Building Innovative Solutions

Our Technology and Innovation teams seek to enrich and transform the lives of the world’s most vulnerable children by supporting the World Vision Partnership with integrated information, communications, and technology solutions around the world. Is your vision our vision? 

Health & Nutrition Sector Lead

Health & Nutrition Sector Lead

Purpose of the position:

The position will provide technical leadership for World Vision International’s health and nutrition programming, ensure quality of designs and implementation, and oversee the capacity building of staff and partners in implementation of health and nutrition programs so that the health and nutrition portfolio promotes child wellbeing and community resilience.

The position will also strengthen the visibility and credibility of World Vision’s health & nutrition programming with regulatory authorities, donors, World Vision, the UN, and other technical and coordination forums.

Major Responsibilities:

  1. Staff & Partner Capacity Building and Technical Support

  2. Design, Monitoring and Evaluation

  3. External Engagement and Funding Acquisition

  4. Program Integration and Management

  5. Reporting and Donor Communication

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Educational level: A Master’s degree in Health, Public Health, Nursing, Environmental Health, or related field.

  • Experience: 7 years’ experience in a humanitarian or development context, preferably with experience in a fragile context.

  • Strong writing skills: Able to draft case studies, project reports, concept notes, and other program materials in clear and concise English, and under tight deadlines.

  • High capacity to review, absorb and apply emerging evaluations and studies from the Health and Nutrition sector to WV’s approaches

  • Proven networking abilities: Able to quickly connect and build mutual trust and collaborative working relationships with Health and Nutrition donors, NGO staff and leadership, Government representatives, and community leaders.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills

  • Advanced computer skills especially in evaluation and health data

  • Experience working and living in a different country or cultural context

  • Training in Humanitarian standards, Design for Behavior Change, Donor rules and regulations training (USAID, EU, DFID, etc.) is desirable

  • Good trainer with proven facilitation skills

Working Environment

  • Work environment: Office-based with frequent travel to countries in the region with active conflict.

Community Mobilizer - Hamdaniya

Community Mobilizer


The community mobilizer will work with a full team of professionals and his/her role will be to be the first contact with the community, share the project objectives, project services, and invite them to be participants in the activities and events in the center. The community mobilizer will be in constant communication with the community, with the beneficiaries, Local faith leaders, government, partner and other groups of interest established in the framework of the Livelihoods and Social Cohesion project activities.


Conduct mass Community Outreach Awareness campaigns in all Project location

  • Will mobilize communities for the Center activities and the awareness raising activities/campaigns.

  • Will coordinate with the other referral actors in order to make sure that the needs are covered

  • Conduct dialogues/sessions in community with community and faith leaders and other community members

  • Ensure relevant target groups are identified and informed of the planned events/sessions in advance.

  • Resolve all challenges related to community interventions using community based approaches.*

  • Prepare activities reports on regular basis and share it with management for reviews and inputs.

Increased individuals engagement in improving skills for life with livelihood

  • Support project team to conduct a series of life-skills sessions and Social cohesion community dialogue

  • Conduct follow-up and monitoring sessions with youth who participated in life-skills training and Social cohesion activities

  • Conduct impact monitoring of the life-skills session by using impact-monitoring tools provided for the program.

  • Support team Establish neighborhood peer to peer life skill support groups

Reporting and Monitoring and Evaluation (M&E)

  • Prepare weekly and monthly reports to share with Project Coordinator.

  • Keep record of weekly minutes of meeting.


  • Bachelor Degree in Sociology, social science and Education in emergency is needed for this position.

  • Minimum 1 years’ experience in community mobilization

  • Previous working experience in Child protection is mandatory requirement.

  • Fluent in Arabic (speaking and writing).

  • Computer literate mainly in Microsoft Office package.

  • Excellent communication skills with children of different age groups and adults (staff and community members)

  • Excellent communication skills with children of different age groups and adults (staff and community members)

  • Good interpersonal skills and cross-cultural sensitivity

  • Ability to work in difficult and high risk situations

  • Ability to cope and work under pressure

  • Well-organized, self-motivated and ability to work in a team

  • Familiar with Humanitarian Principles and standards

  • Familiar with sector minimum standards and guidelines such as INEE Minimum Standards; familiar with Kurdish and Iraqi education system and UN cluster system (high asset)

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

  • Work experience with humanitarian agencies.

Work Environment

Complete Travel and/or Work Environment statements if applicable.

