VisionFund International


VisionFund is the microfinance network of World Vision, working in over thirty countries and impacting nearly four million each year as parents receive small loans and other financial services. Thank you for your interest in VisionFund, please review the following open positions listed below:

 

Capital Markets Analyst, VisionFund International

*Position location: Philippines or Myanmar.

*Please submit your CV in English.

PURPOSE OF POSITION:

This role will support the Capital Markets function within VisionFund's Global Finance department, under the general supervision from the Capital Markets Manager. The candidate will be responsible for managing and delivering key finance initiatives mainly related to lender engagement, such as covenant compliance, preparation of reports and presentations, coordination of lender due diligence, and reviewing and supporting the treasury function.

KEY RESPONSIBILITIES:

Support external lender engagement at the MFI level and Global Centre (GC):

  • Support Capital Markets Manager on GC lender engagement such as coordinating bespoke lender requests, due diligence, etc.

  • Support the executing/closing loan transactions with GC lenders by coordinating within different areas of VFI and facilitating the gathering of information required.

  • Support organizing lender activities (due diligence visits, investor days, road shows, meetings/calls with lenders).

  • Responsible for performing KYC (know your customer) on lenders at the GC level. This includes performing background checks on the lender organization etc.

  • Responsible for performing due diligence on new lenders to the MFI network.

  • Coordinate lender engagement meetings/calls with Capital Markets Manager and gather the information needed from different areas within VFI and external sources for these meetings/calls.

  • Organize lender activities (due diligence visits, investor days, road shows, meetings/calls with lenders).

Responsible for presentations, reports and other materials:

  • Draft and edit lender/investor presentations in PowerPoint.

  • Support on drafting communication to lenders.

  • Help edit the offering prospectuses.

  • Draft other documentation required by lenders including business plans and MFI profiles.

  • Create reports in excel such as the Borrowing Report and analysis on VFI’s liabilities and consolidated MFIs’ reports.

  • Support on lender due diligence materials required.

  • Coordinates reports from different areas on global VFI/MFI financing activities including the ALCO pack.

  • Coordinate and support the preparation of ad-hoc financial information request from the lenders.

Global Financing Management:

  • Tracking financial covenants at the GC level as per lender agreements.

  • Track non-financial covenants at the GC level as per lender agreements.

  • Track and consolidate financial covenants at the MFI level.

  • Co-ordinate and advise staff who handle reporting requirements on lender agreements at the GC level to ensure on-time submission of information to lenders.

  • Liaise with other functions in maintaining and updating the cash-flow on a periodic basis.

Treasury Support:

  • Reviewing invoices sent by the lender against the repayment schedules, and ensuring that payments are processed, and payment details are sent to the lender.

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong understanding of lender requirements and the preparation of financial statements.

  • Project management skills.

  • Ability to conduct know your customer due diligence on potential lenders.

  • Strong communication and presentation skills.

  • Relationship management skills.

  • Analytical abilities and high level of numeracy.

  • Competent in Word, Excel and PowerPoint.

  • Attention to detail.

  • Self-motivated and able to work in a remote and multi-cultural team.

  • Time management and organizational skills.

  • Analytical and problem solving skills.

  • Tracking and performance monitoring.

  • 3+ years of work experience in the finance or microfinance sector (with banking, capital markets and lender experience preferable).

  • Ability to manage several projects simultaneously within specific deadlines.

  • Experience with leading, managing and working with different areas to complete a project/task.

  • Experience in reviewing legal documentation (ideally loan contracts).

  • Experience of managing key external relationships (e.g. lenders or major donors).

  • At least an undergraduate degree in business, finance or accounting.

  • Effective in written and verbal English communication (in addition, French and/or Spanish language capacity would be a distinct advantage).

Preferred:

  • CPA or similar preferred.

  • In-depth knowledge of KPIs and lender requirements specific to Microfinance would be preferred.

  • Loan contract negotiation experience would be preferred.

  • Experience managing multiple internal stakeholders would be preferred.

