WVV AP Sponsorship Facilitator (Temporary) - Thuong Xuan

WORK CONTEXT / BACKGROUND:

WVV’s Area Development Programs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. APs are mainly funded by sponsorship funds, and are a phased approach to development, involving clear and consistent assessment, design, implementing, reporting, monitoring and evaluation and reflection phases. Each AP is tailored to the needs of a specific community in alignment with WVV’s strategic priorities. WVV works closely with district and commune local authorities and local partners to implement program activities.

Each AP usually has one AP manager, one Finance staff, one Sponsorship staff and 3 to 5 other staff who are in charge of Monitoring and Evaluation, Capacity Building, and sectoral projects such as Child Protection, Nutrition, Livelihood etc. A uniqueness of WVV’s AP approach and structure is that all AP team members are based at the district where the AP is located, which enables them to work closely with government partners and communities on a daily basis.

World Vision child sponsorship enhances the quality of World Vision’s transformation development and public awareness ministries by providing sponsors, children, and their families and communities with a service that allows sharing of other resources, hopes and experiences in a way that it can transform both. Child sponsorship provides the majority of resources for transformational development. Therefore, child sponsorship is a required core competency of World Vision.

Reflecting Christ’s love for children, World Vision child sponsorship creates a special relationship between children, their families and communities, and sponsors that contribute to the transformation of all toward the wholeness of life with dignity, justice, peace and hope.

PURPOSE OF POSITION:

To support WVV in building and enhancing Sponsorship Service Operations focusing on children’s well-being and the transformation of registered children, their families and communities and sponsors, through collaborating with local sponsorship volunteers network in planning and implementing activities of the Sponsorship Management Project in the designated AP working area.

To assist the AP Manager in facilitating and maintaining efficient and effective Sponsorship Service Operations, Sponsorship programming and Child Monitoring according to the Sponsorship standards.

ROLE DIMENSION/DESCRIPTION

End Results Expected

Time Spent

SPONSORSHIP SERVICE OPERATIONS

  • Monthly/quarterly/annual plans on Sponsorship Service Operations (SSO) are made and implemented under supervision of the AP Manager.

  • Good relations between sponsors and Registered Children (RC) are maintained through routine mailing communication between sponsors and RC.

  • Correspondences are checked for consistency and completeness as well as updated into Sponsorship Tracking Enhancement Program (STEP) and mailed out to sponsor (S_SPO) or National Office (NO) as required by the Sponsorship Standards.

  • Special mailings, i.e. New Year Card, Annual Progress Report, etc are processed in a timely manner in coordination with the Sponsorship volunteer network, progress is tracked in Step and products are mailed to sponsor/Support Officer (SO) as requirements

  • Sponsor’s visits are arranged and the visit reports are made in English.

  • Gift Notifications (GN), if applicable, are handled and the “Thank You” letters are translated into English and sent to sponsor/SO in a timely manner.

  • The Support Office/ Sponsor’s requests are processed in a timely manner in accordance with SSO policies.

  • Child data and other sponsorship documents (both electronic and hard copies) as well as their relevant back-up copies are maintained systematically in a safe place.

25%

SPONSORSHIP PROGRAMMING AND CHILD MONITORING

  • RC are selected as per the AP’s child selection criteria which is formulated with regards to the Sponsorship Standard, national and local context.

  • The planned number of RC which is agreed with the support office is maintained by timely processing new growth, replacement and reactivation.

  • Child Histories and Child Digital Images are processed and doubled-checked before entering into Step and sending to SO via weekly data files (diskettes) and CPI transfer.

  • RCs’ data are updated into Step in a timely manner and in accordance to the Child Sponsorship Standards.

  • Child Monitoring plan is made annually in consultation with SSO Cluster officer.

  • The Child Monitoring process is maintained in accordance to the CMS.