  • 40 Per Cent travel required

Hygiene and Sanitation Promoter


The purpose of the position is to implement the WASH Hygiene and Sanitation interventions within World Vision’s Water, Sanitation, and Hygiene (WASH) program in the Bekaa, to improve the hygiene aspects of the target population.


% Time

Major Activities

End Results Expected


Conduct Hygiene and Sanitation Activities

  • Conduct hygiene sessions needed in the informal settlements based on the results of the applicable assessment healthy camp tools in the field to raise WASH standards and practices among targeted communities

  • Assist in the planning of activities and events to promote WASH awareness among target communities.

  • Conduct the distribution of hygiene items in an appropriate and safe manner.

  • Implement WASH promotion initiatives appropriate to the context ensuring the technical and social aspects of water and sanitation programming are integrated.

  • Educate target population about key aspects of WASH in a culturally appropriate manner.

  • Carry out all activities as per the community needs and project standards.

  • Conduct WASH technical assessments

  • Timing implementation of project interventions to the target beneficiaries,

  • Project progress is regularly and accurately reported to Officers for decision making and accountability


Carry Out community mobilization duties on the field

  • Build constructive relationships with the target community

  • Identify Community WASH Focal Points within the target communities

  • Collect the data from the community WASH focal points and prepare reports accordingly (monitoring tools)

  • Mobilize communities to increase ownership and maintenance of WASH facilities such as the creation and support of WASH/ hygiene committees, organizing monthly community clean up days.

  • Monitor focal points through field spot checks visits.

  • Mobilize, motivate and encourage potential leaders to talk to their fellow community members about good WASH practices.

Active and effective Community WASH Focal Points (e.g. community mobilizers and WASH committees) are addressing the hygiene needs of their own communities.


Report & Document

  • Submit daily reports to the Officer

  • Document and report on conducted activities and interventions to ensure that needs assessed are being effectively responded to

  • Data entry (ODK) on a daily basis

  • Refer the highlighted field needs to the Officer

  • Ensure that the project’s implementation is on track based on the implementation plan

  • Project progress is regularly and accurately reported to Project Manager for decision making and accountability


Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.



  • Bachelor’s degree or Diploma

  • 2 years experience in an NGO context

  • Good organizational and time management skills.

  • Good written and oral communication skills (English & Arabic)

  • Good interpersonal skills

  • Must have cross-cultural sensitivity, problem solving and negotiation skills.

  • Good team building skills;

  • Ability to cope and work under pressure.

  • Ability to write reports

  • Ability to manage data effectively

  • Relevant Experience in relief project implementation

  • Experience in local community and within an NGO context

  • Has strong knowledge of core principles of Children Rights, Participation, Do No Harm, as well as Children in Emergencies minimum standards.

  • Has strong knowledge about WASH distribution

  • Has the ability to develop creative session materials

  • 80 % field work

  • Position requires willingness and ability to continue to function during a crisis, including during a World Vision response to a manmade or natural disaster.

Project Officer - UNHCR


Day to day implementation of UNHCR projects tasks such as:

1) Card and pin distributions

2) Validation

3) Data gathering through household visits and focus group discussions;



Major Activities

End Results Expected


Implementation and Coordination

  1. Implement assigned tasks as per the weekly detailed distribution and data gathering implementation plan;

  2. Comply and abide by WV best practices and donor regulations in distributions and data gathering;

  3. Inform the team leader of any deviations from the planned activities;

Reporting, Recording and Proposal Development

  1. Deliver high quality, accurate and timely daily reports;

  2. Support the Team Leader in preparing weekly and monthly distribution and data gathering reports;

  3. File all relevant project documents in line with WV’s requirements for project auditing;

  4. Track task progress in line with the established tracking system;

  5. Handle stock (pins and cards) in line with WV’s policies;

  6. Conduct data gathering for project amendments and proposals;

Monitoring, Accountability and Protection Mainstreaming:

  1. Action project implementation changes approved by the Project Coordinator in line with M&E, accountability and protection report findings;

  2. Support actions to address beneficiary feedback;

  3. Actively participate in lessons learned session for the project;

  4. Action protection mainstreaming standards suggested by the Project Coordinator;

Financial Control:

  1. Purchase items in line with the budget and instructions given by the team leader;

All project deliverables are met within the agreed time-frame and budget in compliance with donor regulations, WV’s and international best practices;


Security management responsibilities:

  1. Abide by the security procedure, policies and take responsibility for all breaches. World Vision has zero breach tolerance;

  2. Attend all security related training and abides by all taught material;

  3. Immediately report all security related incidents to the team leader;

Other duties:

  1. Attend and participate in capacity building trainings locally and internationally as appropriate and necessary and based on funding availability

  2. Perform other relevant tasks as assigned

Security protocol abided by the team. Other tasks performed.