Work Environment/Travel:

  • Willingness to travel up to 15% of the year.

Communications Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for a creative and excellent writer and content manager to support VisionFund with the development of internal and external communications. Your role is to source, create and provide communications content that engages with and educates audiences about the impact of VisionFund's work across its network, globally.

You will support the President’s office and VisionFund leaders in developing relevant communication pieces using internal communication channels to foster and maintain a culture of knowledge sharing and engagement across VisionFund International.

Working alongside the Director, you will provide high quality communication and content to support marketing and fundraising, website, branding and also meet internal communication objectives and projects such as the Annual Report, donor reporting, among others.

KEY RESPONSIBILITIES:

Develop strategic global internal and external communications:

  • Position VFI as a leading global MFI organization by communicating best practice and achievements, to change perceptions of microfinance and influence behaviours of key audiences.

  • Resource and manage communication content, guidance and review for all collateral and messaging for internal and external audiences including writing the annual report and other ongoing communiques to staff and board members.

  • As needed, account manage external agencies/printers and freelancers to produce creative communication projects together with Marketing staff.

  • Accountable for the overall distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Manage and ensure quality is retained on platforms holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

  • Advise, maintain and write content for the VisionFund website and intranets, as well as social media platforms.

  • Work with and support the Director to strategize and implement crises and issues engagement plans.

  • Implement best practice measurement and evaluation tools to monitor communications projects and strategy.

  • Monitor and evaluate effectiveness of communication channels & content. Measuring impact and using insights to improve communication at VFI.

Manage content including creation and distribution:

  • Accountable for the overall acquisition of distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Resource and manage communication content, guidance and review for all collateral and messaging for a mix of internal and external audiences.

  • Manage and ensure quality is retained on platforms for holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

Manage internal communication channels to foster and maintain staff engagement:

  • Write and create dynamic, brand appropriate pieces/presentations and messaging for staff, board and external audiences.

  • Develop, implement, review and evaluate new and innovative ways to engage staff in VisionFund International and MFIs as well as to communicate across the Partnership.

  • Working with the Communications Network Officer, identify, research and edit news, updates and stories from around the network and share content through internal communications channels.

  • Work with Director to provide support to senior leadership team by sourcing or creating resources and communication guidance on presentations and other collateral and messaging.

Support Fundraising /Sales Focus:

  • Support the Director of Marketing and Engagement to implement marketing strategy for VFI and for fundraising by managing creation and flow of content.

  • Align communications strategy with engagement objectives.

Work with the Communications Network Officer:

  • In partnership, implement a programme of communication skills training to build capacity in the MFI network.

  • Work with the Network Communications Officer to provide training through various methods including group training sessions, one-to-one support, on the job training and the creation of training materials.

  • Set and monitor communication assignments and direct MFI and World Vision communicators to deliver written, photo and video content.

  • Develop and build capacity so that Network Communicators contribute to the global external communications effort, by providing stories and news on relevant and timely development and local and/or regional successes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Experience writing content for various platforms, including websites, press releases, newsletters.

  • Experience managing and overseeing creative projects, including working with external providers.

  • Experience in creating presentations.

  • Experience in teaching and/or mentoring individuals or groups, and creating necessary support materials.

  • Five years working in field of communications or equivalent field.

  • Experience working overseas with other cultures, especially in a developing country.

  • Experience in internal communications and change management.

  • Experience in content management, such as uploading and inputting metadata into content databases.

  • Experience working as part of fundraising team and knowledge of its necessary resources.

  • Undergraduate degree (preferably in communications or equivalent).

  • Proven excellent written and verbal communication skills, journalistic experience desirable.

  • Excellent interpersonal skills (specifically working with CEOs and people from other cultures).

  • Excellent working knowledge of Word, Excel, PowerPoint, Photoshop, Final Cut.

  • Ability to shoot and edit basic video and take well-framed, appropriately exposed photos.

  • Confident working with digital content, including working in back-end systems and databases, creating different file types and uploading to online platforms.