  • At least one home visit to each registered child per year is ensured by AP staff or sponsorship volunteers network or hamlet facilitators network;

  • The well-being status of RC is monitored, documented and reflected regularly in periodic reflections meetings of the ADP team in collaboration with other AP staff, the sponsorship volunteers network and hamlet facilitators network other AP staff;

  • Health, education and child protection of children in target areas of the AP are monitored and appropriate follow-up actions are taken as part of the programme’s interventions.

  • RC, their families and communities are intentionally included in the AP’s programming interventions, transformational development; their benefit, participation are tracked.

  • The presence and well-being related information of the RC is required to be updated into Step and a summarized report is to be submitted to AP manager/SSO Cluster officer after each CM cycle.

  • Weekly discrepancies are researched and resolved based on advices from SSO

  • System reconciliation is performed twice per fiscal year.

35%

COMMUNITY AWARENESS & TRAINING

  • The sponsorship volunteer network is established and managed at the target communes of the AP with close coordination between schools (teachers volunteers network) and community settings (hamlet facilitators network) at village and commune levels ;

  • Orientation and training are provided to sponsorship volunteers, hamlet facilitators and other related local partners;

  • Meetings with RC’s parents and community local people are conducted semi-annually at village/commune levels, in cooperation with the sponsorship volunteer network, hamlet facilitators to raise the awareness of WV’s sponsorship, update the AP’s programming interventions, their progress and accomplishments in community;

  • The sponsorship orientation materials (adapted with local context as possible) are distributed to all RC’s parents and non-RC’s parents;

  • In collaboration with other AP team members, sponsorship network and National Communicator(s), stories about RC and their families documenting significant changes in their life, achievements, best practices and learning experiences are compiled for WV publications and shared within the Partnership.

  • In collaboration with SSO Cluster Support Staff in NO, contextualized new initiatives introduced by the Partnership Office are implemented in an effective and timely manner.

25%

COMMUNE IN CHARGE

  • The commune PMB is appropriately set up.

  • Quarterly, semi and annual POA at commune level is prepared.

  • Monthly commune PMB meeting is organized with well-prepared agenda (covering (i) Progress against the commune action plan; (ii) Information required for monthly MIS; (iii) RC/Children well-being issues; (iv) Sponsorship performance; (v) Problems, concerns, and action/follow up plan, etc…).

  • Monthly commune PMB meeting minutes are recorded to report at ADP monthly meetings for reflection and follow up action.

  • VDB at village level is appropriately set up.

  • Quarterly, semi and annual POA at VDB level is prepared and implemented.

  • Assistance is provided to other Project Assistants in planning, implementing, monitoring and evaluation of other projects’ activities in the in-charge commune(s).

15%

REQUIREMENT:

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

  • Bachelor’s Degree in any field

  • Essential

Knowledge & Skills

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

  • Demonstrated training and facilitation skills;

  • Good time management and organizational skills;

  • Good interpersonal and communications skills;

  • Fair English, especially email/letters writing skills;

  • Good computer skills in Word, Excel, Powerpoint and email;

  • Preferred

  • Essential

  • Essential

  • Essential

  • Essential

  • Essential

Experience

  • Experience in community development or with NGO.

  • Experience in capacity building for local stakeholders/partners.

  • Preferred

  • Preferred

Work Environment

  • Work in a team environment with great diversity

  • 50% time of field visits is expected

Data Entry – Cluster Area Programs (Lezhe, Shkoder & Kurbin)

Position: Data Entry – Cluster Area Programs (Lezhe, Shkoder & Kurbin)

Work location: (Tirana, Lezhe or Kurbin – to be decided)

Deadline of applications: 20 December 2018

Type: Fixed term, Full time

Purpose of the position

To support the Child Sponsorship staff in National Office with data entry in the process of Growth, semi & annual update, Annual Progress Report, Chirstmas Card and other correspondences. To insure the integrity of the information & to address to the Child Sponsorship staff the issues that can be during the processes.

