, documentation , timely & appropriate response to queries & Gift Notifications (GNs)

  • Provide leadership to Sponsorship Assistant in the delivery of high quality, efficient and effective sponsorship program within the Area Program(AP)

Required qualifications, experience & competencies

  • Bachelors Degree in any relevant discipline

  • Five yearsexperience in World Vision or similar agency, preferably in a similar role

  • Experience in sponsorship operations, program planning, implementation & monitoring preferred

  • Excellent oral and written communication in English & Sinhala/Tamil as required

  • Strong IT skills & competent in the use of Microsoft Office - Word, Excel and Power Point

  • Good interpersonal skills & cross-cultural sensitivity with ability to work well in a team

  • Ability to be creative & innovative in coordinating the sponsorship programmes within the AP

  • Good analytical skills with basic understanding of project design, monitoring & evaluation

  • Strong understanding of community-led development work , preferably with one year experience

  • Willing to travel & flexibility in working out of the core work hours when required

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Closing Date: 23rd September, 2018

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

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