Preferred:

  • Working knowledge of design tools such as Photoshop, InDesign.

  • Understanding and awareness of cross-cultural communications.

  • Knowledge of development issues.

  • Fluency in other languages, in particular Spanish or French desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Investment Manager, VisionFund

*The ability to work during UK / European time zones is highly preferable.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of microfinance institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an investment function has been established to ensure rigorous, objective, and transparent investment decision making.

The Investment Manager reports to the Global Asset Management Director and provides analysis and reporting at both the transaction and portfolio levels, as well as supporting treasury needs.

KEY RESPONSIBILITIES:

Investment Transaction and Analysis:

  • Vet investment proposals for Investment Committee sponsorship and/or relevant approvers.

  • Coordinate approvals (and any information needed) on investments that are not required for Investment Committee.

  • Producing materials needed for investment approvals beyond the Investment Committee – i.e. Board Approvals, etc.

  • Design and manage the underwriting process for all new investment proposals (equity and debt), including financial and market assessment in conjunction with impact and risk.

  • Work with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Responsible for reporting VFI’s investment pipleine including renewals.

Develop and write investment proposals for equity and debt transactions to be reviewed by the Global Asset Management Director and Impact Investment Committee for approval:

  • Work cross functionally with VFI Risk, Impact, Strategy and Regional teams to complete market and entity level assessments of investment risk/return/impact profile. Participate in Investment Committee Working Groups to assess MFI action plans.

  • Research and interpret company data to facilitate investment proposal recommendations, including interviews with MFI management and other stakeholders.

  • Evaluate credit applications utilizing CAMELS methodology (Capital adequacy, asset quality, management, earnings, liquidity, and market sensitivty).

  • Design and utilize financial modeling to assess valuation.

  • Maintain up-to-date knowledge of industry happenings and current events, conduct primary and secondary research from industry sources.

  • Responsible for the coordination of and preparation for Impact Investment Committee meetings, including organizing meetings, preparing meeting materials and assembling pre-read packs, presentation of investment proposals for approval when needed, and recording of meeting minutes.

  • Lead Investment Committee meetings, including setting agendas, moderating, and sponsoring investment proposals for approval.

  • Report to Impact Investment Committee performance on previously approved investment trasactions and assist Global Asset Management Director in following up accountability for investment contingencies.

  • Work directly with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Identify potential investment opportunities.

  • Responsible for updating the Investment Policy and Terms of Reference.

  • Provide investment pipeline for casfhlow forecasting.

Portfolio Management and Reporting:

  • Evaluate existing investment strategies both for performance monitoring and for potential opportunities to increase efficiency through structural or other modifications.

  • Periodically review performance and risk across all investments.

  • Collect and analyze MFI rolling funding forecasts.

  • Maintain awareness of market, economic, and political developments that impact the risk profile of the portfolio.

  • Manage portfolio analysis (performance, composition, etc.) and reporting to SLT, Impact Investment Committee, Management, and the Board.

Treasury and Other Support:

  • Provide support to the folowing treasury functions as needed:

  • Contribute to ad hoc financial analysis requests and projects in order to cross train and support the wider team when possible.

  • Assist with the GC Investment component of the annual planning process, including compiling MFI funding plans.

Project Resource Management:

  • Continually provide a proactive problem solving approach to issues and delays to ensure a timely implementation of the project and/or response to lenders.

  • Communicate effectively with internal GC departments, regional teams and MFI management teams.

  • Continually report on project progress internally.

  • Coordinate all stakeholders and ensure each is doing what is required of them to complete projects / external requests.

  • Resolves any issues and solves problem throughout the life of the project.

  • Acts as a mediator between stakeholders and the Finance team.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5 years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Theoretical knowledge of and/or experience with foreign currency risk and hedging.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

  • Experience working with colleagues in different languages and timezones.

Global Asset Management Director (Maternity cover)

*Preferred position location: Europe. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Open for full time and part time employment.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Global Asset Management Director (GAMD) is a new role within VFI Global Finance.