Major responsibilities

  • Provide support for Child Sponsorship team in National Office with data entry for the Growth process, semi & annual update of Child information’s, processing child Digital Images and other correspondences: introductory letter (IL), reply letters (RL), sponsor inquiries (QU), gift notification (GN), annual progress report (APR), Christmas card CC etc.).

  • Update data systems at National Office on a daily basis for child/sponsor/project information, ensuring that such systems are operating effectively.

  • Helps National Office Child Sponsorship with inquiries, translations, requests and other processes that are needed according to the deadlines.

  • Ensure that the child histories are completed correctly.

  • Ensure good support during Growth by helping with the quality of data that Area Program brings to National Office.

  • Ensure that no home addresses or other ways of communication are exchanged between sponsors and sponsored children and ensure that any correspondence or message from sponsor to child to child are in accordance with Child Protection policy.

  • Address Child Protection issues to Child Sponsorship Manager.

  • Assist the Child Sponsorship Department in other tasks and assignments as needed.

  • Attend and participate in regular staff and devotion meetings.

Knowledge, skills and abilities

  • Degree preferably in the informatics Sciences or English language.

  • Good communication and translation skills, both verbal and written, in English and Albanian.

  • Excellent interpersonal relationships.

  • Excellent knowledge of Microsoft Office and database systems.

  • Understanding of Marketing/Customer Relations Principles/Sponsorship is essential.

  • Self-motivated, organized, responsible and detail oriented.

  • Ability and willingness to work long hours and travel frequently throughout Albania when required.

  • Ability to be a team player.

  • Commitment to World Vision Principles and Core Values.

  • More than one year with data management.

  • Position may require up to 10% of travel per year.

  • B category driving license is essential.

While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

WVV Sponsorship Manager

This position is also open to foreign candidates as a local hire

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY18) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non-Sponsorship/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yen, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

WV Vietnam Sponsorship focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of change.

Sponsorship Unit is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and present day-to-day lives of children and communities via communication products such as photos with captions and video clips (Sponsorship 2.0) to sponsors; 2) implementing systems to monitor the well-being of RC (Registered Children) and utilize those data for WV Technical Programs/ Project (TPs) and community’s intervention toward the most vulnerable children.

WV Vietnam’s Sponsorship program is implemented across all APs (Area Programs) with more than 74,000 RC in FY18.

PURPOSE OF POSITION:

The Sponsorship Manager is required to provide leadership and management to National Sponsorship Operations contributing to the sustained well-being of children, especially Most Vulnerable Children (MVC) and transformation of supporters.

Sponsorship Manager will support Operations Director and AP/Zonal Managers in ensuring the compliance with Sponsorship Standards and Policies.

KEY RESPONSIBILITIES

  • Strategy and Planning

- Contextualize and develop Sponsorship national policies, standards, guidelines and tools in alignment with the global policies, standards and guidelines

- Provide technical guidance for sponsorship operations with support from Regional Sponsorship Advisor as appropriate

- Collaborate with other technical departments to ensure optimal integration between the sectors and sponsorship during strategic and operational planning processes.

- Develop Sponsorship Annual Plan in alignment with the approved Community Engagement & Sponsorship Plan (CESP)

- Provides guidance on RC portfolio to APs for their multi-year and annual operating plans in collaboration with Support Offices, Operations Director and Zonal Managers.

  • Capacity Building, Knowledge Management, Networking

- Equip Sponsorship Facilitators at NO and AP level and Development Facilitators on Sponsorship in Programming, Sponsorship Basic Training, Sponsorship Systems, Sponsorship 2.0 and other initiatives.

- Facilitate learning, best practices sharing and networking among Sponsorship staff and with other organizations.

  • Quality Assurance and Coordination

- Identify Sponsorship related risks and implement risk mitigation measures as part of risk management process

- Monitor the performance of Sponsorship Operations at NO as well as AP against the key performance indicators, including data quality assurance for auto Annual Progress Report.