  • High School completion certificate/University degree is preferred.

  • Able to use a computer, with word-processing (e.g. Microsoft Office) and spreadsheets, internet and e-mail

  • Experience in commodity, card and pin distributions;

  • Experience in data gathering at household level and focus group discussions;

  • A minimum of 1 year experience in the NGO sector in distributions and data gathering;

  • A valid driver’s license (more than 1 year old);

  • Good level of English and Arabic (oral and written);

Manager Administration, Logistics and Corporate Security

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 35 development and relief programmes in 20 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

Position – Manager Administration, Logistics and Corporate Security

Locations – National Office

Job Profile

The purpose of the position is to provide strategic leadership & management of Administration, Logistics and Corporate Security functions in World Vision Lanka under the department of Corporate Solutions in line with ministry standards. This includes ensuring the adoption of Administrative, Logistics and Corporate Security policies and procedures in compliance with generally accepted international standards and WV Partnership policies, guidelines and standards.

Major Responsibilities


  • Carryout effective Asset Management.

  • Manage all office premises of WVL across the country.

  • Management of adequate and quality office supplies and inventories

  • Act as the main WVL focal point for all civil and administration requirements, liaising with both international and local entities.

  • Allocate routine work to the admin coordinators and review same.


  • Management and maintenance of the overall WVL vehicle fleet in an efficient and effective manner to achieve the key deliverables.

  • Implement alternative solutions for the enhancement of safety and cost effectiveness

  • Ensure effective negotiations and vendor management

  • Management and maintenance of logistics and warehouse requirements of WVL.

Corporate Security

  • Provide technical advice and support to line management/senior management on security and crisis management issues and their likely impact on World Vision operations.

  • Ensure visitor security management is done as per security policy requirements.

  • Develop and implement capacity building plan for security management based on security risk assessment.

  • Identify and develop strategic security networks to share information on security issues affecting humanitarian operations in country

Required qualifications, experience & competencies

  • A degree/ MSc in business administration from a reputed university or equivalent

  • Should possess proven Knowledge & skills in Corporate Security.

  • A good network of contacts in academia, government or humanitarian security fields

  • 5 years of work experience in similar capacity.

  • Effective in written and verbal communication in English.

  • Government policies and procedures related to vehicle usage, warehouse management services and administration

  • Strong problem solving skills

  • Creative and innovative thinking

  • Understanding and practice of preparedness and planning concepts

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  • Role will require successful completion of Hostile Environment Awareness Training provided by employer

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Closing Date: 20th November 2019

Only short listed candidates will be notified.

Development Facilitator (Ganthier)


Le facilitateur de développement a la responsabilité d’assurer l’implémentation du programme dans les communautés ciblées, de planifier et de piloter les activités inscrites dans les cadres logiques des projets CESP et Survie de l’enfant dans le respect des standards de LEAP 3, de la stratégie de l’organisation et des modèles de projet approuvés par le Bureau National, Il assurera l’ intégration des entités communautaires, les leaders, les ménages pour une appropriation communautaire des différentes activités exécutées sur place visant le bien-être des enfants et l’amélioration des conditions d’existence des plus vulnérables. Il dirigera la mise en œuvre du parrainage selon les standards requis tout en garantissant que tous les RC bénéficient le paquet minimum standard (10) définis par la World Vision


% de temps

Activités principales



Assurer la conduite des activités de parrainage, dans son aire d’intervention, dans le respect des normes définies par le bureau national.


Assurer la conduite des activités dans le respect des normes techniques définis par le partenariat á savoir : le LEAP ( DIP, ITT), les modèles de projet, le DPA, les approches de programme.



- Mettre en place un système de coordination, gestion et de supervision efficaces amenant à l’existence de réseaux communautaires forts efficaces et efficients.

- Monitorer la bonne utilisation, la gestion saine et transparente des ressources mises a sa disposition et des volontaires selon les normes et principes de l’institution.


Mise en réseau et Plaidoyer

Développer et entretenir des partenariats stratégiques avec les acteurs locaux, les autres ONGs, les jeunes, les GAC, les groupes de femme (club des mères, mother leaders, réseau d’églises, les directeurs d’écoles etc.) pour assurer une meilleure utilisation des ressources et l’atteinte des indicateurs du bienêtre des enfants et l’appropriation par la communauté.