Reporting to the CFO of VFI and managing a team of five employees, the GAMD has responsibility for the VFI global balance sheet and ensuring it is aligned behind the Our Livelihoods Promise strategy. The GAMD will manage and coordinate the asset and liability sides of VFI's balance sheet together with the treasury processes of the Group. As well as 'running the bank' and liaising with WV Treasury, this role will also centrally drive and oversee global liquidity and solvency in the field and improve the Group's treasury systems and processes to ensure efficiency and informed decision making.

This is a key strategic role to achieving the 2030 Strategy.

KEY RESPONSIBILITIES:

  • Oversight of both the Global Debt Capital Management function (responsible for the raising and management of external finance) and the Global Investment Management function (responsible for the deployment of that finance around the Network). A key element of the role is to ensure that these asset and liability sides of the balance sheet are effectively managed and coordinated.

  • For liability side, the GAMD must ensure that the Group is appropriately and efficiently funded. This includes ensuring that relationships with external lenders are maintained and developed; ensuring that new funds are effectively and efficiently sourced; and managing the debt at MFI level. A strong working relation should also develop with the Fundraising/Grants teams.

  • For the asset side, the GAMD must ensure that capital (whether debt or equity) is effectively deployed within the MFIs in a way that assists in maximising impact. A strong working relation should develop between the GAMD’s team and the Regional Heads and MFI management to ensure that their regulatory capital and liquidity needs are appropriately serviced. The GAMD must ensure a rigorous, objective and transparent decision making process.

  • Overall responsibility for VFI cash flow and capital forecasting, including driving effective central oversight of MFI liquidity and capital levels.

  • The GAMD is responsible for the management of the interest rate and FX risk that arises around the group, including risks relating to debt and investments.

  • Ensure that all regular and ad hoc reporting on treasury is carried out with sufficient quality and timeliness.

  • Ensure the function staff receive appropriate training in treasury. Mentor and coach the team to ensure their well being and effectiveness.

  • A key member of both the ALCO and IISC committees.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of 15 years professional relevant experience; a minimum of 10 years external experience working in the treasury or capital markets functions of a multinational organization, preferably at a Group level.

  • Debt capital markets experience including the issuance of a variety of debt instruments and managing the debt investor relationships that arise from that.

  • Design and management of the intra-group funding strategy of a financially regulated group to assist in the movement of capital around the group.

  • Management of balance sheet risk including interest rate risk, liquidity risk and foreign exchange risk.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Able to balance Christian values with commercial practices.

  • Fluency in English.

Preferred:

  • MCT (or equivalent treasury qualification) or CFA (or equivalent asset management qualification) qualified.

  • MBA preferred.

  • CPA/ACA (or equivalent) accounting qualification preferred.

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; excellent communication, presentation and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • Travel: Up to 15% travel is required.

Asset Management Associate, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of Microfinance Institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an asset management position within the Finance Department (under the Global Asset Management area) has been established to support the coordination of VFI’s asset and liabilities and also support the monitoring of the MFI network’s liquidity and solvency. This role will compile information to help ensure VFI is compliant with its liquidity and solvency policies and with third party lenders.

The Asset Management Associate reports to the Global Asset Management Director but works very closely with the Investment Manager, Capital Markets, Risk and the Finance and Transformation Operation team. This will role coordinate and interact with these individual/teams on a daily basis and will support on carrying out the CFO’s priorities for the Finance department.

KEY RESPONSIBILITIES:

Liquidity and Solvency Monitoring:

  • Updating cash flow for the Global Centre on a monthly basis and providing updates to the Global Asset Management team – this is done by working close with Investment Manager, Capital Markets team, Accounting and Reporting teams to receive information from them on time each month.

  • Along with the Regional Finance team, review liquidity and solvency throughout the MFI network and provide updates to the Global Asset Management team.