- Coordinate Sponsorship team at NO and AP to ensure RC’s well-being are monitored regularly and Sponsorship data is timely updated in Horizon SSUI to inform programming decision and planning.

- Plan, coordinate and manage RC supplication as per the agreements with SOs.

- Plan and manage sponsor visits in accordance with Sponsorship standards, Visit procedure and Child Protection policy.

- Manage ongoing communication with SOs, RO and GC including information exchanges and regular reports as per established agreements.

- Lead sponsorship assessments, designs, reviews and evaluations at NO and AP levels.

  • Programming and Integration

- Work closely with Program Effectiveness Unit and operations to ensure the implementation and integration of CESP (Community Engagement & Sponsorship Plan, SIP (Sponsorship in Programming) and SMPS (Sponsorship Minimum Programming Standards)

- Work with PnC and Operations to ensure sponsorship role dimensions are adequately integrated in the role of Development Facilitators.

People Management and Leadership - Work with PnC department to recruit and provide orientation for new staff

- Supervise, coach, mentor, provide adequate feedback to direct reports to ensure their high performance toward the shared goals

- Identify and address development needs of direct reports to ensure that they are well equipped with core and job-specific competencies to carry out quality work

- Identify and address staffing issues in a timely and professional manner in working with PnC department

- Organize the AP office and facilitate a working environment of trust, mutual respect, and learning among all staff

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

  • Education

Bachelor degree in relevant field.

  • Knowledge & Skills

- Good understanding about humanitarian industry, development program approach, key stakeholders, operational context and issues.

- Ability to work with a minimum of supervision, exercise judgment, meet deadlines and work under pressure.

- Excellent skills in management, leadership, decision- making and sound analytical skill.

- Well-developed written and oral communications skills in Vietnamese and English as well as good interpersonal skills

- Good computer skills (word processing, excel and power point)

- Facilitation and Training skills

- Ability to relate well to people at various levels.

  • Experience

- 4 years of relevant experience in senior management position.

- Experience working in humanitarian/ non-profit organizations

- Experience in managing the Sponsorship operation in WV context

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture DepartmentWorld Vision International - VietnamAddress: 4th floor, the HEAC building, 14-16 Ham Long street, Hanoi, Tel: 024. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Senior Project Coordinator

PURPOSE OF POSITION:

The Project Coordinator III develops plans and implements approved and typically large scale project efforts. They develop, establish and maintain project management standards and procedures. They are responsible for developing the project scope, defining project guidelines, obtaining business sponsor approvals and coordinating the resources necessary to successfully complete the project.

This includes providing project support in the coordination, monitoring, reporting, and documentation of initiatives supported by the Child Sponsorship Operations and Global Services (CSO&GS). This involves working with key people from the Sponsorship team, Regional Offices, National Offices, and Support Offices in order to achieve project objectives. It will provide centralized coordination to achieve the objectives of multiple projects and initiatives of the team.

It will have supervisory responsibility a group of Project coordinators, Project Assistants and or other professionals.

This position is part of the CSO&GS management team.

KEY RESPONSIBILITIES:

Project planning, budget planning, resource management, conflict/problem identification, risk management, communication and coaching/mentoring project coordinators at level 1 and II.:

  • Ensures that the project, product or service is delivered within scope, time and budget. Contributes to the overall success of the portfolio and program objectives of the team.

  • Monitor, track, and report the status and deliverables of simultaneous initiatives and projects against plans and schedules.

  • Coordinate with other staff and teams to obtain information or to accomplish tasks needed to meet project requirements. Coordinate and execute project-related face-to-face or online meetings or forums.

  • Follow-up and track responses and submissions of required project documents.

  • Identifies and assess business risks; propose mitigation plans; identify, track and escalate issues as appropriate.

  • Responsible to work with other stakeholders to resolve issues around project budget, resources, conflicting priorities, schedules, etc.

  • Maintain and update project plans and monitoring tools.