Monitorage évaluation rapportage

Diriger le processus de planification, de rapportage et de l’évaluation des activités conduites au niveau du terrain.


  1. Diplôme universitaire en sciences sociales, en gestion de projets, en études du développement ou toutes autres études dans un domaine connexe

  2. Expérience de travail dans un environnement isolé et capacités à vivre en communauté ;

  3. Expérience dans la gestion des conflits ;

  4. Expérience en suivi et gestion des budgets.

  5. Expérience dans la gestion du staff et capacité de l’orienter vers les résultats

  6. Excellente capacité en français et créole

  7. Anglais et/ou l’espagnol un atout

Compétences, connaissances et expériences préférentielles :

  1. Bonne aptitude organisationnelles, de gestion et de planification; respect des échéanciers et est apte à gérer une grande charge de travail;

  2. Etre honnête, courtois, coopératif, Mature professionnellement avec un esprit pratique, fait preuve de flexibilité et d’indépendance dans son travail.

  3. Avoir la capacité de travailler sous pression et de gérer les situations d’urgence selon la mission de l’organisation.

  4. Capacité de gestion du staff et de l’orienter vers des résultats

  5. Respect des Politiques sur la Protection de l’Enfant, de safeguarding et toutes autres Politiques et Procédures de la World Vision

Livelihoods Officer (La Gonave)

Titre du Poste

Livelihood Officer (1 position pour La Gonave)

HAY Grade



Coordonner et gérer la mise en œuvre des activités de sécurité alimentaire dans les différentes zones de programmes tout en animant le développement communautaire et la résilience. Assurer les activités de subsistance dans tous les aspects du programme, y compris le travail de représentation et de l’approche technique collectivement conçu pour susciter un changement durable en matière de sécurité alimentaire et moyens de subsistance.


Responsabilités Principales

% Temps


  • Travailler avec les partenaires étatiques et communautaires afin de diriger la conception de la sécurité alimentaire et moyens de subsistance alimentaire grâce à des interventions novatrices et appropriées, qui renforcent la capacité du programme à livrer les objectifs programmatiques avec ceux de la stratégie national du bureau.



  • Travailler avec les Clusters Managers et autres techniciens au sien du cluster afin d’assurer l’intégration de l’approche de WV à des moyens de subsistance (le leadership des femmes économique, le pouvoir des marchés et de l’adaptation et de réduction des risques) dans les

  • programmes et portefeuilles de partenaires. Cela permettra notamment de soutenir l’élaboration de

  • plans de programme, les propositions de projets et le suivi des projets et des avis d’évaluation.



  • Soutenir le développement des mécanismes et des outils qui facilitent aux personnels et partenaires de documenter les leçons apprises et des modèles de bonnes pratiques de nos moyens de subsistance et partager ces bonnes pratiques.

  • Organiser des réunions d'examen trimestrielles pour les partenaires et les communautés sur les sites de projet afin de réfléchir aux approches, outils, impact des interventions, meilleures pratiques, stratégies de sortie et de durabilité des programmes / projets, ainsi que pour créer des espaces et des opportunités d'apprentissage par l'action et de débat



  • Identifier, enrôler et former les mutuelles de solidarité tout en s’assurer qu’elles soient opérationnelles

  • Assure/ Participe dans la mise en place et la formation des membres des communautés sur l’approche Savings Groups/ S4T, ses principes généraux de fonctionnement et son caractère comme outil de résilience á moyen et long terme pour les Communautés.



  • Préparer et soumettre des rapports d’avancement mensuels complets, ainsi que des rapports d’activités spécifiques et tout autre rapport, si nécessaire, à son superviseur dans les meilleurs délais.



  • Mobiliser les agents de projet sur le terrain afin d’organiser les formations à la maîtrise du savoir-faire et les compétences commerciales des groupes de bénéficiaires ciblés et de renforcer leurs capacités par le biais d’un mentorat et d’un accompagnement.

  • Mobiliser et guider les agriculteurs pour qu'ils forment des groupes / Groupe de développement et d'épargne, c'est-à-dire établir la structure de direction, les constitutions, les règlements, l'enregistrement auprès du Bureau de développement communautaire



  • Représenter le projet dans les réunions du groupe de travail sur la sécurité alimentaire et les moyens d'existence








Avoir au minimum une licence ou diplôme d’ingénieur/Agronome, agroéconomie ou en nutrition.