Asset and Liability:

  • Responsible for producing Asset and Liability Committee (ALCO) related reporting and assist on analyzing the data such as: Assisting with the analysis of loan performance (aging, maturity matching, interest rate risk, etc.) on a quarterly basis.

  • Compile ALCO materials from different groups and draft agenda by a specific deadline.

  • Secretary for ALCO – responsible for taking minutes and forwarding them to relevant parties.

VFI MFI Network Portfolio:

  • Assist the Investment Manager to create portfolio report on a monthly basis.

  • Assist the Investment Manager to provide analysis on portfolio.

VFI Investments:

  • Work closely with Investment Manager on VFI approved investments and contact MFIs on their intention on renewing investments.

  • Provide interest rate suggestion to the Global Asset Management Director based on the pricing methodology provided by the Director.

  • Following established guidance, produce term sheets for VFI investments and send to Finance Operations & Transformation team.

  • Work closely with the Finance Operations & Transformation team on investments that were approved.

As requested, draft Presentations, Reports and Other Materials for colleagues to approve:

  • Draft Powerpoint Presentations for internal and external parties.

  • Draft Word documentation for internal and external parties.

  • Provide reports / analysis that are driven by Excel.

  • Other ad hoc reports / tasks as may arise.

KNOWLEDGE, SKILLS & ABILITIES:

  • 5+ years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Comfortable with analysing financial statements; accounting experience.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel, PowerPoint and Word skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English. Spanish is a plus.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Strong self starter / initiative.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • Mostly remote working – have the ability to work from “home” with internet access and a place to conduct meetings remotely.

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

Deputy Director of Credit Risk, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this position is to work with the VisionFund International (VFI) Director of Credit Risk to drive the implementation of the VFI credit risk framework, building credit maturity in MFIs for credit approvals and credit risk oversight. The position links all elements of credit products, credit manuals, concentration limits and risk oversight, with the documentation, approval, and knowledge management, focusing on two out of the four regions in the VFI Network. The position will also conduct credit analytics in the regions, to identify risks in loan origination and work with the regions and MicroFinance Institution (MFI) Risk personnel to address the risks. The Deputy Director of Credit Risk is pivotal to the aim of building credit maturity in MFIs because s/he will need the skills to review, revise and align to VFI’s Global Credit Policy the credit procedures and policies of MFIs and give advice to MFI senior leadership, and regional teams. A mistake in this regard will cost VFI enormously. There is therefore significant financial responsibility, being responsible for decisions affecting approximately half of VFI’s global portfolio.

KEY RESPONSIBILITIES:

CREDIT MANAGEMENT AND MFI SUPPORT: (60%)

  • Approve MFI credit policies, products, aligned to the VFI Network Credit Policy, new product rollouts, pricing, concentration limits, within the authorities established in the VFI Credit Risk Management Structure.

  • Implement the VFI Network Credit Policy throughout the portfolio MFIs, working closely with the Regional Teams.

  • For MFIs without an approved credit manual and/or product inventory, overhaul and realign MFI Credit Policies with the aim of all MFIs having an approved credit manual aligned to the minimum standards.

  • Maintain VFI central repository of approved credit policies, products, exemptions, concentrations, products and change tracking.

CREDIT RISK MANAGEMENT STRUCTURE: (10%)

  • Train MFIs in portfolio countries on the VFI business process for credit approvals and ensure compliance with standards.

  • Build the capacity and credit maturity of portfolio MFIs and identify potential staff for certification as MFI Credit Risk, Policy and Products committee members.

  • Train MFIs in the level of authority they have according to the VFI Credit Risk Management Structure.

  • Train MFIs in how to initiate changes, and prepare monthly credit reports.

  • Recommend portfolio classification in MFIs under responsibility, and identify triggers for promotion and demotion between levels.

CREDIT RISK REPORTING: (30%)

  • Analyse and report on key credit risks in portfolio countries and engage regional teams and MFIs in the analysis and interpretation.

  • Support the Director of Credit Risk in data analysis, data cleaning and report preparation for VFI Credit Risk reports.