  • Maintain project web pages/sites through timely content uploading of online resources, reports and other relevant information.

  • Defines project resource requirements and helps to acquire project resources if needed.

  • Assigns tasks and supervise a group of Project Assistants and or other professionals.

  • Writes project reports.

  • Coordinates with business or project sponsor for any project adjustments, changes or revisions.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Business Administration or Management or related field.

  • Diploma or course in Project Management, Management or related field.

  • Minimum 5 year experience in project management or coordination or related role in a multi-national or INGO.

Preferred Skills, Knowledge and Experience:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge and skills in planning and project management. Use of generally accepted project management tools.

  • Proven knowledge of project management, including 4 or more years managing projects.

  • Diploma or certification in project management expected.

  • Strong analytical, organizational, problem solving and time management skills. Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities. Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.

Sponsorship Co-ordinator - Nuwara Eliya

SPONSORSHIP COORDINATOR

Location: Nuwara Eliya

Job Profile

The Sponsorship Coordinator provides specialized support for the implementation of Sponsorship operations within the area programme. The position supports the Area programme manager in ensuring Sponsorship is well integrated within the area programme including assuring the accurate and timely processing of correspondence and monitoring of child well-being outcomes for all Registered Children. The Sponsorship Coordinator participates in sponsorship education processes and contributes as needed, providing technical input on sponsorship messaging and on sponsorship aspects of community engagement. The position participates in community engagement and capacity building efforts of partners and community groups. The position is also responsible for providing subject matter expertise for the integration of sponsorship requirements with development process and life skills.

The Sponsorship Coordinator will also provide coordination and support to ensure Child Monitoring Standards are met. The position ensures sponsor communications activities are designed in such way so as to contribute to child participation and voice. The position is also responsible for the coordination of design, development of communication materials, quality assurance and administration. The Sponsorship Coordinator also coordinates information management data quality, data entry, monitoring, tracking, exception reports, follow-up and reports.

Major Responsibilities

Support the Sponsorship Operations in the delivery of high quality, efficient and effective implementation of the Sponsorship Program within the Area Programme(AP) in the following areas:

  • Provide Technical input for effective community engagement and sponsorship education of partners & community groups in understanding WVs key priorities for child well-being & facilitate implementation

  • Coordinate timely design & development of quality sponsorship communication material as per sponsorship standards

  • Ensure child selection criteria is developed in line with WV priorities & local context & coordinate overall process of child selection & related functionalities

  • Establish an effective mechanism to integrate CWB monitoring plan within project activity plans in meeting established standards

  • Enhance capacity of local stakeholders for effective community led child protection interventions utilizing monitoring data at community level

  • Provide clear plans and subject matter expertise to the Area Program Team in Project Planning, implementation, Log-frame development, Project Design & Evaluations

  • Responsible for the preparation of Annual Business Plans, Sponsorship Budgets & regular management reports as required

  • Ensure quality assurance, record management ,including data entry, documentation , timely & appropriate response to queries & Gift Notifications (GNs)

  • Provide leadership to Sponsorship Assistant in the delivery of high quality, efficient and effective sponsorship program within the Area Program(AP)

Required qualifications, experience & competencies

  • Bachelors Degree in any relevant discipline

  • Five yearsexperience in World Vision or similar agency, preferably in a similar role

  • Experience in sponsorship operations, program planning, implementation & monitoring preferred

  • Excellent oral and written communication in English & Sinhala/Tamil as required

  • Strong IT skills & competent in the use of Microsoft Office - Word, Excel and Power Point

  • Good interpersonal skills & cross-cultural sensitivity with ability to work well in a team

  • Ability to be creative & innovative in coordinating the sponsorship programmes within the AP

  • Good analytical skills with basic understanding of project design, monitoring & evaluation

  • Strong understanding of community-led development work , preferably with one year experience

  • Willing to travel & flexibility in working out of the core work hours when required

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Closing Date: 28th December 2018

Only short listed candidates will be notified.