Au moins 3 ans d'expérience dans la mise en œuvre de multi-projets sectoriels en microentreprises, microfinances et développement communautaire.


  1. Maitrise de Microsoft Office (World, Excel) et compréhension des systèmes d’Information (MIS).

  2. Maitrise de créole, maitrise du français écrit et oral.

  3. Connaissance en anglais souhaité mais non-obligatoire.

  4. Bonne capacité de présenter des contenus techniques en français et en créole.

  5. Bonne connaissance des acteurs locaux.

  6. Bonne analyse des besoins de formation. Bon suivi du travail de formation réalisé et de son adéquation avec les besoins locaux ;

  7. Très bonne capacité rédactionnelle

  8. Suivi des activités du projet quantitativement et qualitativement ;

  9. Bonne capacité d’analyse et de synthèse. Bonne capacité à émettre des recommandations et proposer des solutions

  10. Permis de conduire valide (motocyclette) ;

  11. Très bonne capacité d’écouter et de dialoguer. Avoir le sens de responsabilité.

Project Officer - Kirkuk

Project Officer


The project officer will be responsible for implementation of the livelihood and social cohesion project and act as an expert for the project. The individual will be responsible for providing technical and organizational support and overseeing the contextualization and implementation of interventions in Hamdaniya and Kirkuk. Liaises and works closely with churches, stakeholders and community members and carries out day-to-day implementation of Social Cohesion, livelihood, and training program. Deliverable project outcomes in compliance with Donor’s requirements. He/She will be represented as a local coach and ensure quality implementation of services.


Coordination and Project Implementation

  • In coordination with project coordinator and guidance of technical advisors implement project activities in accordance with the project guidelines and targets

  • Provide the project coordinator with continuous feedback on project activities conditions and all external factors that are likely to be relevant to it in the future; Spread the project identity and message into national stakeholders

  • Facilitate training and workshop for Community Mobilizers to facilitate community discussions on life skills, conflict dynamics, and community mapping and planning, inter and intra group dialogue for youth (age 18-30 years), community and faith leaders.

  • Support beneficiary selection for livelihood and Social Cohesion sessions, and ensure organizational and documental aspect of the beneficiary data

  • Provide training, coaching and support to the Community Mobilizers in Hamdaniya and Kirkuk.

  • Support Life skills coach in organizing events and linking beneficiaries with existing services

  • Lead and facilitate sharing best practices within staff and stakeholders

  • Provide technical input and coordination of events in the community on promoting equitable access to resources, under the guidance of Project Coordinator

Strengthening the community engagement and networks

  • Together with community mobilizers , organize monthly stakeholders meeting to share the achievements.

Meet internal and external reporting requirements

  • Submit weekly, monthly, annual activity report to project coordinator

  • Based on the donor requirement, support project coordinator to submit required donor report

  • Support project coordinator to submit information and report to Inter-agency WGs

Project Filing

  • Ensure project documentation system is updated

  • The documents only need to be shared with the manager he/she will be reporting to.


  • Higher education

  • Proven ability to develop and communicate a common vision among diverse partners

  • Excellent organizational, analytical

  • Strong interpersonal skills

  • Proven ability to manage stakeholders

  • Fluency in Arabic, English languages

  • Two years of experience working experience in Livelihoods programs.

  • Fluency in English and Arabic languages

  • Good understanding of the local Church community and the context with a solid established relationship with Church leaders/faith leader .

  • Bachelor degree in Social Science, Public Administration, International Relations or other Development Studies with minimum of 4 years of work experience in management and community level engagement for NGO is required.

  • Knowledge in peace and conflict management

  • Experience in training and facilitating workshops on sensitive cultural topics with community and faith leaders.

  • Experience in supervision of Community Mobilizers or other project staffs who directly engage with community.

  • Knowledge of the returnee profile in Ninewa.

  • Ability and willingness to learn new things and support new initiatives

  • Ability to manage multiple tasks and work under pressure, efficient task prioritization and time management

  • Ability to establish and maintain relationships with the community

  • Use reflective practice and promote its use for learning, Use critical thinking and analysis

  • Strategic, creative, and innovative thinking

  • Ability to establish and maintain relationships with partners

  • Understanding of community mobilization and empowerment principles and approaches

  • Excellent coordination skills

  • Ability to engage in personal learning and development

  • Practice in community development

  • Training experience

  • Experience of communicating with Government, Non-Government, organizations and other related area stakeholders.

  • Management experience (especially managing the diverse team of staff/ volunteers).