  • Train personnel in MFIs and regions to analyse and interpret the data.

  • Identify and escalate breaches to approved limits.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10 years’ experience in microfinance or financial services.

  • 5 years’ experience in regional and/or global roles in microfinance which have included responsibilities in credit policy, products and processes.

  • 2 years technical experience in MFI internal controls, policies and credit products and processes.

  • University degree, preferably in banking or business administration.

  • Excellent skills in excel.

  • Computer literacy and ability to analyse microfinance data.

  • Effective in written and verbal communication in English.

Preferred:

  • Spanish and / or French language skills.

  • Master’s degree, preferably in banking or business administration.

  • Experience in Credit Risk oversight and reporting.

  • Experience as microfinance practitioner / manager, and track record in producing good credit performance.

  • Experience in the broader Risks MFIs face.

  • Experience working closely with MFIs in different regions and contexts.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally 25% - 30% of the time.

Global Director of Digitization, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

WV’s microfinance operations are managed through VisionFund (VF), a WV subsidiary. VisionFund manages a network of 28 microfinance operations globally and has outstanding loans of approximately $500 million to some 1 million clients.

VisionFund’s Operations & Technology team is responsible for overseeing the operations of microfinance institutions (MFIs) across the world. To deliver on the strategy, VFI continues with the 'Transform Digital' initiative to accelerate execution and enhance performance and drive operational excellence.

Delivering on this goal requires delivering complex change of business processes that involve IT systems upgrades and replacement, the use of new and innovative technologies, and change within the MFI to be able to exploit and adapt to the new ways of working. These include the use of mobile technologies, tablets and digital applications to reach clients in remote locations.

Reporting directly to the Chief Operating & Technology Officer, the role is responsible for the Transform Digital initiative and on-going management & improvement of the IT operations across the network.

This role will manage a team of Regional Project Managers to develop capacity and manage IT/change projects within the MFI’s. More data driven processes will be implemented providing further insights into the lives and development of those children and families VFI is so committed to supporting.

This role is working at a Global Director level and requires a depth of knowledge, expertise and experience in IT and change management processes.

KEY RESPONSIBILITIES:

PROJECT DELIVERY, CHANGE MANAGEMENT AND TECHNOLOGY IMPLEMENTATIONS

Develop change management strategy for VFI globally (impact on c 3,000 staff). Oversee implementation for change strategy. Influence & manage key external and internal stakeholder relationships to ensure change management is effectively run through all of VFI and MFIs.

Approach/stakeholder management:

  • Develop approaches to ensure effective oversight of change programmes, including ensuring MFI management teams are fully on-side with implementation approaches and plans.

Project Management:

  • Ensure all projects are effectively managed, and that local and regional teams are properly resourced with adequate reporting and controls in place.

Change Management:

  • Ensure that projects deliver change through the business, and are ‘owned’ by the business, not seen as something ‘done’ by IT – ensuring that MFIs have the appropriate resources in place will be key.

Selection & contract negotiations:

  • Oversee and/or assist in the due diligence and software selection process for new software and tools; negotiate pricing and contracts.

Pre-implementations:

  • Oversee pre-implementation plans which include development of business requirements, detailed functional requirements, data clean-up, data conversion planning, review of change management business impact, human resources and risks.

Implementation:

  • Oversee the implementation of all major MFI systems and participate in issue-resolution decisions, vendor management and regular communication updates to all stakeholders.

On-going Support:

  • Ensure that adequate support is in place, both internally at the MFI level as well as external at the vendor level, for the on-going maintenance, issue-resolution and future customizations.

Post-Implementation Reviews:

  • Oversee the assessment of a post-implementation review and lead on any findings / recommendations of the same.

Budget / Funding:

  • Work together with MFIs and the Regions on MFI systems budgets and funding, ensuring that MFIs budget the costs of technology projects and support adequately.

INFRASTRUCTURE, CAPACITY & SUPPORT

Development and ongoing improvement of infrastructure, capacity and support.

Support: Ensure that adequate support is available to MFIs to:

  • deliver change projects

  • operate their IT successfully, looking where possible to outsource/operate remotely, recognizing the shortage of IT skills in many places.

Policy and processes:

  • Develop, and implement system policies and processes, particularly ensuring good IT operations practices and security.

IT Communications:

  • Ensure that adequate local (in country) and global communications are in place to support MFI operations and facilitate ‘cloud’ based functionality.

Infrastructure Assessments:

  • Oversee MFIs assessments of their infrastructure to ensure they meet minimum acceptable standards of security and efficiency.

IT Capacity Assessments:

  • Oversee MFIs assessments of IT staff, policies and procedures to ensure the MFIs are equipped to support the business operations from an IT perspective.

Follow Up on Recommendations:

  • Oversee that the main recommendations coming out of the assessments are being followed.

DIGITALLY TRANSFORMING THE OPERATING MODEL

MFI operating model: Work together with the Global Director of Operations to evolve and refine the standard operating model, focusing on increasing the effectiveness of automation, investigation and use of new technologies, the ‘standardisation’ of business processes.

Shared Services:

  • Identify opportunities for centralization and shared services in terms of connectivity, hardware and support, plus supporting other operational shared functions

INFORMATION USAGE, REPORTING AND DATA

Data model:

  • Ensure that there is a consistent data model that enables MFIs to understand their business, risks and impact on clients and children

Warehousing:

  • Ensure that data can be stored and retrieved at local and global levels

Reporting and analysis:

  • Ensure that the tools are available to develop standard and ad-hoc reports and that data can be analysed to develop critical insights.

PERSONAL AND STAFF DEVELOPMENT

Lead both the team and org changes as a follower of Christ. Provide support and growth opportunities to team to develop & retain talent within the organization.

Develop Others:

  • As a Christian VFI leader, develop others through encouraging growth both in their careers but also in spiritual growth. In particular, increasing the capabilities of the staff in MFIs through effective hiring, coaching and support is key.

Other Assignments as needed:

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

Participate in Devotional Meetings:

  • Attend and participate in devotional meetings whenever possible.

KNOWLEDGE, SKILLS & ABILITIES:

VFI is seeking an individual with strong hands-on experience in managing and successfully delivering large change programmes, ideally in a retail banking or MFI environment and in multiple countries. They need to have good process design and IT project experience – knowing how to use technology to drive business change and improvement. The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges.

In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • Experience of delivering large and complex projects and managing teams remotely.

  • Banking systems development/operations/support and business analysis/process design experience desirable.

  • Able to see the ’big picture’ but get hands on in problem solving when needed.

  • Strong analytical and problem solving skills and be able to work effectively with and manage a diverse and geographically remote team of information technology professionals and project managers.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Demonstrated ability to write polished reports and presentations (e.g. Board updates, business cases, risk management plans, etc.).

  • Educated to degree level, ideally in a science or technology related discipline.

  • A senior manager in a large organization with at least 10 years’ experience of delivering large and complex change programmes.

  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly Spanish or French) is a plus.

Preferred:

  • Delivery orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.

  • Able to see the ’big picture’ but get hands on in problem solving when needed.

  • Ability to work under pressure and on multiple tasks and projects concurrently.

  • Strong analytical and problem solving skills and be able to work effectively with and manage a diverse and geographically remote team of information technology professionals and project managers.

  • Good organizational skills as well as consulting skills to be able to analyze, judge risk, recommend solutions.

  • Understanding of end-to-end microfinance/retail banking operations, from an operational, credit, financial, risk, systems and channels perspective.

  • Experience of leading a number of successful microfinance/banking change programmes which involved a significant systems element, including systems implementations and conversions.

  • Demonstrated ability to write polished reports and presentations (e.g. Board updates, business cases, risk management plans, etc.).

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Requires flexibility on working hours to contact people within wide time-zone differences.

  • Ability to balance Christian values with commercial practices.