Work Environment

Complete Travel and/or Work Environment statements if applicable.

  • 60-80% travel required

Finance Assistant


This position will be responsible for performing bank reconciliation and cost allocation data processing, review and analysis. By using data consolidation and reconciliation tools such as SunSystems Bank Reconciliation Manager module, and Cost Allocation PMQA Tools, this position will perform tasks on behalf of the National Offices as part of FRSC’s centralization support for the field.


Reconcile bank accounts on behalf of national offices using the automated procedures of the Sun6 Bank Reconciliation Manager utility. This includes but is not limited to:

  • Directly accessing national offices’ bank statements (thru bank’s online facility) and cash ledger in Sun6.

  • Loading all required data in Sun6 and managing the reconciliation of accounts using Bank Recon Manager Facility.

  • Extracting all reconciling items in Sun6 using PMQA template.

  • Analyzing and monitoring bank reconciling items. This includes close engagement with NOs (and or region) to clear these items.

  • Assisting the NOs on the accounting entries needed to clear bank reconciling items.

  • Posting of final bank reconciliation reports in the FFR database and communicating with NOs.

Identify, raise/flag, follow-up and clear differences on the bank account balance and the office’s financial records as part of internal control:

  • Prepare and review the Cost Allocation PMQA tools design template on the 1st week of each month.

  • Run the Cost Allocation (CAL) review and reconciliation tool and ensure that the control figures are consistent accurate.

  • Perform Ledger Import and Ledger Import Validation.

  • Run LEH Validation Tool before final posting.

  • Run the Cost Allocation Reconciliation Template when necessary.

  • Prepare issue logs for all issues encountered during the CAL run period.

Test and analyze National Office bank accounts and SunSystem financial data to prepare an office to ‘go-live’ on the FRSC BR Centralization.

Assist the National Office and the lead in implementing Cost Allocation Centralization for each office.


  • Bachelors’ degree in Accounting or Finance.

  • Knowledgeable in Microsoft Office particularly Microsoft Excel.

  • Knowledgeable in preparing Bank Reconciliation Reports.

  • Keen to details, willing to learn and do routine tasks, willing to extend long hours, as needed.

  • 1-2 years of experience in Accounting and Finance.

  • At least 1 year experience doing bank reconciliation or working on financial accounting.

Preferred Skills, Knowledge and Experience:

  • General knowledge of Financial reporting.

  • Ability to extract data, retrieve and analyze financial information.

  • Possess advance learning of Microsoft Excel.

  • Ability to work in fast paced team environment & strong analytical / problem solving capabilities.

Customer Support Analyst I

Position title: Customer Support Analyst I


Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements



  • Provides input during project planning and requirements phase.


  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail.

  • Enters call data into the tracking system.

  • Interacts with clients in a courteous and professional manner.

  • Provides user access service.

  • Diagnoses problems by evaluating multiple options.

  • Develops checklists and scripts for resolving routine problems.

  • Escalates problems when necessary.

  • Documents problem status and resolution in tracking log.


  • Coordinates the deployment of new or upgraded images, software and hardware for multiple clients.

  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.

  • Follows established procedures for performing configuration changes, updates and upgrades.

  • Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Provides on-going support of client technology.


  • Provides technical support to meetings that include video conferencing.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming, and vendor professionals, as needed to resolve problems.


  • Maintains passwords and users credentials to assure systems security and data integrity.

  • Adheres to the integrity of controls, regulations and guidelines.


Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.


  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets

  • Explains service procedures to clients.

  • Follows up in a timely manner to ensure customer satisfaction


  • Keeps performance metrics.

  • Identifies recurring and potential problems and notifies team members.

  • Recommends procedures and controls for service improvements.

  • Recommends ideas for improving queue time, abandoned call rates and first contact resolution


  • Participates in integration and user acceptance testing.


  • Trains co-workers on new or existing functionality or services.


  • Creates, modifies and reviews documentation of issues resolutions.

  • Documents solutions to common problems and responses to frequently asked questions.

  • Creates and submits documented resolution to Knowledge Base.


  • Alerts team members about recurring problems.

  • Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.


  • Communicate suggestions on backup and recovery procedures.


  • Makes suggestions for the design of a standard set of integrated products (standard image) by recommending hardware and software products to meet client requirements.

  • Recommends products to clients by understanding needs and referring to corporate standards list.


  • Mentors less experienced staff in a specific area of expertise.


  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving / diagnostic skills

  • Typically has 3 to 5 years of IT work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English